Customer Ratings & Reviews

The agents were great and professional in mourning our new TV

The agent exceeded all standards in connecting and installing my Tv!

Nice job kept me informed all the way. Would recommend

Geek squad did a great job, which involved rerouting the TV connection as well a rearranging the viewing area.

Maxwell and Curtis are the best! TV was installed in little to no time.

The agents mounted my tv. Fast and efficient. No complaints.

They did a great job and got my tvs right where they needed to be

I can always depend on geek squad - expertise, timely, thorough, transparency and trust.

The agents mounted both TVs and showed me how to operate the newest TV

The agents had my 85” installed and set up in less then 30 mins. The install is solid and secure.

The Representatives were on time and pleasant. They were quick and knowledgeable.

TV mounted but power cords was not hidden in wall, very disappointed, I thought I had purchased a total job. I’m left unsatisfied.

TV mount works perfectly. Pleased with stability and look.

Very unsatisfied. I have a full motion mount and the installer (understandably) put the wires behind the sound bar but with zero slack. If I pull the tv out or turn it it pulls the wires against the soundbar almost ripping it off the wall. My full motion mount is useless. My subwoofer doesn't "woof", The volume on the Directv stream remote now doesn't work (it did before). I did retry to reinstall. Everything was already synched to my tv working perfectly. All I wanted was the mount and TV hung. Installer reconnected to his own personnel preferences. When he connected my Directv stream remote, I had to turn the tv off a second time because it only turned off the soundbar and my stream box only, not the tv. I need a full refund and proper reinstall. I will acknowledge he was ontime, polite and professional.

I paid to have a 75 inch tv mounted and for geek squad service only to have them send 1 person out to mount my tv resulting in me having to help lift the tv due to him not being able to do it by himself. The person was nice but if I am paying for geek squad service they should have been prepared, I am not getting paid to install my own tv. An hour after my tv was mounted it stopped holding my tv upright and now it stays in a tilted position. Now someone has to come back out and fix it at an inconvenience to me and my work schedule because they couldn’t schedule a date that worked for me. I bought a tv, a mount, and paid for geek squad service altogether costing me $900+ only to be Highly dissatisfied, not spending anymore money at Best Buy due to it being such an inconvenience and no one making it right. I DO NOT RECOMMEND would give 0 stars if I could!

The guys were nice and very informative Also they mounted the tvs to my liking

Initial install went smoothly, however, when moving i found that there were errors with the install where hiles were drilled into the wall that werent used. Id say i would use the service agaon but make sure im watching closely to ensure this doesnt repeat itself.

Amazing! Sweet guys! They did everything great! Just what I wanted.

They were professional. Cleaned up after themselves and did a great job.

This tv Mount allows me to view my television from any area of my bedroom