Questions & Answers

Q: QuestionWhat type of controls does this ice maker have?

• A:Answer This ice maker has electromechanical controls for simple use.

Q: QuestionDoes this KitchenAid ice maker require a drain?

• A:Answer Yes, a drain is required for this ice maker.

Q: QuestionWhat is the ice storage capacity of this ice maker?

• A:Answer It has a storage capacity of 35.1 pounds of ice.

Q: QuestionIs this KitchenAid ice maker self-cleaning?

• A:Answer Yes, this ice maker has a self-cleaning function.

Q: QuestionHow much ice can this KitchenAid ice maker produce in a day?

• A:Answer This ice maker can produce up to 29 lbs of ice in a 24-hour period.

Q: QuestionI have a space of 18" W x 32.5"H - is there a base we could eliminate that would give me more clearance using this model? Or, any other model that would fit those dimensions?

Asked 7 months ago by Rsquared.

• A:Answer The dimensions of this model Ice Maker are Product Height 34 2/5 inches Product Width 17 9/10 inches Product Depth 25 3/5 inches We do not recommend making modifications to the appliance.

  Answered 7 months ago by KitchenAidTeam

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Q: QuestionWhat are the dimensions of full ice?

Asked 1 year ago by Anonymous.

• A:Answer I'd say about 1"x1/2"

  Answered 1 year ago by YbarraFVerified Purchase

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Q: QuestionI am replacing a Sub Zero icemaker. the cabinet depth is 24.5" (that is currently flush) Does the Depth shown of 25.5" include the handle that sticks out??

Asked 2 years ago by 18inchdepth.

• A:Answer Hello! The Depth Closed Excluding Handles(IN,inches) 23 1/8 and the Depth Closed Including Handles(IN,inches) 25 5/8. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

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Q: Questionwhat is the difference in this model and models built within the last 10 years? Will this model have in internal pump?

Asked 3 years ago by freestandingiceowner.

• A:Answer We replaced one that was 10 years old. No problem

  Answered 2 years ago by user139785

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Q: QuestionCan this be installed outside in an enclosed cabinet?

Asked 3 years ago by Outside.

• A:Answer Hi Outside, here is the link to the "Installation Guide" for this model: https://bit.ly/3scpKfp You will need to look at the "Location Requirements" which are on page 2 to see if the location fits the criteria listed. Please don't hesitate to reach out to us directly if you have any other questions at (800) 422-1230 Monday-Friday 8 AM to 6 PM ET.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionSome ice makers do not have a storage bin that operates below freezing temps? Is the bin on this one below freezing for keeping ice, rather than melt and replenish?

Asked 3 years ago by kesumm.

• A:Answer It seems to keep the ice cold but not so cold that the cubes stick together. These are small cubes, which would make a difference I suppose. Larger cubes could be completely frozen, but these are designed so that one can scoop them out in scoop that is provided, thus need to be loose. I've had this brand and model ice maker for 25 years (replaced a couple of times) and really like the loose - scoopable - small cubes.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI see questions about pumps below. do I need to buy a pump as well?

Asked 3 years ago by Michael.

• A:Answer Hi Michael, There are two different types of Freestanding Ice Makers - with (KUID508HPS) or without (KUID308HPS which is the one you have linked here that doesn't have a pump) a drain pump. Which type you need to purchase is dependent on where you are going to install the ice maker and what type of drain you have. IF you happen to need a model with pump, have a look at model number at the following linked here: https://bit.ly/3xWmk4R Below are the details to help you decide what you will need: Floor Drain If the drain is directly below the ice maker, a pump is not needed and will use gravity to drain the water. Drain lines must have a 1" drop per 48" (2.54 cm drop per 122 cm) of run or ¹⁄4" drop per 12" (6.35 mm per 30.48 cm) of run and must not have low points where water can settle. The floor drains must be large enough to accommodate drainage from all drains. No Floor Drain A drain pump is designed to pump water to a maximum height of 10 ft (3 m) and is necessary when a floor drain is not available. Use only KitchenAid approved drain pump kit Part Number 1901A. Some models come with the drain pump already equipped, if your ice maker didn't come with a drain pump, and it is needed, it can be purchased as an accessory. We hope this helps! Please don't hesitate to reach out to us if you have any other questions or concerns at KitchenAid (800) 422-1230 M - F 8 AM to 6 PM ET.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionAfter cleaning my ice maker, it is making very little ice. It is running, water in the pan, feel heat from the condensor. Before cleaning the cubes were very small and its as making less and less....any ideas ?

Asked 3 years ago by calvin.

• A:Answer Hello calvin! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionMy ice maker is not making ice , its a free standing ice maker 18" the water line is fine and new the drain line is stubbed out and no ice. it does cycle and i can see it drain water but there is no ice cubes steve

Asked 3 years ago by patio1.

• A:Answer Hello patio1! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid at 800-422-1230. We are available Monday & Tuesday 8:00 am - 8:00 pm and Wednesday through Friday 9:00 am - 7:00 pm. They will be better able to assist you.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionHi have an older model KUIA18PNLS4. Are there any current models with the name dimensions of 17 3/4?

Asked 3 years ago by danco.

• A:Answer Hello Danco, to view all the current models we would recommend reviewing the website for further assistance. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: Questionwhat is the depth for installation

Asked 3 years ago by Anonymous.

• A:Answer Hello! The cutout dimensions needed are: Cutout Depth(IN,inches) 25, Cutout Height(IN,inches) 34 1/2, Cutout Width(IN,inches) 18. The overall depth for this model is 25 5/8". We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionThe bottom of the Ice maker above the ventilation area is loose. There does not seem to be a good way to tighten it and there are no instructions. Can you let me know how i can secure it?

Asked 3 years ago by Justin.

• A:Answer Hello Justin! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionI have a model KUIC18PNXS that I need to replace. Will this model be compatible? Size, drain, etc?

Asked 4 years ago by Replacement.

• A:Answer Hi Replacement, the cutout dimensions on the older unit KUIC18PNXS are as follows: Cutout Depth(IN,inches) 24 Cutout Height(IN,inches) 34 Cutout Width(IN,inches) 18 The cutout dimensions for the new KUID308HPS model are: Cutout Depth(IN,inches) 25 Cutout Height(IN,inches) 34 1/2 Cutout Width(IN,inches) 18 Our best suggestion is to measure the cutout and see if it's compatible with the location requirements for the new model. You can find the location requirements on page 2-3 of the Installation Guide, linked here: https://bit.ly/3scpKfp We hope this helps!

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionDoes this ice machine come with a condensate pump?

Asked 4 years ago by Sharon.

• A:Answer No

  Answered 3 years ago by BzaidVerified Purchase

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