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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 303 Showing 6,041-6,060 of 38,685 reviews
  • Rated 5 out of 5 stars

    TV Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of my new television was very dissatisfying. I had to point out things to the men doing the installation that should have been done correctly the first time. I found several screws in the carpet for several days after they left. They were respectful and tried to do a good job. In the end I wished I had just done it myself.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV -- AMAZING and LOVE IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, easy and helpful Best Buy Geek Squad provided excellent service with mounting the tv and hooking up everything like my sound bar and xbox with speed while ensuring safe protocols was followed doing so --- Great work!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Installed my 77" LG GX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very polite. This is the 2nd time I've had these gentlemen in my home. They are super professional and will accommodate exactly where & how you want your tv. They are very trustworthy. Despite my attempts i couldnt get them to take even a glass of water.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    JimE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed, Sony 77" they were on time, quickly mounted the new TV over the fireplace. Cleaned up all the box trash. They were great, very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation went smoothly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once they actually came and brought the right tv the installation went wonderful. The guy that came out was very knowledgeable and put it up with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best store in the world

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some difficulties and Jacob from customer service took care of everything and the outcome was awesome. Never in my life had such TLC and service to become a Súper happy customer. They are awesome and all my needs for me personally or for my home will be purchased at Best buy no matter the price, it’s all about Customer Service and they have it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was AWSOME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers that mounted my television went above and beyond!!! They fitted the TV perfectly, even though they had to modify the mount to make it work. They also relocated my wires in the wall after I had to move the mount.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Guys were great, lots of help and information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very knowledgeable, quick and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The Geek Squad mounted 2 TVs and setup 1 sound bar

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professionalism of both Thomas and Renee were noteworthy! They arrived on time and proceeded to mount two (2) TVs (55"/65") and a sound bar. They thoroughly performed operational checks on all equipment and made certain that I understood all of the "in's and out's." I would recommend them, specifically, to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He installed it quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an excellent job installing the tv, making the necessary adjustments, and cleaning up the area afterwards.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Worry free

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad we hired the company to install the TV. We were afraid if we tried to di it ourselves something woukd have gone wrong. The installers were very nice and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Top Notch Installation Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installers were the very best! They did a very careful and thorough installation of our wall-mounted TV and synchronized all equipment that needed to be

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great employee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time and did a professional job. I commented about the price, and was advised since I was a member I should have gotten a better price. Saved 75$ after I went to the store.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad- your own electronics experts!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up on time, were courteous, did a great job! Took care to center TV where I wanted. Connected everything!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mounting my 85 inch tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guys reached out to me about the time they will be coming to mount my tv and they came on time. They were so professional and did a very neat job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    5 Star Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On Time Good Communication Great Representatives of Best Buy Worked Quickly Cleaned Up Very Knowledgeable of the products and gave recommendations on protecting our investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BettyONeal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this television I would recommend it to anyone that likes a big screen television great sound and great picture

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad did a wonderful job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an amazing job setting up and mounting my TV. The two men that came were very polite and professional when it came to answering my questions. They also got the job done very quickly!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent service efficient and friendly!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. Very efficient. Most important did an excellent job and answered ALL of my questions The whole time they explained what they were doing and were so friendly I give them a 10+

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad the best techs awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional did the job very very well they knew their job did it with excellence

    I would recommend this to a friend
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