I wanted to love this smart lock! It looks great, and in theory, the lock has great features and could have made life just a little bit easier. Alas, the reality is that Friday is anything but and is JUNK!
Where to start?
First – Installation Guide. There was no installation guide included in the box (though the description says there is). This could have made installation slightly easier, especially seeing the different lock company patterns. Instead, I found it to be a very frustrating process of trial and error. Also, for a guy with big hands, inserting the lock catch proved difficult. A pair of needle-nose pliers helped with this part. Though the cute videos make the installation look like a breeze, it was not.
Second – Setup. Already frustrated, setting up the app was not as easy as described in the video. In the Apple Store, you have to search for Friday Smart Lock. Anything else and you have many options of apps with Friday in the title. Once you download the app and open it, installation happens (with HomeKit integration), and you have no idea what's happening. Other companies, like Wink, include a step-by-step installation. Not so much with this app. After HomeKit is set up, you have to switch back to the Friday app for additional setup. Here, the installation comes to a screeching halt while the program updates. After that, there is a simple calibration section. This is the only part of the process that was easy (calibration). However, manual use of the lock negates calibration setup and causes the lock to no longer engage.
Third – App. Hoping Friday works. I hoped and hoped and hoped, but to no avail. I placed the shell back on as instructed. In doing so, the lock seems to stick. Without the shell, the lock seems to work ok. Here's the frustrating part. The lock would not work from the app but semi-worked from HomeKit. I tested it a few times, thinking I was on the road to success, but then it stops working. Pressing the button more than once seemed to confuse the device. A quick look at the app showed the lock was no longer connected. This process went on for another hour before contacting tech support.
Fourth – Tech Support. Tech support is a joke. On the contact page of the Friday website, there is a chat bubble. I opened it and explained to Felipe the issues I was having. He asked me to troubleshoot. Though I had already done this, I agreed to do it again, reluctantly. Super frustrated at this point; I learned that every time I left the chat, in this case, to go to the Friday App or HomeKit, I was disconnected from the chat. On and on this went for another 45 minutes before being told he would escalate the issue and someone would get back to me via email. EMAIL! I couldn't help but think that was the wrong thing to say to someone so frustrated and three hours into the process.
Today, I received a generic email asking me to troubleshoot by repeating the same steps I had already taken with Felipe. Surely this couldn't be the escalation team, and surely they weren't going to do this over email. I was wrong. It was, and they were. At this point, I informed them I would return the product.
At the end of the day, I do not have faith that this product would function if I got locked out of my house or if my life depended on it. Being locked out makes you feel vulnerable. Being locked out with a smart lock that doesn't make sense. It is for this reason, and everything else above that I do not recommend Friday and believe it is junk.