A:AnswerThe phone is unlocked and can be used with most any carrier and uses a nano sims card, its comes with a pre installed for the carrier great call but you can use your own and its under the battery under the removable back cover and also has a memory card slot.
A:AnswerThank you for asking! To view your current software version please follow these simple steps. For more details on the Jitterbug Flip2, please visit the Support page of our website.
1. From the Main Menu screen
2. Tap (dial): *729#
3. A window will pop-up to display information
4. scroll down to Software Information and press the OK key
A:AnswerThanks for asking, Rachel! The Jitterbug Flip2 is 4G LTE compatible and unlocked per nationwide standards. However, we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks. Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans with so you can choose the one that works best for you.
A:AnswerGreat question! The Lively Flip phone does not have the capability to access the internet. If you are interested in a phone that can, we would recommend our Lively Smart phone.
A:AnswerThank you for your question, when activating online, it will provide you with an option to have paper billing. If you have already selected automatic billing, you will need to contact our Customer Service to update the option for you.
A:AnswerWe are glad to hear that your brother is liking his Lively Flip. To unblock a phone number please follow these simple steps. From the Main Menu, select Phone and press the OK button. Select Blocked Numbers and press the OK button. Then select the number you want to unblock and press the OK button. Finally, select Unblock Number and press the OK button. For additional support, please visit the Product Support page of our website, https://www.lively.com/support/.
A:AnswerHello, We are sorry to hear that you have encountered a problem. Please contact Customer Service at, 1-800-733-6632, to troubleshoot your phone or make a request to order a battery.
A:AnswerHi Wanda, the Lively Flip phone does not have the capability to Face time. If you are interested in a phone that will allow you to download applications that will allow video calling, we would recommend our Jitterbug Smart2 phone.
A:AnswerThe Lively Flip includes a useful feature titled "Reminders" and is found under the Help Tools menu. This feature can remind customer to perform a task such as: take medicine, check blood pressure, check blood sugar, check mail, feed pet(s), take a walk, turn off lights...etc. as well as set free form reminders with no restrictions for up to 4 pre-selected questions.
A:AnswerHello, great question! When you are seeing the notification light it is alerting you there is a voicemail, missed call or text message that has not been viewed or listen to. Once all messages, missed call or voicemails are acknowledged the light will turn off. For further assistance please call our Customer Service at 1(800) 733-6632. 7 days a week.
A:AnswerWe are sorry to hear that you are experiencing can issue with receiving text messages. Please check to make sure you do not have any blocked numbers listed. If this does not correct the issue, please contact our Customer Service to conduct the proper troubleshooting. We can be reached at 1-800-733-6632 seven days a week, between the hours of 6am and 6pm Pacific Time.
A:AnswerGreat question! Please call our Customer Service for support with activating your new Jitterbug Flip2. We can be reached at 1-800-733-6632, seven days a week, between the hours of 6am and 6pm PT. If you purchase the phone through Best Buy, you may be able to activate in store or on our website, www.lively.com.
A:AnswerThe Jitterbug Flip2 phone does not have the capability to access the internet. If you are interested in a phone that can, we would recommend our Jitterbug Smart3 phone.
A:AnswerThe Lively Flip phone does not have the capability to access the internet. If you are interested in a phone that can, we would recommend our Lively Smart phone.
A:AnswerHi Clyde, the Lively Flip phone does have the capability to send photos to an email address or you may connect the phone to a computer with a USB to download the photos. For further assistance on this, please contact us at 1(800)733-6632 between 5am – 7pm, Pacific Time.