Questions & Answers

1-10 of 22 Questions
  • Question
    Why do pet owners incure a $100 price difference from the multi floor technology? It makes no sense to me... pet hair is like any other debris to be removed.   (2 Answers)

    By previousDysonowner January 2, 2017.

    Answers
    • Best 
      Answer

      Hi there! Thank you for your interest in the Dyson Ball Animal. The Animal version and Multi-Floor version are the same. However, the Animal comes with more tool attachments one of which is great for pet hair. Best Wishes, Krystal Dyson Customer Service

      By DysonProductExpert January 3, 2017.

      • Brand Representative
  • Question
    When you empty it, how do you clean it up and insure that those little spouts are kept open?   (2 Answers)

    By barb April 22, 2016.

    Answers
    • Best 
      Answer

      Hi Barb. It's Vince with Dyson. We normally recommend using a can of compressed air in tandem with your brush accessory to keep the part you described clear of any dust build up. We will be happy to provide additional maintenance tips via email at askdysonus@dyson.com. Best wishes, Vince P.

      By DysonProductExpert April 24, 2016.

      • Brand Representative
  • Question
    does this or any dyson model have a retractable cord?   (5 Answers)

    By Jeanette November 25, 2016.

    Answers
    • Best 
      Answer

      Hi Jeanette, This is Carissa with Dyson. Our Dyson Canister units all have retractable cords. The Dyson Uprights do not have this feature.

      By DysonProductExpert December 22, 2016.

      • Brand Representative
  • Question
    I have this vacuum & love it but it smells so badly no matter how much I clean the filter. Any suggestions other than replacing often which is expensive. Also, what's the diff bet the replacement pre-filter for $29.99 and the post motor filter for $50+?   (2 Answers)

    By Bulkylvr5 November 11, 2016.

    Answers
    • Best 
      Answer

      Hi there, its Tameka with Dyson. I am very sorry to hear that your Dyson has an odor. Along, with washing the filters, we recommend cleaning the cyclone with a can of compressed air and checking the unit for an obstruction. The pre filter is inside the cyclone. The post filter is also the HEPA filter and is located in the ball near the motor of the unit. Both filters are washable and can be reused for the life of the machine. If you have any additional questions or need further assistance, please feel free to email us directly at AskDysonUS@dyson.com. We are happy to help! Best wishes, Tameka Dyson Customer Service

      By DysonProductExpert November 12, 2016.

      • Brand Representative
  • Question
    How much do filters cost to replace for this vacuum?   (2 Answers)

    By Boomer June 8, 2016.

    Answers
    • Best 
      Answer

      Hi Boomer. It's Vince with Dyson. The replacement pre-filter is available for $29.99 and the post motor filter is available for $51.99. Best wishes, Vince P.

      By DysonProductExpert June 21, 2016.

      • Brand Representative
  • Question
    How do I stop suction at top of handle so the rug attachment will work and spin?   (1 Answer)

    By Stacey May 27, 2017.

    Answers
    • Answer

      Hello! This is Miella from Dyson. If you're having trouble with your machine, please contact our Customer Service team any time at questions@dyson.com. We're happy to help! Miella Dyson Customer Service

      By DysonProductExpert May 27, 2017.

      • Brand Representative
  • Question
    Hi are animal brush attachments compatible with other Dysons? Tx   (1 Answer)

    By Manz March 12, 2017.

    Answers
    • Answer

      Hi there, this is Krystal with Dyson. You can use the animal attachments off this model with other similar models. Best Wishes, Krystal Dyson Customer Service

      By DysonProductExpert March 12, 2017.

      • Brand Representative
  • Question
    What is the difference between the animal upright and the cinetic animal upright ?   (2 Answers)

    By comparing December 7, 2016.

    Answers
    • Answer

      Hi. Thank you for your interest in the Dyson upright vacuums. The Dyson Cinetic Big Ball Animal has no filters to maintain and uses our latest cyclone technology while the Dyson Ball has 2 filters that need to be continuously maintained once every 3 months. The Cinetic series has 180 air watts of suction while the Dyson Ball has 270. With the new cyclone technology on the Cinetic and no filter to maintain, it doesn't require the stronger suction. Best Wishes, Krystal Dyson Customer Service

      By DysonProductExpert December 18, 2016.

      • Brand Representative
  • Question
    So I've never owned a dyson before. The video says that it doesn't have a filter which is why it retains its suction. Obviously there is a HEPA filter in it. What happens if this filter clogs? Does it lose its power?   (5 Answers)

    By Clueless November 26, 2016.

    Answers
    • Answer

      We have 2 Dyson's and neither of them have lost any suction. Great products and worth the money!!!

      By Skindogs February 3, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    Which Dyson vacuums come with a retractable power cord?   (1 Answer)

    By RicheTee November 24, 2016.

    Answers
    • Answer

      Hello! This is Miella from Dyson. The canister models sport the retractable cord; upright models have the notches on the back of the machine to wind the cord around. Hope this helps! Miella Dyson Customer Service

      By DysonProductExpert December 5, 2016.

      • Brand Representative

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