Questions & Answers

Q: QuestionWhat is the difference between the EB-STATE5-01 and the EB-STATE5P-01 - first is Smart Thermostat with Voice Control, and second is Smart Thermostat Pro with Voice Control.

Asked 5 years ago by Wendy.

• A:Answer Hi Wendy, the difference is that the Pro version gets a 5 year warranty, as it is installed by one of our professional installation partners! Hope that helps :)

  Answered 5 years ago by ecobee

  
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Q: QuestionIf only one person has a phone and leaves the House and there is a few people at home does the temperature change or does it stay the same?? Is it easy to install if your Thermostat is 20 years old. Thank you in advance for answering my questions

Asked 6 years ago by Kay.

• A:Answer If you set up smart home/away, when the sensors detect motion it will set your temperature to your home profile so will keep the temp at that temperature as long as people are moving in the house. Also. If you have Apple devices you can control it from there by whose home or away. Other smart assistants can also be integrated. I was able to set mine up on 30+ old HVAC system. Very strait forward instructions and you can also call their support line if you have questions.

  Answered 6 years ago by AnonymousVerified Purchase

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Q: QuestionIs there an adjustable temperature differential? Ex. If the heat temp is set at 70, can I set the heater to come on at 68?

Asked 4 years ago by Matt.

• A:Answer Yes! Check out this handy support article with all available threshold settings. https://support.ecobee.com/hc/en-us/articles/360002020552-Threshold-settings-for-ecobee-thermostats#:~:text=Heat%20Differential%20Temperature%3A%20The%20minimum,point%20before%20engaging%20your%20heat.

  Answered 4 years ago by ecobee

  
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Q: QuestionIf a sensor is cooler than another room does it send heat to just that room or the whole house ? If just one room how does it do that without zone dampers being installed ?

Asked 5 years ago by Jcbp.

• A:Answer I just recently purchased a Ecobee thermostat. And after a couple days of installing, I was told to set the thermostat to Auto. Which the Ecobee will do it's thing. So to answer your question. The ecobee will only start your heater, and will heat your whole system. But will shut off when the zones with the sensors that are occupied have reached the temperature that was set on the thermostat. Meaning the heater will stay on until the rooms with the sensors have reached its comfort setting. Even if the rooms without the sensors have not reached the comfort setting you set the thermostat to. That would be because the ecobee does not know the rest of the rooms temperature without the sensors. So if you have the smartsensor in your master bedroom and are only occupying that room. And not occupying the room that you have the thermostat. and you set the thermostat to 72 degrees. And the current temperature is reading 72 degrees in the bedroom and 69 in the room with the thermostat. Then your heater will not start because there's no sense in starting the heater if the room that is being occupied is already at it's comfort setting. Hope that helps

  Answered 5 years ago by theICON3000Verified Purchase

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Q: QuestionDoes ecobee come with adapter for c wire or do I need to buy an adapter myself?

Asked 4 years ago by Jenn.

• A:Answer Hi Jenn! All ecobee smart thermostats come with a Power Extender Kit included.

  Answered 4 years ago by ecobee

  
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Q: QuestionWill this work with a millivolt system, I currently have a two wire thermostat.

Asked 5 years ago by Jeff.

• A:Answer It can work with any system. The trick is to call them and be prepared to be on the line for about 30-45 minutes. They will fix you right up.

  Answered 5 years ago by BFeaginVerified Purchase

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Q: QuestionCan the Alexa be turned off? I have an alexa device already in the room where the thermastat would go

Asked 6 years ago by a1star93.

• A:Answer Yes, you can enable or disable it from the app. I have my ecobee right next to my Sonos which uses Alexa. No issues here.

  Answered 6 years ago by Andrew

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Q: QuestionWill ecobee automatically switch from heat to cool as the room temp changes or do I have to reset mode. I live in La; night temp may be 40 but by noon it may be 90 so I want the thermostat to keep my home at 72 always without resetting mode

Asked 5 years ago by Patsy.

• A:Answer Yes! Our Auto mode feature will keep you comfortable.

  Answered 5 years ago by ecobee

  
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Q: QuestionWhat’s the difference between EB-STATE5CR-01 and EB-STATE5-01 ? Will an Ecobee smart thermostat replace a Carrier Edge thermostat?

Asked 5 years ago by TimB.

• A:Answer According to one of Ecobee's engineers, he thought it was the exact same unit with the only difference being one is branded carrier and the other is branded Ecobee. While none of the local carrier technicians will give me a price on the carrier branded unit, I suspect it carries a premium price tag over the "regular" unit. Hope to prove this right once we get our new carrier HVAC.

