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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 283 Showing 5,641-5,660 of 38,685 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad TV mounting was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norman and his team were excellent. They showed up early and prepared. I found Norman and his team to be pleasant and professional. I had a very big tv and a difficult wall to put it on but they did it with ease. The mounting looks amazing and very happy with their work. Will be using Geek Squad again when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect and professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad who came to install the tv could not have been better. They took their time and informed me during the entire process they were mounting the TV and left me feeling very comfortable with how they installed everything. I was not afraid to ask the simple questions you would ask such as specifics of the tv, what is 4k really on a tv, etc when they were here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. They took extra time to make sure the height was right, then took extra time to make sure it wasn’t crooked. Very personable and no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were very courteous and professional. They did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were knowledgeable, friendly, helpful, on time, efficient and thorough. Could not be happier with their work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Super pleased with the installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and mounting was handled very promptly and carefully. Removal of the old set from the old wall mounting proved to be a challenge but was met with a crew that could not be intimidated by old technology! Great job well worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job and very efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent mounted our new TV efficiently and kept me informed throughout the process. He connected my receiver and DISH Box which included impeccable wire management. He also made sure the remotes worked as before and showed me how to use the new one. He was very thorough and cleaned up the room before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that delivered and set up the tv was fantastic! My husband said he was an extremely nice guy! Couldn't say enough good things! We would diffenatly tell others to use this company.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv installers were extremely professional, knowledgeable and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Definitely worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and cared about me as a customer. There was an issue that was out of their control and they handled it quickly and professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 very nice techs came to set up my new tv and they were polite,friendly,kept everything clean and explained everything we needed to know to work everything. Best experience yet with Best Buy & Geek Squad! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time, hard working, excellent service, good tv, good installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Technician and Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went flawlessly, and the technician was so patient and kind in reviewing all the features and how to operate the TV with my granddaughter.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job at installing our TV mount and it is well installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Carefully and very well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My appointment was scheduled 2 1/2 weeks ago. The Geek Squad crew texted a smaller delivery window, and they arrived shortly after a call saying they were on the way at the beginning of that window. There was two members of the team. I think one was Megan, but I forget the name of the young man. They were quick, efficient, and careful with my new 75-inch. I had already mounted the frame to the wall, so all they had to do was put the bracket on the back of the TV and then secure it to the wall mount, which they did carefully - checking the wall mount BEFORE they put the TV on it. Then, after plugging it in and turning it on, Megan walked me through what I needed to know to start enjoying my new TV. All in all, they were at my house less than 30 minutes. They were professional and courteous. I'm very happy with their work and punctuality.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, very knowledgeable and unbelievably nice and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounting is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a tough, cement block wall (inside and unseen previously) which although my tech needed some assistance with did a great job in mounting. I finished by bringing cables through the wall. Looks nice and the Geek Squad are tops. Well worth the money to have it done for you.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Wall Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Profession service and kept us informed every step taken, never had a wall mount before, this is great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very nice young man connected our TV, mounted it to the wall and helped set up channels we had never had before. He showed us how to navigate the remote. He was very efficient and respectful of our age ;) and cleaned the area when he finished installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional Install

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install went very well from the get go. The techs were very professional from the time I received the call to confirm the install and continued even after they left. The techs were precise in measurements and provided answers, suggestions and explanations when needed. Definitely a must when your not too sure if you can tackle the task yourself.

    I would recommend this to a friend
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