About this item
You're excited to buy a new PlayStation console — now, make sure to protect it. Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.
If you accidentally damage your product while handling it, we'll take care of it.
Enjoy peace of mind knowing that you're covered if the unexpected happens.
If there's a failure from normal wear and tear, we'll repair it.
This could be a problem with an internal part or how the product was manufactured. It could also be caused by dust, internal heat or humidity.
If the controller that came with your console stops working, we'll replace it.
Get a one-time replacement for the controller that was included in your original PlayStation console box.
If your PlayStation console won’t turn on because of a power surge, we'll fix it.
If there's a power surge or fluctuation that damages your product, we'll make things right. This includes a surge caused by a lightning strike.
You'll never pay for parts and labor.
100% of the costs of parts and labor are covered on qualified repairs, with no hidden fees.
You can transfer your Geek Squad Protection.
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.
When something goes wrong, we're always here to help.
Visit your local Best Buy store to start a claim, or call us at 1-800-433-5778 to ask questions about your plan.
These are the latest benefits that apply to new purchases. Refer to the terms and conditions from your date of purchase for a complete description of coverage and exclusions.
AIG WarrantyGuard, Inc. is the Obligor and Administrator of the coverage under this plan.
General
Product Name2-Year Accidental Geek Squad ProtectionBrandGeek Squad®
Other
Plan TypeGSPUPC400025540220
Search
Q: QuestionIs the geek squad warranty transferable(7 answers)
A: AnswerTransferring a warranty is not nearly as easy as this makes it sound. I had the receipt and the previous owners info, but that was not good enough. I had to bug the previous owner and have them call to transfer it. They told the owner it would take 2-3 days. 4 days later I called and it was not transferred. They made it sound like it would take 4 more days but gave me a case number and said they would be able to set up a repair with that. I was transferred back to the repair department and they informed me I had to wait for it to be under my name. Now I am stuck waiting until Best Buy decides I deserve to use the protection plan. Horrible customer service!Answered by NoWarranty
- A: AnswerYeah, but you have to take everything in store for them to check.
Answered by Shane
- A: AnswerYes
Answered by MiguelA
- A: AnswerIf it’s not covered underneath your warranty anymore you can contact Sony in the manufacture and it will cost you $108 to send it in but once they fix it and replace it they refund you the $108. That happened to me with my PS4 system and it had to do with my Wi-Fi and sometimes the porch get closed and doing updates with the TV and the PlayStation so sometimes it would get shut off illegally and that can cause damage so contact PlayStation if there’s nothing the cake squad can do for you. but my recommendation is anything that you purchased at Best Buy by the total tech membership they change the name I think it’s called my total Best Buy now it went from $199.99 a year to $179 and 99 a year and anything that’s wrong with an item that’s over the 24 months you get 20% off for them to fix it and they will send it in to the manufacturer for you
Answered by ChristinaC
- A: AnswerYeah they got a one time replacement with the controller that comes with the console.
Answered by Drove
- A: AnswerYou can go to any best buy store to purchase the warranty, and yes, you get 1 free controller replacement as long as it's within the 2 years.
Answered by OmTrLo
- A: AnswerHi there. Thank you for reaching out about this. At this time, we currently don't prorate the remainder of a Geek Squad Protection plan. We very much appreciate the feedback on it, however. If you have any further questions, please let us know!
Answered by GeekSquadSupport
- A: AnswerYes, once the controller is replaced the warranty is completed. So you would need to purchace another 2yr warranty. Hope this helps.
Answered by Luisa
Review Summary
Rating 4.8 out of 5 stars with 2371 reviews
4.8Rating by feature
- 4.6Value
Rating 4.6 out of 5 stars
- 4.7Quality
Rating 4.7 out of 5 stars
- 4.7Ease of Use
Rating 4.7 out of 5 stars
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
2-Year Accidental Geek Squad Protection
4 payments starting at
$15.00
with