Questions & Answers

Q: QuestionMy switcher box is connected to my tv & my gaming consoles are plugged into the box. How would I connect a game capture card to the switcher box to capture what's on the tv screen? That way, I don't have to keep plugging & unplugging each console. Thanks.

Asked 2 years ago by Tess.

Q: Questiondoes this unit replace xfinity cable box?

Asked 2 years ago by Anonymous.

• A:Answer No. This is just a switcher. You can plug in multiple devices that have HDMI output, then run them all into one HDMI input on your TV/projector and switch between them. (For instance, you can plug a Blu-ray player, a cable box and a gaming system into this box, then run it into an HDMI input on your TV and switch between your devices without changing HDMI inputs on the TV. It’s intended for TVs or projectors that don’t have many (or enough) HDMI ports for all your devices.

  Answered 2 years ago by RubyVerified Purchase

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Q: QuestionHow do I keep the input channel from randomly changing on its own? Whether inputs are on or off, the input switch randomly changes from #2 where my cable box is plugged into to #4 where the Wii is plugged. I have the Will box OFF.

Asked 3 years ago by CraigG.

• A:Answer You purchased a Best Buy Protection plan and return the unit

  Answered 2 years ago by FamilyManReviewsVerified Purchase

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Q: Questionlooking for a cable box to replace box from concast so I dont/ have to pay the rent fee

Asked 3 years ago by Anonymous.

• A:Answer Chromcast is a TV Box (build-in App). RF-G1501 is a HDMI switch. You can plug chromecast onto RF-G1501. But RF-G1501 can't replace Chromecast.

  Answered 3 years ago by RocketfishCustomerSupport

  
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Q: QuestionI have a 2016 Samsung 65 in curve tv it comes with a one connect box unfortunately I do not have the one connect box therefore Tv won’t work without it. Can I replace or use this device as a replacement?

Asked 3 years ago by Anonymous.

• A:Answer No. -- Entire different connecting with one-box also providing electricity.

  Answered 3 years ago by PingVerified Purchase

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Q: QuestionDoes this box work with Spectrum ( Charter) service?

Asked 3 years ago by TGomez.

• A:Answer RF-G1501 is a pure HDMI switch. It doesn't support wifi/ BT or uart to connect to other service. If the HDMI on spectrum is standard HDMI format, RF-G1501 can delivery the signal out.

  Answered 3 years ago by RocketfishCustomerSupport

  
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Q: QuestionWill this work with a ps3 and ps5?

Asked 3 years ago by ScottC.

• A:Answer I would assume so. Should work with any gaming system. It works with both of the latest X-Box series.

  Answered 3 years ago by RSR42Verified Purchase

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Q: QuestionMy TV has 4 HDMI ports. It is mounted in a way that's hard to get to them. Three are in use full time with my cable TV, sound bar and DVR player. Can I plug this device into the open port, sit it on my TV stand and use the new ports for nintendo, etc?

Asked 3 years ago by Toddy.

• A:Answer Yes

  Answered 3 years ago by RSR42Verified Purchase

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Q: QuestionWhy does my RF-G1501 change modes by it's self?

Asked 3 years ago by anonymous.

• A:Answer My Sony TV drives the change automatically. There's a setting on the TV that looks at compatible devices - what it ends up looking like on the TV is there's only 1 HDMI port, but then each compatible device will be called out: PS5 HDMI1; ROKU HDMI1; Fire stick HDMI1. If I change the setting in my TV menu, then I would have to use the switcher remote to pick the "right" HDMI port on the switcher (1,2,3 or 4)

  Answered 3 years ago by DMacVerified Purchase

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Q: Questionwhen I'm using the device it keeps switching between inputs 2 and 4. what is going on?

Asked 3 years ago by MovieDave.

• A:Answer it has an auto switch feature. it is probably having trouble figuring out which device you want to watch. you either need to manually control with the remote or turn off CEC control on your devices

  Answered 3 years ago by AntonHVerified Purchase

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Q: QuestionWill sound bar and TIVo 4K streamer work at same time consistently

Asked 3 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by SmoothVerified Purchase

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Q: QuestionCan this work with the Hisense 40 inch TV I bought recently? I tried hooking it up and it doesn’t seem to work.

Asked 3 years ago by Landwalk45.

• A:Answer It should work just fine

  Answered 3 years ago by PeterVerified Purchase

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Q: QuestionWill the remote work through the wood door of a cabinet?

Asked 3 years ago by Lishy.

• A:Answer No

  Answered 3 years ago by SmoothVerified Purchase

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Q: QuestionCan this do 4K at 120hz in HDR 10

Asked 3 years ago by MichaelTapOut89.

• A:Answer Hi There! Unfortunately no, This HDMI Switch Box only supports 4K/60Hz and 4K/30Hz. Rocket Fish Support Alvin http://www.rocketfishproducts.com/

  Answered 3 years ago by RocketfishCustomerSupport

  
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Q: QuestionMy dog ate my remote, is there an app to control it iPhone or android) until I can purchase another remote?

Asked 3 years ago by Shaun.

• A:Answer AnyMote and Unified Remote are two free apps for turning any Android or iOS smartphone or tablet into a universal remote. Get them both from the Google Play or Apple Store. Dina || Rocketfish Support || https://www.rocketfishproducts.com/

  Answered 3 years ago by RocketfishCustomerSupport

  
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Q: QuestionIs there a way to get a replacement remote if you lose the one it came with is there an alternative remote that will work with it or is it just junk now that the remote is lost?

Asked 3 years ago by Miles.

• A:Answer First it works fine without a remote. But if you most have one there’s a bunch on e-bay

  Answered 3 years ago by JayMVerified Purchase

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Q: QuestionI have a 3 port splitter connected (my son hooked up for me) now for my cable, and 2 different sets of cameras. I would like to attach my Blue Ray Player to my TV. So I assume I need a 4 port HDMI splitter. Will this one work good for my TV? Thanks

Asked 3 years ago by 47REDHAWK.

• A:Answer Hi there, Yes, this will work for your TV. Gem Rocketfish Products

  Answered 2 years ago by RocketfishCustomerSupport

  
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Q: QuestionWe only have 2 devices plugged into our rocketfish HDMI box and the input will spontaneously switch. Is there a way to fix that issue?

Asked 3 years ago by ARREDONDO19.

• A:Answer Some hdmi devices has an option to share power state, you turn on the device, the tv turns on automatically. This hub when it gets that signal just switch, so go on device and see if you can turn that off.

  Answered 3 years ago by JasockVerified Purchase

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Q: QuestionIs this 120hz?

Asked 4 years ago by Hutch.

• A:Answer Hello Hutch, This HDMI Switch Box only supports 4K/60Hz and 4K/30Hz. Rocketfish Support Louise www.rocketfishproducts.com/support

  Answered 4 years ago by RocketfishCustomerSupport

  
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