Customer Ratings & Reviews

Geek squad installed my TV and that was ok but what bothered me and I definitely didn’t like was the technician kept quoting more prices for drilling hole in wall or for cords that are expensive and he could have just gave me the free one he had in his truck (that I finally got him to give me). He even charged me for setting up the surround sound. I was charged $150 more which I think I shouldn’t have to since I thought I paid enough in the beginning. Over all the service was very good

Geek squad are the absolute BEST! Each time, they are knowledgeable, courteous, punctual, and expertly get the job done. They are the reason I shop no place else. Highly recommend!!

Mounting process was very quick. Team was personal, professional, and did a fantastic job.

Really professional and came in exactly at the time schedule !

Both technicians were very knowledgeable and friendly. Much easier than I had anticipated.

The Geek Squad kept me informed of when he would be here. Was pleasant and careful with my furniture. He swiftly & expertly connected all my devices, made sure they all worked properly and made sure I understood everything.

The service technician was very professional and helpful he was able to assemble the wall mount in record time.

The team did a great job of mounting my TV's. They were on time and very courteous. They checked in with me a few times during the install to make sure I was happy with decisions they were making. Totally worth it...especially with TOTALTECH plan.

Installed swivel support and new 27inch TV in kitchen Arrived as scheduled installed swivel support and TV efficiently and made sure everything was working AND that we new how to operate it before he left.

Dylan and his associate were excellent. Delivered the TV, installed the stand, programmed it. All was done efficiently and well. After receiving a call from someone at Best Buy that morning saying the TV was not available and wouldn’t be available for months, I canceled the order. Several hours later, Dylan called to say he had the TV and stand and would be right over to set it up. A pleasant surprise. He had found the set on the sales floor. He was not aware of the call I had received earlier. I commend him for finding the set. He and his associate were knowledgeable and helpful?

Very nice guy. Mounted or TV quickly and helped us get it set up. Looks great and works great

Window was 830-1230. I received a call at 845 they would be there in about 30 minutes, which they were. The two gentleman who came in were very kind, professional, and efficient. They did an excellent job. They also wore surgical masks the whole time and put on booties to protect the floors.

These guys are great! Very professional and know what they’re doing. I bought an expensive tv, so the unboxing, delivery and mounting was free. Can’t beat Best Buy!

The agents mounted the TV with expertise and timely manner.

The agents were swift and professional - they installed my mount and put my TV on it. They were so kind and respectful and I will absolutely use this service again!

Though we purchased a swing arm mount, it wasn't the right size. But Geek Squad had one with them. They were able to install the wires behind the wall for an extra charge, but well worth it. It's like a theater in my living room.........need to get one for the media room and upgrade it next. They set everything up and showed us how to use it. Great job, Geek Squad!

The technician properly mounted the TV and for the most part got it hooked up to the cable and internet. He wasn't especially familiar with Shentel cable and internet, however, and we had to ask Shentel to come out and finish the setup.

We didn't need it mounted. Still it was good to have the agents carry it up our stairs and set it up quickly, explaining to us how to get Netflix and Amazon (they programmed it for us). They also took all the old packaging away. They were well protected -- even covered their shoes. Highly recommend, especially if you're older

No they could not connect all my devices because I was sold a TV that could not connect to all my devices even though the time of sale they said I’d be all set and I’d be good

Always kind and helpful. They came in and did their job and were VERY patient with us old folks, explaining how it all works. They waited until we understood the remote and what else we needed to do to enjoy our new TV