Questions & Answers

Q: QuestionHow long will ARRIS support the T25 with firmware updates?

Asked 1 year ago by Jerry.

• A:Answer DOCSIS standards dictate that the service provider must distribute firmware updates to cable modem devices. The end-user cannot simply install an update like most other network-enabled devices. ARRIS develops the software update and makes it available to service providers. The service providers qualify, test, and distribute the software update to devices on their network. ARRIS has limited control or visibility on distribution by the service providers.

  Answered 11 months ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this replace the Gateway modem/router I pay monthly rental on from Xfinity? I have Xfinity internet, Voice, and TV. Also, I need additional eternet ports to plug in wireless security camera systems.

Asked 1 year ago by Vickster.

• A:Answer The T25 works with Xfinity Internet and voice service. However, you will need a Wi-Fi router for your home network and it is not a direct replacement for a modem/router combo unit.

  Answered 11 months ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this modem work with Comcast business? I have voice and internet and according to comcast business website there are no modems that will support the comcast voice and internet. Anyhow tired of their $25 month fee for a modem

Asked 1 year ago by XyberMan.

• A:Answer Comcast does not allow your own device for their voice business service. The SVG2482AC only works on Comcast residential Internet and voice service.

  Answered 1 year ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this modem work with Brightspeed internet with phone line connection?

Asked 1 year ago by Timbo.

• A:Answer The T25 is only compatible with Xfinity Internet and Digital Voice services.

  Answered 1 year ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this have built in internet security when was this box made

Asked 1 year ago by carol.

• A:Answer The T25 is a voice cable modem for Xfinity voice and Internet service. It does not include security features.

  Answered 1 year ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill it work for WOW internet provider?

Asked 1 year ago by RayNewnan.

• A:Answer The T25 is intended for Xfinity Internet & Voice service.

  Answered 1 year ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you have a modem that works with Cox Communications voice service?

Asked 1 year ago by EricN.

• A:Answer The T25 is intended for Xfinity Internet & Voice service.

  Answered 1 year ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this work with Verizon?

Asked 2 years ago by Anonymous.

• A:Answer The T25 only works with Xfinity Internet & Voice service.

  Answered 2 years ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI need 5g modem that is compatible with x-finity service to replace a rental.

Asked 2 years ago by Anonymous.

• A:Answer Yes, this modem/router connects to Comcast/Xfinity's cable network and it then provides 2.4 and 5G wifi in house. Owning this device makes the unit rented from Xfinity redundant so it pays for itself in less than a year in rental fee savings. Setup is quick and easy, too.

  Answered 2 years ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this WIFI 6?

Asked 2 years ago by Harshad.

• A:Answer No

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do I connect a Vonage phone with the Arris SURFboard?

Asked 2 years ago by Sam.

• A:Answer This modem provides 2 landline-like voice connections itself. using Vonnage to provide a voice line through the Ethernet network is redundant.

  Answered 2 years ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I set this up without having to call xfinity (that takes too long to speak to a live person)?

Asked 2 years ago by Oliver.

• A:Answer You can activate the modem on the Xfinity app without having to call them.

  Answered 2 years ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionI have Comcast Internet and I have home phones. Will this modem provide both internet and voice for my hard wired phones?

Asked 2 years ago by Anonymous.

• A:Answer The SVG2482AC is intended for Comcast Internet and Voice service. It will work with your setup.

  Answered 2 years ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionWill this work with the current Cox Communications, and if not, which modem without wifi by arris would?

Asked 2 years ago by Phantos.

Q: QuestionI have a Netgear NightHawk AC 1900. Can I run an ethernet cable from the Netgear to my Arris25 without having to run a splitter and a second coax (one for the Netgear and one to the Arris).

Asked 2 years ago by KGetz.

• A:Answer My Arris T25 is connected to Netgear 7900 with Ethernet cable.

  Answered 2 years ago by user116848

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionthat modem good for online gaming and tell the range of this modem please

Asked 2 years ago by gaggi5.

• A:Answer I only do light gaming seems to be ok so far. This modem is a wired connection only you would need a router for wifi connection. I am using EERO gateway for that to replace my XFI as it worked well when connected but kept dropping off and did not reach whole length of house. Speed does not seem to be an issue matches provider speeds.

  Answered 2 years ago by SteveVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThis device has (2) 1-Gig Ethernet ports. If I connect both Ethernet ports to a router am I able to get over 1GBPS Speed if I pay for it? Thank you,

Asked 3 years ago by Raymond.

• A:Answer Hello - if you are paying for speeds above 1 Gb, you will need to purchase one of our multi-gig modems - either the S33 cable modem or the G36 Wi-Fi cable modem. However, they do not support digital voice service as this mode, the T25, does. This modem will only be able to provide 1 Gb speed.

  Answered 3 years ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this modem support cable boxes that are wired?

Asked 3 years ago by Anonymous.

• A:Answer The Arris T-25 is a modem that supports internet access and telephone. It is not wireless (not WiFi) internet access. If you are referring to a television cable box then that cable box stands on its own to provide television service. Incoming service from Xfinity is split with one of the splits going to the cable box for television service and the other split going to the modem that provides the internet and phone service. Each is actually independent of the other.

  Answered 3 years ago by bbsqVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this modem work with Buckeye internet?

Asked 3 years ago by Das.

• A:Answer This modem is only compatible with Xfinity internet and will not work with Buckeye.

  Answered 3 years ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question