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  • QuestionWhat is the capacity of the dust bin in this Shark robot vacuum?

    • Answer The Shark robot vacuum has a bin capacity of 0.08 gallons.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I control the Shark robot vacuum with an app?

    • Answer Yes, this robot vacuum is compatible with a mobile app for convenient control.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of battery does the Shark robot vacuum use?

    • Answer This robot vacuum is powered by a Lithium-ion battery.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the Shark robot vacuum handle obstacles on the floor?

    • Answer The robot vacuum utilizes NeverStuck Technology to lift itself over obstacles and across thresholds to avoid getting stuck.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the Shark robot vacuum handle pet allergens?

    • Answer The NeverTouch Pro Base in this robot vacuum is designed to capture and trap 99.97% of pet allergens and dust, ensuring a cleaner and healthier home environment.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this Shark robot vacuum come with a warranty?

    • Answer Yes, the manufacturer offers a 1-year warranty for both parts and labor.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhen purchasing through BESTBUY do you still get the extended 3 year FACTORY warranty from SHARK?

    Asked by GaryP.

    • Answer Seeing as you don't have an answer yet and being as BestBuy would rather you pay them $200 for their two year warranty and that Shark is a 'Web-exclusive' warranty on their site, I would guess not. Be sure BestBuy wants to warranty your product for you especially at the same amount of cost that they 'promote as 'savings' off of normal price. Although that normal price is also what Shark is selling it for on their website. Good luck.

      Answered by Anonymous

  • QuestionDoes the pad on the bottom of the vacuum have to be changed when ready to mop?

    Asked by LadyLeo.

    • Answer Vacuum + Mop mode uses both dry and wet cleaning functionalities to give your home a deep clean. Your robot will first do a dry cleaning run, vacuuming all carpeted areas mapped in your home. The robot will return to the base, pick up its pad plate, and fill its reservoir. The robot will then start a wet clean. It will automatically lift the mopping pad while traveling over mapped and detected carpets, and mop hard floors. The base will automatically wash and dry the robot mopping pad after each mopping mission. If your robot returns to its base to refill its water reservoir during the mopping mission, the base will also complete a quick wash of the pad. We also recommended cleaning the mop pad in the washing machine every three months, or replacing it as needed.

      Answered by SharkNinja Product Expert

  • QuestionIt is good for a home with pets?

    Asked by Carolina.

    • Answer Yes it is very good! I have 5 cats, no more stress vacuuming and mopping up every day.

      Answered by Sena

  • QuestionWill it avoid dog poop?

    Asked by Anonymous.

    • Answer The Shark RV2820ZE does not have built-in AI object recognition to detect and avoid pet waste like dog poop. While it features advanced navigation and mapping through LiDAR and PowerDetect, it lacks the visual AI systems found in some other robot vacuums that are specifically trained to recognize and steer clear of pet accidents.

      Answered by SharkNinja Product Expert

  • QuestionIf I set it up upstairs, will it avoid falling down the stairs?

    Asked by Tucker.

    • Answer Yes, this Shark robot vacuum will avoid falling down the stairs. It uses built‑in drop/cliff sensors that detect edges and stop the robot from going over them.

      Answered by SharkNinja Product Expert

  • QuestionHow do you replace the mop on the shark robot vacuum

    Asked by Anonymous.

    • Answer Just flip the robot over, pull off the old Velcro‑attached pad, and press on a new one.

      Answered by SharkNinja Product Expert

  • Questioncan it add 2nd floor map? if not which bagless vac can do multiple floor levels?

    Asked by kay.

    • Answer It cannot do more than floor… it can’t climb steps.

      Answered by KatrinaB

  • QuestionCan the vacuum sense when it's on carpet so it doesn't mop?

    Asked by Robyn.

    • Answer When you set up the vaccine for its schedule you will tell it where carpet is and where hard floor is. It also has its own sensor to know where carpet and hardwood/etc is. You’ll set up your routine to tell it what days and times to vacuum and what days times to mop

      Answered by KatrinaB

  • QuestionHow do I install the hard mesh part for the water filter on the bottom of the base ?

    Asked by Anonymous.

    • Answer To install the hard mesh filter on the bottom of the Shark RV2820ZE base: Locate the filter slot near the bottom of the base. Align the mesh filter with the grooves or tabs. Press it in gently until it fits securely and sits flush.

      Answered by SharkNinja Product Expert

  • QuestionIs wifi required to use this?

    Asked by Dalton.

    • Answer Yea

      Answered by KatrinaB

  • QuestionHow much area (in Sq Ft) it can clean in one charge?

    Asked by Anonymous.

    • Answer Limpia la casa entera súper bien

      Answered by DanayC

  • QuestionWhy doesn't it empty all the dirt on the filter?4 weeks old.

    Asked by TJL.

    • Answer I had the same problem multiple times on this unit. Every time they replaced it, it still had the same problem. For replacement units later I bought a Roomba.

      Answered by NoahB

  • QuestionDoes it shampoo carpet

    Asked by Fathertime.

    • Answer No

      Answered by KatrinaB

  • QuestionI like the vacuum but it does say to dilute the liquid when you refill however doesn’t state how much to dilute. Anyone know?

    Asked by CesarD.

    • Answer Depends what cleaning solution you purchased. You have to read the back of the bottle you purchased.

      Answered by KatrinaB