Customer Ratings & Reviews

Love this television. Great audio and picture quality and the professional installation was as expected

The agent was prompt, quick, and very knowledgeable. He did a great job cleaning up after the installation.

The guys that installed were very professional. Great service.

My service by the geek squad was great. They gentlemen installed my tv wall mount easily and quickly and was very adapt at making sure he wore his mask and maintained his distance. Went over and above to make sure I was satisfied with his service. I will use them again if needed in the future.

We had a few issues when they finally came out to mount the tv. Firstly, the techs advised me that the cable that comes with Samsung TV's are not "in wall" rated. So we have to put the One Connect box on the back of the TV. They used zip ties. Then I was told I need 3 - 12' HDMI Cables that are in-wall rated. None on the trucks so we are no panicking, since this is my second day off work for this installation. When we purchased the service I specifically asked if we needed any cables, if the One Connect cable would reach through the wall or any other items other than the mount. We were told "No" by the sales person as well as 2 different guys from Magnolia. Luckily, Brad one of the techs and I spoke to Janie at the Plymouth Meeting store and after a little tense conversation, she got the cables we needed at no cost to us, for all the confusion and issues. JANIE IS AWESOME. So the TV is now mounted on the wall and looks great. The only real issue is if you adjust it up or down it goes out of level. SO we have to tweak if every time we adjust it. Overall they did a pretty good job.

Geek Squad team was very nice. They hung the TV too high. I didn’t notice it until after they left. Team was overworked and had to rush. Also tried to get my 36” office TV working on cable. TV bought at BestBuy past summer. They got the Fire ATV part working but not the cable part

The techs did a wonderful job mounting our TV. Im glad I listened to the suggestion by the salesperson.

Geek squad arrived on time, quick to determine how to fit in the space I wanted. They worked well together, answered any questions that I had. Gave me my options on cord placement. Very clean as they worked, no messes created and left behind. First time I've used Geek Squad for an in-home installation. I will use them again.

the agent came right at time early in the morning and mount my new TV exactly where i wanted and connected everything from internet and works very well and i would definitely recommend since you got to drill wall and mount it carefully!!

My installer was very knowledgeable and since I had a second tv I decided to mount added on to my order same day which provided a lot of time saved having to schedule a second install.

The agents were very professional and knowledgeable in their skills.

The agents, Will and Jimmy were extremely efficient and helpful. I’m so glad i decided to have my new tv mounted. A great experience. Many many thanks to Will and Jimmy

Best Buy tv installer arrived on time. they understood my wish. They had me involved in how I want my tv hanged. I liked that. They did a clean job. cleaned up after them. very professional

The agents mounted my TV and made sure everything was working properly. The Geek Squad is the best! They are polite and explain any questions I have.

The guys that delivered and set up the TV were great, very professional.

They were on time as scheduled. Quickly fixed wiring into the wall with no issues and no mess. Installed the TV mount and mounted the TV with no problem. Took the time to explain how things operated and kept asking if they could be of any further assistance.

Another great install keep up the good work. Will use again in the future.

Your technician Cole Fuller was excellent in every respect. He was very competent and friendly and very courteous. He deserves a raise. He restored my faith in Geek Squad installations and my paying for Total Tech.

Great service! On time and very professional! Fast service and explained everything about new tv! Very friendly and did excellent job and cleaned up when job done! Highly recommend!

The crew that came out to deliver and mount my new 55" TV really knew what they were doing. Took the time and care to do it and no destruction of my house! They installed my sound bar as well and everything is working properly! Couldn't be happier.