Questions & Answers

Q: QuestionDoes this oven have a built-in air fryer?

• A:Answer Yes, this oven has a built-in air fryer that doesn't require preheating.

Q: QuestionCan I control this oven remotely?

• A:Answer Yes, you can control this oven remotely using your smartphone or tablet with the SmartHQ app.

Q: QuestionWhat is the total capacity of the oven?

• A:Answer This oven has a total capacity of 5.0 cubic feet.

Q: QuestionHow many racks does each oven have?

• A:Answer The upper oven has 1 rack, and the lower oven has 2 racks.

Q: QuestionDoes the oven come with a temperature probe?

• A:Answer Yes, the oven includes a precision temperature probe to ensure your food is cooked properly.

Q: QuestionThe height on the bottom oven states 12.5 inches. Is this total height or usable height? That is, can I cook a turkey that is 12.5 inches high or does it need to be under 10.5 inches to allow 1 inch on top and 1 inch on bottom.

Asked 1 year ago by Mbras.

• A:Answer From the floor rack to about one inch below the broiler coil is 9 inches. I roasted a 20 lb. turkey without a rack & probably could have gone up to 23 lbs. The turkey came out great. My 12 qt. stock pot with a lid fits, a 10 qt. graniteware roaster fits. You won't have trouble finding space for big cooking.

  Answered 1 year ago by maury

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Q: QuestionHow big of a turkey will fit in the larger bottom oven?

Asked 3 years ago by AnnJ.

• A:Answer Hi, AnnJ! I put a 12lb turkey in it last week, and easily had room for a larger one. I think I saw in another review somewhere else that someone was able to fit a 20lb turkey. But for sure, a 12lb one will fit. Happy Thanksgiving!

  Answered 3 years ago by MuddzdirtVerified Purchase

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Q: QuestionThe specification says 20A and 240V so that means total power to the oven is 4800W. But the specification also says the upper broiler element is 2750W and the lower broiler element is 2950W. That's 5700W. How does that work?

Asked 3 years ago by Nate.

• A:Answer Hello- Thanks so much for reaching out and for your interest in our Built-In Double Wall oven. The upper oven is 1700W for the bake element and 2200W for the lower bake element and 2750W for the upper broil and 2950W for the lower broil convection wattage is 1300W. KW rating at 208V 2.9 and KW rating at 240V 3.9. The upper and lower oven can be on at the same time but you wouldn't be using both the bake and broil at the same time. Please review pages 6-7 in the installation instructions. https://files.bbystatic.com/VsccRLhCI%2FW38yYlYeAEvQ%3D%3D/Install%2BGuide If you still have questions please reach out to us directly. We are happy to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIf this oven is installed in a lower cabinet on an island is any type of insulation sleeve required?

Asked 11 months ago by Caroline.

• A:Answer No insulation sleeve is required for this oven. We do encourage you to view the Under Cabinet installation instructions for this model in the Installation Guide to ensure your space meets the requirements.

  Answered 11 months ago by GE Answers

  
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Q: QuestionHi. We need to replace our current under-counter electric oven, which is a 220 plug-in. Is this unit a plug-in, or does it have to be hard wired? Thank you!

Asked 1 year ago by Anonymous.

• A:Answer Hi - we’re glad you reached out! All our electric wall ovens must be hard-wired (direct-wired) into an approved junction box. A plug and receptacle is not permitted on these products. To learn more, see the Electrical Requirements section on page 6 of the Installation Instructions (which can be located in the Features section of the Best Buy product page). We hope this is informative and please reach out if you have any other questions. Have a great day! Lauren@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionI am an apple fan girl. Will I still be able to control the oven and download software upgrade with an iPhone? Can the oven function manually without being controlled via WiFi?

Asked 2 years ago by Marl.

• A:Answer Hello! Android user here, but I don't think the phone type matters... You should first check to see if you can download the Smart HQ app. If you can, you should be good to go. And yep! The oven will function manually without being controlled via Wi-Fi. It has a very nice, large touch screen. The cool thing about the wi-fi is, let's say you get side tracked and forget you should've pre-heated your oven. If you're in another area of your home, not so close to your oven to manually turn it on, you can do so from wherever you are in your home, as long as you have your phone, a connection to the wi-fi, and access to the app. You will, of course, need to enable wi-fi on the oven itself when its installed. That way, you can use the wi-fi features and allow (automatic) updates to your oven. I hope that helps! The oven is amazing.

  Answered 2 years ago by MuddzdirtVerified Purchase

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Q: QuestionDoes this oven temperature rise to 500 degrees plus? Can this bake a pizza?

Asked 3 years ago by Sandy.

• A:Answer Thanks for your question! Yes! The temperature range for this wall oven is 170-550 degrees Fahrenheit. For your pizza question, we recommend following the recipe you have. For any other questions, let us know! -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this oven have soft close doors?

Asked 3 years ago by BMom1.

• A:Answer We appreciate you reaching out to us about this! This wall oven does not have soft-close doors. We're sorry if this changes your plans! If you have any more questions for us, let us know. We are here to help! -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the oven only controlled by the app.? ( meaning there are no controls on the actual oven). or is being able to control via app just an added feature?

Asked 4 years ago by Kelam.

• A:Answer App is just an added feature.

  Answered 2 years ago by ania

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Q: QuestionWhat amp plug do I need for this oven

Asked 1 week ago by Ron.

• A:Answer You must use a single-phase, 120/208 VAC or 120/240 VAC, 60 Hertz electrical system. You can find the recommend amperage for the breaker on page 7 in the installation guide. This can be found in the features section at the bottom of the Best Buy page.

  Answered 6 days ago by GE Answers

  
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Q: QuestionDoes this double wall oven fit in the space of a single oven?

Asked 9 months ago by Anonymous.

• A:Answer Yes, it will fit in the same space as many of our 30" single wall ovens. -Vikki@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionI need to replace a 22 year old GE oven. Model 326b1230p001. Will PTS 9200SNSS fit in the current wall opening?

Asked 1 year ago by TRAA.

• A:Answer The dimensions for this oven are: 28 1/8" H x 29 3/4" W x 26 3/4" D. To ensure this unit will fit in your space, we recommend you review pages 3-5 of the Installation Instructions.

  Answered 1 year ago by GE Answers

  
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Q: QuestionI have to replace my built-in oven (PT920SRSS) but do not need to replace my cooktop (PP945BMBB) Will PTS9200SNSS fit? the control box underneath my current cooktop came too far from the wall to enable JTS3000SNSS to slide back enough.

Asked 1 year ago by agent007.

• A:Answer The PTS9200SNSS would make a great addition to your home; however, the dimensions for both models are not the exact same. We recommend you review pg. 3 of the Installation Instructions to ensure your location does meet the installation requirements for this model.

  Answered 1 year ago by GE Answers

  
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Q: QuestionI have to replace a GE single double wall oven--PT925. I can't modify the cut out. Will this one fit? Do you have any other models that will fit?

Asked 1 year ago by salkenn.

• A:Answer Hello there - Thanks for checking in with us about this. The dimensions of both models are very similar. The only dimensional difference is the depth. The depth of your current oven is 23 1/2" D, while the newer model is 26 3/4" D. For proper installation, your cutout space needs to be a minimum of 23 1/2" D. We recommend measuring the depth of your installation space to ensure your cutout is the correct dimensions. You can find additional information on the dimensions of this model in the quick specs guide which is located in the "From the Manufacturer" tab on this product page. Let us know if you have any additional questions, we're here to help! Julia@GEAppliances

  Answered 1 year ago by GE Answers

  
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