Questions & Answers
Your price for this item is $249.99
QuestionIs the only difference between this and the Ecobee 3 Lite that this one has Alexa built in? I have enough Echo devices and don't need another Alexa input device.
- Answer The ecobee3 lite does not have Amazon Alexa built-in but can work with your other echo devices. It also doesn't come with a built-in occupancy sensor so you may want to consider buying a SmartSensor 2-pack to go with it. Here's a handy comparison chart: https://support.ecobee.com/hc/en-us/articles/360028428931-What-are-the-differences-between-ecobee-SmartThermostat-with-voice-control-ecobee4-ecobee3-lite-and-ecobee3-
QuestionWhat is the difference between the EB-STATE5-01 and the EB-STATE5P-01 - first is Smart Thermostat with Voice Control, and second is Smart Thermostat Pro with Voice Control.
- Answer Hi Wendy, the difference is that the Pro version gets a 5 year warranty, as it is installed by one of our professional installation partners! Hope that helps :)
QuestionIf only one person has a phone and leaves the House and there is a few people at home does the temperature change or does it stay the same?? Is it easy to install if your Thermostat is 20 years old. Thank you in advance for answering my questions
- Answer If you set up smart home/away, when the sensors detect motion it will set your temperature to your home profile so will keep the temp at that temperature as long as people are moving in the house. Also. If you have Apple devices you can control it from there by whose home or away. Other smart assistants can also be integrated. I was able to set mine up on 30+ old HVAC system. Very strait forward instructions and you can also call their support line if you have questions.
QuestionIf a sensor is cooler than another room does it send heat to just that room or the whole house ? If just one room how does it do that without zone dampers being installed ?
- Answer I just recently purchased a Ecobee thermostat. And after a couple days of installing, I was told to set the thermostat to Auto. Which the Ecobee will do it's thing. So to answer your question. The ecobee will only start your heater, and will heat your whole system. But will shut off when the zones with the sensors that are occupied have reached the temperature that was set on the thermostat. Meaning the heater will stay on until the rooms with the sensors have reached its comfort setting. Even if the rooms without the sensors have not reached the comfort setting you set the thermostat to. That would be because the ecobee does not know the rest of the rooms temperature without the sensors. So if you have the smartsensor in your master bedroom and are only occupying that room. And not occupying the room that you have the thermostat. and you set the thermostat to 72 degrees. And the current temperature is reading 72 degrees in the bedroom and 69 in the room with the thermostat. Then your heater will not start because there's no sense in starting the heater if the room that is being occupied is already at it's comfort setting. Hope that helps
QuestionCan the Alexa be turned off? I have an alexa device already in the room where the thermastat would go
- Answer Yes, you can enable or disable it from the app. I have my ecobee right next to my Sonos which uses Alexa. No issues here.
QuestionWill ecobee automatically switch from heat to cool as the room temp changes or do I have to reset mode. I live in La; night temp may be 40 but by noon it may be 90 so I want the thermostat to keep my home at 72 always without resetting mode
- Answer Yes! Our Auto mode feature will keep you comfortable.
- Answer It can work with any system. The trick is to call them and be prepared to be on the line for about 30-45 minutes. They will fix you right up.
- Answer Hi Jenn! All ecobee smart thermostats come with a Power Extender Kit included.
- Answer Thanks for taking the time to reach out! You can get a fuse for your HVAC system from any hardware store. Depending on your HVAC model, they typically use a 3 amp fuse. Please send an email to email@example.com for any troubleshooting steps. Happy to help!
QuestionI currently have a Honeywell cooling & heating thermostat for an electric hvac unit. Haven't looked yet, but that being the case, why do I need the c-wire? Other smart thermostats say to remove it (if one exists.)
- Answer On the contrary, as an installer of smart home thermostats I can tell you it is much better to have the 24v common wire , especially on units with a built in battery like the nest. Otherwise the unit will "steal" power to charge the on board battery from your RH wire.
QuestionDoes the main unit have temperature sensor? Or do you have to put one of the remote sensors in the same room as the wall unit if you want readings in that room?
- Answer Yes, ecobee SmartThermostat with voice control comes with a temperature and occupancy sensor built-in to the main unit. Check out this handy comparison chart for more info: https://support.ecobee.com/hc/en-us/articles/360028428931-What-are-the-differences-between-ecobee-SmartThermostat-with-voice-control-ecobee4-ecobee3-lite-and-ecobee3-
- Answer Yes the old and newer sensors work with this unit. I think the older sensors do not detect room occupancy though.
- Answer I had a very old and semi complex system. I could not do it on my own. I called tech support and with their help, and sending some pictures to eachother, we got it done relativity easy. I'd do it again, worth it.
QuestionWill the Smart Thermostat with Voice Control (Gen 5) work with mesh wifi? I have an Ecobee 3 thermostat that has started disconnecting intermittently from my Velop mesh wifi & Ecobee support states it's because they don't support mesh wifi systems.
- Answer I have the Orbi Mesh system and have had no problems with Gen5 model. I don't know about the older ones, but the Gen5 can connect to either 2.4ghz or 5ghz bandwiths so I have watched it go back and worth based on the mesh set up in the house. Zero issues at all.
QuestionHow Is the Honeywell thermostat T9 comparable to the eccobee Thermostat 4 I have a two story house and 3 thermostat right now. Would I have to replace all three thermostats. Do the extenders take the place of the other thermostats? quote $ to instal
- Answer You would need one thermostat per zone. As far as I know, none of the smart thermostats support multiple zones off of the remote sensors. There's no reason they can't, I just don't know of any that support this yet. I had to replace both of mine. Typically you have a thermostat per zone, but you also typically only have one zone per floor, so you might check if your current setup is 2 or three zone. The T9 has some additional limitations that the Ecobee doesn't. I decided to go with the Ecobee because of those features. The Verge gives a good review of the T9 and it's pros/cons.
QuestionMy house is a 2100 SF ranch with one zone heating & A/C. I am guessing that the sensors, beyond the one in thermostat, will not do anything for me; am I correct? Thank you. S
- Answer I have a 2300SF ranch with one AC zone. I have set the second sensor in the Master bedroom which is at the opposite side of the house from thermostat. The Master bedroom tended to run about three / four degrees warmer than the rest of the house. With the addition of the sensor, when the sensor recognizes the Master is occupied, the thermostat seems to engage based on the average of the two thermostats. In my situation it appears the sensor did exactly as advertised and the Master is now more comfortable.
QuestionI have a two zone system in my house. Is the installation for two thermostats any more complicated than it is for one? Also, how will the auto feature work if one unit thinks that area needs heat and the other thinks it needs cool?
- Answer The setup walk-through looked pretty easy. I do not have a dual zone but looking through on screen instructions, it was step by step. And their documentation was easy to follow.
QuestionCan this be used with a Honeywell L8124A Triple Aquastat to control my oil fired boiler/furnace? My existing analog thermostat has only two wires going to the 2 terminals on the Aquastat.
- Answer Should work just fine with the two wires. There’s advanced setting options that allows you to wire in such things
Questionhi i am looking at this equipment and want to know if i have two zones at the house do i install two of these one on first floor and the other on 2nd floor and will they work if i install two of them?
- Answer Hi Brian! Each thermostat controls each specific zone and would replace any existing non-ecobee thermostats. The sensors would be placed in the same zone as their corresponding zone. Essentially, the ecobee SmartThemorstat can only control one zone. Hope this helps!