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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 281 Showing 5,601-5,620 of 38,685 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job installing the wall mounts, mounting the TVs and setting them up. Very easy process, would use Geek Squad installation again.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Geek Squad service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expertly mounted, set up all my devices despite a problem signing into my Amazon account.He stuck around while I sorted it out and explained everything, how to use etc. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The Best Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had excellent Geek Squad - an husband & wife - team mount and setup my TV. They were professional, friendly, knowledgable and very respectful of my home!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad went above and beyond.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents put my TV exactly where I asked them to and connected it to my SONOS sound system. They even equalized the SONOS surround sound, which I consider above and beyond what I had purchased.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Third times the charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my third delivery of the same tv. First team was rude and actually grabbed a tool right out of my hand. Second time tv still did not work properly. Third times the charm. This single man team was kind, helpful, and skilled. The TV not so much, I am still having some of the same issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Def Recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs who came by to mount my new TV and Sonos Arc were absolutely amazing. They talked me through the setup, cleaned up after themselves, and answered any questions I had.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Fantastic service. Strongly recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV in exactly the place I wanted and made certain all was working before offering to remove all the packaging that came with it. Quick, efficient, courteous and respectful. There was no way I would have gotten the TV where I wanted it on my own.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Labor to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pair of installers were here on time, installed the mount and TV quickly, and fficiently. They cleaned up the packaging supplies and left me happy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    55 inch TV mount and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and friendly..Did a great job ..great cleanup as well .Helpful on operations as well

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek Squad monitoring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs set up my tv and soundbar in a timely and efficient manner

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GREAT SERVICE!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They kept me informed as to arrival and installed all my components!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Incredible service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A contracted installation tech actually did the install of my sound bar & tv bracket. The two techs that arrived were polite, professional, and extremely precise! They checked measurements 3 times before drilling holes, and verifying the tv & sound bar were exactly centered. Highly, highly recommend having Best Buy coordinate your installation!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is your best bet to save headaches!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never disappointed when utilizing Geek Squad tv mounting etc. They are great! Save yourself the headache and have them ensure the best install/ tested service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    GS installed my 65" over my fireplace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good job and it only took 30 minutes. But they did not hook up my components. I think for 200 bucks it should be included like it said when I ordered the service. I spent another 2 hours of mine own time setting the components back up. Wasn't real happy about that or what I paid for for what I got.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into the store to look at TV’s and the sales person was helpful but I had questions about how to integrate everything into my current home theater system. This is when they recommended Geek Squad. David from Torrance came to my home and checked out all my system and made recommendations. We’ve ordered the supplies and a geek squad team came out and did the set up. It was a great process with David checking in with me all throughout. Would use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They not only did a professional install, but they fixed the mess that the Best Buy contractor did a few days prior. Only allow Geek Squad in your house!! No 3rd party contractors that BBuy sends. You can request it! Do so :)

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Excellent set up. Poor follow through.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives mounted our TV on our existing stand and set it up. The install would've been perfect except I realized the TV manual was not there.I called the reps to ask where it was. They told me they don't usually leave the manual because it is of no value. However, if I want a manual go to the store and they would print one for me. I did not like that . They made an assumption without asking me. After all, I paid for the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Will never NOT use this service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew the tv’s at this size would be heavy, but didnt think that they would be THAT heavy. Very glad I decided to get this service so I wouldn’t have to worry about it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FRAME TV INSTALL WENT PERFECT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, positioned TV perfectly and it looks great. Professional staff.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Very satisfying service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad technician who came to my house on December 27th was very professional, very friendly and he went above and beyond to do all the services l have asked for. His name is Jackson and I was really appreciative and very satisfied for the great quality of his service

    I would recommend this to a friend
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