Questions & Answers

Q: QuestionDoes this monitor support AMD FreeSync?

• A:Answer Yes, this monitor supports AMD FreeSync technology.

Q: QuestionHow can AcerVisionCare help my eyes?

• A:Answer AcerVisionCare reduces eye strain by minimizing screen flickering and blue light emissions.

Q: QuestionWhat is the maximum resolution of the Acer monitor?

• A:Answer The maximum resolution of this monitor is 1920 x 1080.

Q: QuestionWhat type of panel does this monitor use?

• A:Answer This Acer monitor uses an IPS panel.

Q: QuestionWhat is the response time of this Acer monitor?

• A:Answer This monitor has a response time of 1 millisecond.

Q: Questioncan you connect this monitor to a laptop

Asked 1 year ago by Carrie.

• A:Answer Yes u can i use with my gaming laptop

  Answered 1 year ago by C0D0Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat is the height from the table? Will my laptop fit below it?

Asked 2 days ago by Height.

• A:Answer The approximate dimensions of this monitor with the stand are: 24.11" W x 16.29" H x 7.48" D.

  Answered 3 hours ago by TeamAcer

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use baseless monitor mount to hold it up?

Asked 3 days ago by Tim.

• A:Answer If the mount you want is VESA compatible 100mm x 100mm and supports the size of the monitor then it should work fine.

  Answered 1 day ago by TeamAcer

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this monitor turn vertical

Asked 4 days ago by KevinF.

• A:Answer no

  Answered 3 days ago by BluebloodVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this compatible with Bluetooth?

Asked 6 days ago by Jada.

• A:Answer This monitor connects via HDMI or VGA only.

  Answered 5 days ago by TeamAcer

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat's the maximum hz when using vrr. When set to 120 with vrr active, it intermittently black screens before resuming video output.

Asked 2 weeks ago by Ninjasinabag.

• A:Answer The maximum refresh rate for the Acer KA242Y G0bi is 120 Hz, but its VRR (FreeSync) range typically operates up to 100 Hz over HDMI. The intermittent black screening you are experiencing at 120 Hz with VRR active likely is because you are pushing the monitor outside of its stable VRR operating range, or that the connection is unstable at that higher frequency.

  Answered 2 weeks ago by TeamAcer

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI recently bought this monitor and I set it up, I used the plug that came with it to connect to the montior, but it says cable not connected when I turn it on. I'm not sure if I need a VGA cable specifically

Asked 1 month ago by anynmous.

• A:Answer Dear anynmous, We are sorry to hear the cable that came with your Acer monitor is not working and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products. Regards, Acer America

  Answered 1 month ago by TeamAcer

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I turn the monitor vertical?

Asked 2 months ago by KevinF.

• A:Answer Yes

  Answered 4 days ago by user100933Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow can i switch the 60 hz to 120 hz, it doesn’t give me an option

Asked 2 months ago by Jojo.

• A:Answer Make sure you are using the HDMI port and cable supporting v2.0; VGA does not support beyond 60hz. Next you need to verify if the device connected to the monitor is capable of outputting to 120hz.

  Answered 2 months ago by TeamAcer

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat accessories do I need to connect two monitors

Asked 2 months ago by me.

• A:Answer A vga cable display port cable to vga

  Answered 1 month ago by SamanthaBVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it work well with hard turn on/off? Does it switch on automatically after being unplugged?

Asked 3 months ago by Alex.

• A:Answer No, the Acer KA242Y does not automatically switch on after being unplugged, and a "hard turn on/off" isn't a standard feature; you typically need to use the power button to turn it on after it's been disconnected from power, but a brief press of the button will activate it.

  Answered 3 months ago by TeamAcer

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow am I supposed to get sound from this if I use it for my Xbox One, if there is no audio jack or built in speakers?

Asked 3 months ago by GameWhale.

• A:Answer This monitor does not have any audio features. If your Xbox One requires a monitor with speakers, you will need to look elsewhere.

  Answered 2 months ago by OldMainframeGuyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan it support a ps5?

Asked 3 months ago by Dee.

• A:Answer Yes

  Answered 1 month ago by JimmFVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you add wired speakers to the monitor via audio jack

Asked 3 months ago by Rin4.

• A:Answer No, this monitor does not have an audio out port for speakers.

  Answered 3 months ago by TeamAcer

  
  Helpful (0)Unhelpful (0)ReportAnswer this question