A:AnswerHello and thanks for reaching out with this question. Yes, as long as you remain a member, all future purchases made on your My Best Buy Total™ membership do receive the benefits of the membership, such as up to 2 years of protection, so long as the product is eligible for a Best Buy Protection plan. Additionally, even items purchased outside of Best Buy may be eligible for tech support through Geek Squad as part of your My Best Buy Total™ benefits. If you have additional questions regarding coverage, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy question. Our support team would love the opportunity to learn more and assist!
A:Answer1. For me it was much easier to renew Total Support by going in to my local store. Trying to do it on line was Very troublesome.
2. Last year a tech person put it on my laptop. No problem.
But later this year I am buying an Apple MacBook because I am sick of Windows and antivirus issues. With MacBook those are not needed !
A:AnswerHello and thanks for reaching out with this question regarding repair services with the My Best Buy Total™ membership. While you can receive discounts on repair services for products no matter where you purchased them with this membership, for full coverage, you would need to have a Best Buy Protection plan, Geek Squad Protection plan, or AppleCare+ plan on your device for a repair to be covered by Best Buy. In addition, depending on the type of plan, additional service fees may be required. For additional questions, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
A:AnswerWebroot is a part of the Total Tech plan. I would check back with Best Buy to determine if you can purchase the Total Tech plan. You may learn that it you will save money by centralizing all of technology support needs under one service with a large sphere of coverage.
A:AnswerExcept this is not of equal value. and no one wants a refurbished phone that is damaged! I would have never paid for a warranty if this was the case! Misleading customers about new replacements for damaged items especially phones is mis advertisement.
A:AnswerApparently not all services are covered even though it is called TOTAL. They wouldn't even replace a laptop fan that another repairer did in 30 minutes. I'm using that laptop months later right now to provide you with a suggestion to avoid Worst Buy.
A:AnswerHello and thanks for reaching out with this question. We understand wanting to add the protection included with your My Best Buy Total™ membership to an item received as a gift. Typically, purchases must be made on your My Best Buy Total™ account to receive protection plan benefits, but the item can still receive tech support as part of your membership. Depending on when the item was originally purchased, additional options may be available. We recommend visiting a Best Buy store or reaching out to our support teams on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy question. Our support team would love the opportunity to learn more and assist!
A:AnswerMy experience has been just the opposite. Specifically when dealing on line. The agents fixed some issues and did a clean up for faster speed. I use them on a quarterly basis and have never been disappointed!
A:AnswerAbsolutely. If when you purchased you had an active membership then yes the will most likely replace them. Small chance of having them repaired
A:AnswerI found out that it is easy to cancel, because I had to cancel my contract for failure to honor the apparently NOT REALLY TOTAL contract. The GEEKS are also FRAUDS. They refused to replace my laptop fan that another repair store did in 30 minutes right in front of me while I waited. YES it was a delicate operatioin that had to be performed carefully, but that's why I originally signed up for TOTAL with the GEEKs. I thought they were experts instead of very young inexperienced kids managed by incompetent leadership.
