A:AnswerPlease reach out to our support team via direct message Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane
A:AnswerA screwdriver. The soundbar aligns on the "bumps" and then a single screw on each side holds them in place. The screws should have been in the same bag as the batteries. Odd that you mention that though, my package didn't come with screws for the mounts to the wall.
A:AnswerYes and No.
The sound bar has arc capabilities. Make sure the arc or eArc port is connect to the speaker and other end to the TV. This allows all audio incoming to the TV to pass through to the speaker. No pass through option needed.
However,
Xbox WILL have a delay, and after some research, this is normal if you are running 4K at 120hz using Dolby Atmos. Heck even without 4K 120hz I got a delay. Apparently the Xbox can’t process that much info fast enough. Nothing wrong with your TV or speaker. Just gotta run audio at the defaulted bitstream, no Dolby Atmos.
Make sure your chromcast HDMI cable is the highest 2.1 quality, and make sure it IS NOT plugged into ARC as you want to preserve that spot for the speaker. No pass through should be needed. But if you have to, turn it on.
A:AnswerPlease contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
A:AnswerPlease contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
A:AnswerPlease contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. ^Daphane
A:AnswerIm not super tech savvy...but for me it did not...either use a digital line or an hdmi...the system is bluetooth and the sub is bluetooth...but i did not see nor come across a wireless sync
A:AnswerYes..it will effect the viewing process....the t.v stand is low amd almost flush with every surface....i ,myself ran into this problem...so for now i just put the system on the lower shelf..still works good and sounds good....
A:AnswerPlease contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
A:AnswerYes I’m watching big 10 basketball right now and the sound quality is perfect. I think big ten only outputs 2.1 so it’s not utilizing the full 5.1.2 potential but it still sounds great