Questions & Answers

Q: QuestionWhy is HDCP v2.2 compatibility important?

• A:Answer HDCP v2.2 compatibility ensures that your digital audio and video content is protected as it travels across connections, preventing unauthorized copying.

Q: QuestionDoes this device come with a remote control?

• A:Answer Yes, a remote control is included for easy switching between sources.

Q: QuestionHow does the switch choose which device to output?

• A:Answer The switch can automatically detect the active source, or you can manually select a source using the included remote.

Q: QuestionIs this HDMI switch compatible with gaming consoles?

• A:Answer Yes, this switch is compatible with most HDMI source components, including gaming consoles.

Q: QuestionWhen I try to watch 4K Netflix content, it freezes and starts to lag. I am watching Netflix through an Amazon Fire TV. Does anyone else have this issue?

Asked 7 years ago by STXAg09.

• A:Answer I recently installed this Rocketfish 4K HDMI switch and tried to watch a 4K Blu-ray disc. While the intro and the menu were able to play, as soon as the 4K content of the movie started, the screen went black. I am using a 4K cable from the 4k Samsung Blu-ray player to the Rocketfish switch and a 4K cable from the switch to the 4K Samsung TV. When I bypass the switch with a HDMI keystone wall plate connector the picture plays fine. Therefore the Rocketfish 4K switcher WILL NOT pass a 4k signal. I have been a custom theater builder and audio/video installer for going on 20 years.

  Answered 7 years ago by leeremoVerified Purchase

  Helpful (45)Unhelpful (9)ReportAnswer this questionShow more answers (3)

Q: QuestionDoes this thing switch automatically as you power on devices, or do you have to use the remot3e?

Asked 9 years ago by PapaS.

• A:Answer You have to use the remote

  Answered 8 years ago by EddyVerified Purchase

  Helpful (17)Unhelpful (3)ReportAnswer this questionShow more answers (5)

Q: QuestionDoes this item have support to sync with a Logitech remote?

Asked 8 years ago by dboyxx.

• A:Answer Yes. I have my Harmony synched with it.

  Answered 8 years ago by cweselenakVerified Purchase

  Helpful (11)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have an older TV with only 1 HDMI - I right now have an HDMI switch for the cable to come in for my Cox Contour box and so that I can use my DVD player. I want to add Amazon Fire stick to the TV. Is this what I need?

Asked 8 years ago by DonnaP.

• A:Answer Yes... This unit will work work great for that purpose. I bought this unit in order to add a ChromeCast so this is exactly what you need. Good Luck!

  Answered 8 years ago by RockStarCPAVerified Purchase

  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this support HDR?

Asked 8 years ago by Thomas.

• A:Answer Yes HDR is supported as long as your HDMI cables are all newer and your using the HDR supported HDMI input on your TV.

  Answered 8 years ago by MattyVerified Purchase

  Helpful (7)Unhelpful (2)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this support Dolby Vision?

Asked 6 years ago by maurinav.

• A:Answer Yes. It will pass through all HDR content and also supports Dolby Atmos.

  Answered 6 years ago by ErikVerified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have an Xbox one s and a PS4 Pro and I have my cable box going through my xbox one s. Will this device allow me to continue to let my cable box feed through my xbox without any issues?

Asked 8 years ago by SteelNation.

• A:Answer I have a Xbox One S, Xbox 360, PS3, and a PS4 all running through this switch. I was worried I would have problems because I have the switch running to a capture card I use for streaming/recording, but I'm happy to say that everything works like a charm. I don't have any inputs coming into my Xbox, but I doubt you will have any issues.

  Answered 8 years ago by IVANTASANDiWICHVerified Purchase

  Helpful (6)Unhelpful (1)ReportAnswer this questionShow more answers (2)

Q: QuestionHas anyone used this with a Roku4 and was able to get 4K to work ?

Asked 8 years ago by Kingram.

• A:Answer Hello Kingram, Our switch was designed to work properly with 4K sources including your Roku4. If you cannot get it to work, please do not hesitate to contact us for support at: https://www.rocketfishproducts.com/contact-us and we will gladly assist you to have it up and running. Best Regards, Arely - Rocketfish Products

  Answered 8 years ago by RocketfishCustomerSupport

  
  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionOn the Rocketfish™ - 4-Port 4K HDMI Switch Box what is the HZ rating, 60 or 30? Can it handle a refresh rate of 120 or 240?

Asked 5 years ago by dca.

• A:Answer This HDMI Switch Box only supports 4K/60Hz and 4K/30Hz. This device cannot handle 120 Hz nor 240 Hz

  Answered 5 years ago by RocketfishCustomerSupport

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this work with a Samsung 40 in. UHD 4K TV?

Asked 8 years ago by PC.

• A:Answer Yes, it should work fine. I bought one for my Samsung 60" UHD 4K TV and it works perfectly.

  Answered 8 years ago by JeffVerified Purchase

  Helpful (4)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionCan all the input devices be powered on at the same time and have this still work properly, or do you have to turn the ones not being used off?

Asked 9 years ago by Fairlight.

• A:Answer yes, my input devices are a bluetooth DVD player, my Cable box, and my lap top and they are all turned on at same time. The remote (2 battery changes and it still isn't very good) or just pressing the associated button assigned to the device you want to use is all that is needed to switch from seeing my lap top or my dvd player or my cable TV service. One of the four inputs is on the front of the Rocketfish. I use that port for my lap top, the other three are on the back and I use the stationary inputs (cable box, dvd player) plugged into the back of the rocketfish. The lap top I plug in only when I want to so I use the front port for that - I don;t have to reach behind the unit to plug into the front port. The output port is in the rear too - so all those wires are behind.

  Answered 8 years ago by KMMKVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo you have to use Input 1 on the front of box? For my set up I would like to use only the inputs (2&3 laptop/desktop) on the rear of the box to visually look a little nicer on desk with all cords running in/out from the rear (hidden from sight).

Asked 2 years ago by kjm27434.

• A:Answer Hi kjm27434, It is optional, but you don’t have to. As long as you have the monitor of what you want to project is connected to Output. Renee, Rocketfish Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 2 years ago by RocketfishCustomerSupport

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it support Audio Return Channel? I want to run multiple HDMI devices into my Bose Soundbar 700. The Bose doesn't offer input switching. I'm hoping this will resolve that.

Asked 5 years ago by Edward.

• A:Answer No, this device doesn't support ARC.

  Answered 5 years ago by RocketfishCustomerSupport

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this allow me to use multiple cameras/camcorders for live streaming and be able to switch from one to another without issues?

Asked 5 years ago by Curious.

• A:Answer only if each camera is on a seperate input line with an hdmi input

  Answered 5 years ago by LARYVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI want to hook up my cable DVR box and my DVD player but I have only one HDMI port on my TV my question is with the 4 input and 1 out can I hook up my 2 devices with this splitter? .... Thanks

Asked 5 years ago by Rob.

• A:Answer Yes you can. You can hook up to four devices with one HDMI port using this.

  Answered 5 years ago by ChrisSVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)