  Answered 4 years ago by Mambo5

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Q: QuestionI have no experience installing thermostats. Is it easy to do and can I do it?

Asked 6 years ago by HowardK.

• A:Answer I had a very old and semi complex system. I could not do it on my own. I called tech support and with their help, and sending some pictures to eachother, we got it done relativity easy. I'd do it again, worth it.

  Answered 5 years ago by TheDaddy

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Q: QuestionHow do I know how many “zones” I have in my house, I’m unaware of what a zone is. I have a single story 1900 square feet newer home built in 2020. Do you know many zones I might have? Thank you

Asked 3 years ago by Yolanda.

• A:Answer The zones are determined by the open spaces that you can cover with one sensor. For example you kitchen and family room and eating area should be one zone

  Answered 3 years ago by MBTCVerified Purchase

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Q: QuestionHi - does this product work with multiple zones? Thanks, Mike

Asked 3 years ago by MJCP.

• A:Answer Hi Mike! You would need a thermostat for each zone.

  Answered 3 years ago by ecobee

  
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Q: QuestionWhere is the fuse at on these? How do you replace them and where to buy the fuse from?

Asked 4 years ago by Auggy.

• A:Answer Thanks for taking the time to reach out! You can get a fuse for your HVAC system from any hardware store. Depending on your HVAC model, they typically use a 3 amp fuse. Please send an email to [email protected] for any troubleshooting steps. Happy to help!

  Answered 4 years ago by ecobee

  
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Q: QuestionI currently have a Honeywell cooling & heating thermostat for an electric hvac unit. Haven't looked yet, but that being the case, why do I need the c-wire? Other smart thermostats say to remove it (if one exists.)

Asked 5 years ago by betmend.

• A:Answer On the contrary, as an installer of smart home thermostats I can tell you it is much better to have the 24v common wire , especially on units with a built in battery like the nest. Otherwise the unit will "steal" power to charge the on board battery from your RH wire.

  Answered 5 years ago by TankVerified Purchase

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Q: QuestionDoes the main unit have temperature sensor? Or do you have to put one of the remote sensors in the same room as the wall unit if you want readings in that room?

Asked 5 years ago by Anonymous.

• A:Answer Yes, ecobee SmartThermostat with voice control comes with a temperature and occupancy sensor built-in to the main unit. Check out this handy comparison chart for more info: https://support.ecobee.com/hc/en-us/articles/360028428931-What-are-the-differences-between-ecobee-SmartThermostat-with-voice-control-ecobee4-ecobee3-lite-and-ecobee3-

  Answered 5 years ago by ecobee

  
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Q: QuestionCan you use sensor from an Ecobee 3 with this unit?

Asked 5 years ago by ecksray.

• A:Answer Yes the old and newer sensors work with this unit. I think the older sensors do not detect room occupancy though.

  Answered 5 years ago by Sprint67Verified Purchase

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Q: QuestionWill the Smart Thermostat with Voice Control (Gen 5) work with mesh wifi? I have an Ecobee 3 thermostat that has started disconnecting intermittently from my Velop mesh wifi & Ecobee support states it's because they don't support mesh wifi systems.

Asked 6 years ago by kbjcnj.

• A:Answer I have the Orbi Mesh system and have had no problems with Gen5 model. I don't know about the older ones, but the Gen5 can connect to either 2.4ghz or 5ghz bandwiths so I have watched it go back and worth based on the mesh set up in the house. Zero issues at all.

  Answered 6 years ago by Matt

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Q: QuestionHow Is the Honeywell thermostat T9 comparable to the eccobee Thermostat 4 I have a two story house and 3 thermostat right now. Would I have to replace all three thermostats. Do the extenders take the place of the other thermostats? quote $ to instal

Asked 6 years ago by Kay.

• A:Answer You would need one thermostat per zone. As far as I know, none of the smart thermostats support multiple zones off of the remote sensors. There's no reason they can't, I just don't know of any that support this yet. I had to replace both of mine. Typically you have a thermostat per zone, but you also typically only have one zone per floor, so you might check if your current setup is 2 or three zone. The T9 has some additional limitations that the Ecobee doesn't. I decided to go with the Ecobee because of those features. The Verge gives a good review of the T9 and it's pros/cons.

  Answered 6 years ago by TechMadVerified Purchase

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Q: Questionwhy don't these smart thermostat companies start stating on the box for 2.4Ghz or 5Ghz router. I'm looking to find a smart thermostat and no one tells me if it will work with a 5Ghz router. and 5Ghz apple products for Apple Home

Asked 2 years ago by Millie.