A:AnswerThanks so much for asking! I have this dryer listed as being compatible with the Samsung pedestal model WE402NW. However, we are not able to confirm compatibility with non-Samsung products. ^Jecca
A:AnswerWe appreciate you asking, Jules! According to our specifications, this dryer is compatible with the pedestal model WE402NW. You can find the model number of your pedestal on a label inside the drawer. ^Jecca
A:AnswerIt sure can, Jackie! Currently all Samsung electric dryers are able to be vented from either side using the side vent kit found here: https://bit.ly/3nQXGOv. ^Jecca
A:AnswerThanks so much for asking, Paula! Samsung pedestals are not designed to hold the weight of both the washer and the dryer stacked. Because of this, we do not recommend using a pedestal with stacked units. ^Jecca
A:AnswerHello CharlieDizzle, the width of the dryer is 27" W. The dryer requires 1 in. (25 mm) minimum clearance on the sides. You can view the product dimensions on our website Samsung.com under product specifications. We thank you for choosing Samsung. ^Lena
A:AnswerGreat question, Johnny! The stacking kits are specifically designed to stack a dryer on top of a washer. Because of this, it is likely that the stacking kit would not fit properly on top of a dryer. ^Jecca
A:AnswerThanks so much for asking, theonlyanji! To help combat paper waste, Samsung now provides all of our user manuals online in a downloadable form. Here is a direct link (https://bit.ly/30bQrqG) to the user manual for this model dryer. ^Jecca
A:AnswerHello NicoleH, this model dryer is not ventless. Samsung manufacture many different dryers with different features. I am including a link to our website Samsung.com where you can view our ventless dryers (https://www.samsung.com/ca/laundry/all-laundry/?dryers). We thank you for choosing Samsung for your laundry needs. ^Lena
A:AnswerHey Buddy! I'm sorry to hear you're having trouble with your brand new dryer. But I'm happy to help you get this resolved. It is important to note that not all the settings are available on every cycle. You can find a chart showing which settings can be used with which cycle on page 44 of the user manual (https://bit.ly/3jyKewn). ^Jecca
A:AnswerWe're so sorry to hear you're having these troubles, MCATX! It sounds like you're already in the process of getting this resolved through the store, but I would like to offer additional help as well. First, I have this link (https://bit.ly/2SCmMTL) that has some simple to follow steps that can resolve many heating problems with a dryer. You can also contact us directly at any time for further assistance. Just reference ticket number 1143356078, and reach out to us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerNo. In this day and age more and more appliances do not come with the power cord. So, the cord must be purchased separately. That is true for this particular dryer.
A:AnswerHi Bebe! The term "open box" can mean several different things including the product has been returned, or it was previously a display model. In general an open box item has been previously opened. ^Jecca