Questions & Answers

1-10 of 38 Questions
  • Question
    Have set up this sound bar, but the optical digital audio cord we can't get it to fit in the sound bar? Any helpers on that one?   (4 Answers)

    By optical April 10, 2017.

    Answers
    • Best 
      Answer

      Did you remove little white plastic off the bulb on each end of cord? It also is hard to push in and only goes in one way.

      By Eeg0868 April 11, 2017.

      • Verified Purchaser
  • Question
    What are the dimensions (length, width & height) of the sound bar and can I lay it on the TV stand instead of wall mounting it?   (5 Answers)

    By topgrandma May 23, 2017.

    Answers
    • Best 
      Answer

      35.8" X 2.8" X 2.1"

      By pops June 6, 2017.

    • Question
      If I connect my tv and sound bar with the HDMI cable will I be able to use my TV remote to control the volume on the sound bar so the I can use only one remote.   (4 Answers)

      By 80792 May 4, 2017.

      Answers
      • Best 
        Answer

        I have a Samsung TV, but sadly the TV's remote does not operate the Samsung sound bar. I also have a cable (Frontier) remote that DOES operate BOTH the TV and the sound bar. A small dialogue box does appear on the TV screen every time I adjust the volume with the cable remote, that tells you, "Your TV is set to use external speakers. Adjust the volume on the connected speakers directly ". The dialogue box disappears within 10 seconds. Small price to pay for the use of only one remote! I have mine connected with an optical cable, per recommendation from the Best Buy associate. He said it was the best option for optimal sound. It is a great sound bar. Much better than the TV speakers and much better than I expected!! Hope this helps!!

        By Cristina May 4, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Does the input screen dim or turn off after it's set? Or, does it stay on the whole time?   (5 Answers)

      By Josh May 20, 2017.

      Answers
      • Best 
        Answer

        The display turns off after a few seconds.

        By jacobshabazz May 20, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Is the grill aluminum or fabric?   (5 Answers)

      By jeffree July 30, 2017.

      Answers
    • Question
      I have connected the sound bar and tv with the HDMI cable. I am able to control the volume with the TV remote. I am wondering if there is a way that the sound bar can be automatically turned on at the same time as the TV.   (4 Answers)

      By Ship1 May 13, 2017.

      Answers
      • Best 
        Answer

        You can if your TV supports HDMI anynet. Check the TV manual on how to turn this feature on. If supported you can control on off and volume control using you TV remote control. The sound bar comes with this feature on as default but you have to turn it on from the tv side.

        By Balu May 23, 2017.

      • Question
        I matched up my Samsung tv with this sound bar using the optical cord. it sounds ok , is there anything I can do to make it louder? the volume is not what I expected not even at its max volume of 100. its supposed to be 320 watts more or less.   (5 Answers)

        By Cowboys August 31, 2017.

        Answers
        • Best 
          Answer

          I just purchased this to replace an old LG soundbar, since I just purchased a new Samsung TV. By far the LG was better, with this new one the subwoofer barely has any sound coming out of it and to even really hear it you have to put the volume on about 38-40. Really disappointed in the sound quality. Sounded good in the store probably not the same one they had connected so they could get rid of them. Very aggravated at this thing.

          By Jayne September 21, 2017.

        • Question
          I was told by a salesperson that the subwoofer had to be placed at most within 30 feet of the soundbar. Can the subwoofer be placed in an adjacent room, if it's within that distance?   (3 Answers)

          By Anonymous July 9, 2017.

          Answers
          • Best 
            Answer

            A sub-woofer is for very low producing sounds, not dialog, so with it in another room, you could lose the full effects of those lower, necessary effects of the program being viewed.

            By Buddye July 15, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Can I attach the sound bar to my TV Mount using a sound bar bracket?   (2 Answers)

          By burgerboy May 16, 2017.

          Answers
          • Best 
            Answer

            Yes ... we purchased a sound bar bracket and attached it to the TV bracket.

            By TVReviewer May 27, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Do you sell replacement remotes for this soundbar?   (1 Answer)

          By bbdc October 12, 2017.

          Answers
          • Answer

            Yes they do. Also my Samsung tv remove automatically controls it through tv.

            By Dwes October 13, 2017.

            • Verified Purchaser
            • My Best Buy® Member

        Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions