Questions & Answers

Name: Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Brand: Shark
SKU: 12524643
Price: 269.99 USD
Availability: InStock
Rating: 4.7 (3581 reviews)

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Model:: NV501; |
SKU:: 12524643

User rating, 4.7 out of 5 stars with 3581 reviews.

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QuestionTha roller will not turn and I need to get the bottom off to clear the roller. I don't know how it comes apart I bought this used and I don't have user manual for it.
Asked 7 years ago by mary.
- Answer You don't Get it out or atleast i havent needed to there is two little slats that hold the hose in place you have to turn them with a coin and it opens better . make sure to uae scissors if you have hair on the roller and you can also pull any other debri if you see any.
  Answered 6 years ago by Captspaulding
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QuestionDoes this vacuum go under furniture
Asked 7 years ago by Jcppdx.
- Answer Yes it does but if you have furniture closer to the floor it can only reach until you tap the canister section.
  Answered 6 years ago by Captspaulding
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QuestionHow do you adjust for different carpet heights on the shark rotater lift away
Asked 7 years ago by Rolo.
- Answer Hello Rolo, We would like to inform you that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum does not have a height adjustment. With this being said, it has a bare floor setting (brushroll doesn't spin) and a carpet setting. It also has a suction release valve to lower suction to help with maneuverability. We hope this information helps. The Customer Support Team
  Answered 7 years ago by Shark Support Team
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QuestionBrushroll doesn't turn and indicator light doesn't come on. I already cleaned the brushroll and it does turn but I don't know how to check the belt. What do I do now.
Asked 7 years ago by Jackie.
- Answer There is a button to push to turn the brush roller on for carpets.
  Answered 7 years ago by Joanvanc
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QuestionMy hose is clogged from sucking up Ovaltine. How do I unclog this without having to take it to a service person?
Asked 7 years ago by Boney.
- Answer You just need a screw driver, this link helped me https://www.ifixit.com/Guide/Shark+Rotator+NV502+Suction+Hose+Replacement/72375
  Answered 7 years ago by Maritza
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QuestionHow do I raise to adjust to different carpet heights?
Asked 7 years ago by ANGEL.
- Answer Hello ANGEL, We would like you to know that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum does not have a height adjustment. This great vacuum allows you to use the vacuum with the brushroll turned on or off. The vacuum also has a suction release valve. If you find that the vacuum is hard to maneuver on a high pile carpet, you can open the suction release to help with the maneuverability. We hope this information helps. The Customer Support Team
  Answered 7 years ago by Shark Support Team
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QuestionBrush will not rotate. How to disassemble for cleaning?
Asked 7 years ago by Cleanerman.
- Answer I use a scissor and cut the hair away and pull it out. I don't find it too difficult.
  Answered 7 years ago by barbM
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QuestionDo attachment tools attach and connect to vacuum?
Asked 7 years ago by Knittingmomof4.
- Answer Hello Knittingmomof4, We would like you to know that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum includes the Premium Pet Power Brush, Wide Pet Upholstery Tool, Straight Suction Nozzle, Dusting Brush, and the 12" Crevice Tool. This great vacuum allows you to store the Dusting Brush and the 12" Crevice Tool on-board. We hope this information helps. The Customer Support Team
  Answered 7 years ago by Shark Support Team
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QuestionHow do you unclog the Shark vacuum?
Asked 7 years ago by Lboss.
- Answer Most of the vacuum has spots where you can pull apart the hose, tube and even full parts. They are not always noticeable. I used a thin broom handle once through the hose. It worked. Most of the time it's not that hard. Sometimes a large paper or sock will clog the upper tube. You just take it apart and pull out the sock etc...
  Answered 7 years ago by barbM
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QuestionHow much does it weigh?
Asked 7 years ago by Jackie.
- Answer It says 15.5 lbs. It is so much lighter than my old Hoover. I needed something lighter as I’m 68 years old and have arthritis in my right hand. It really picks up so much more than my Hoover did. Love it!
  Answered 7 years ago by Pearl
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QuestionIs this vacuum good with vacuuming bed bugs?
Asked 7 years ago by Billy.
- Answer The vacuum has great suction even for a high watt machine.
  Answered 7 years ago by Vacatron
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Questionbesides the filters, the bottom part that comes off, the piece that the round and flat filter go in, is that piece washable? this actually were the blow-ewer fins are .
Asked 7 years ago by Booger.
- Answer Yes, I pull them out and wash, dry, put back in! No issues ever!!
  Answered 7 years ago by Dmanders
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QuestionI bought the Shark NV501 from Best Buy. On the website it shows pictures of accessories, 2 being the canister caddy & multi-angle dusting brush. When I got it home these items were not in the box. I drove all the way back and they said they were optional.
Asked 7 years ago by BenFromIL.
- Answer Mine had what you mentioned plus the thin nozzle, dust brush, and furniture cleaning attachment, Sounds to me like those items failed to get put into your box. I would contact Shark.
  Answered 7 years ago by Rake
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QuestionDoes Shark have ant retractable cord vacuums? If so, which ones specifically?
Asked 7 years ago by Gramie.
- Answer Not the shark professional. That may be the only negative thing i have to say.
  Answered 7 years ago by Kathy
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QuestionThe cleaning pet tool wide based has fell apart Trying to figure out how to put it back together. I thought I had it right, but when I hooked it up to vacuum to try it out, the brushes are not turning, and the belt is on the gear shaft.
Asked 7 years ago by Robert.
- Answer Hello Robert, We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are avilable Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
  Answered 7 years ago by Shark Support Team
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QuestionDoes this product contain lead?
Asked 7 years ago by Anonymous.
- Answer Hello, We definitely understand your concerns. We would like you to know that we are required by law in the state of California to include the California Prop 65 Warning. We include the warning in abundance of caution and to comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning and since it is not feasible to test for every single chemical, we're including the label with our products. Please rest assured that all SharkNinja products are in compliance with all applicable laws and regulations. We hope this information helps. The Customer Support Team
  Answered 7 years ago by Shark Support Team
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QuestionIs the shark navigator lift away NV501 dual motor
Asked 7 years ago by Ellen.
- Answer No it is not.
  Answered 4 years ago by Vacuum
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QuestionAre you supposed to replace the filter under the canister as well as the small flat round one underneath or do you rinse them with warm water and wait for them to dry???
Asked 7 years ago by Nisi.
- Answer Manual says you can rinse them but mine needs replaced as I cannot get the fine particulates out, appears clogged.
  Answered 7 years ago by KYGuy
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QuestionWhere can I purchase the different filters for my Shark Professional?
Asked 7 years ago by Buckeye.
- Answer Check manual and get the model for the filter then order them online. A quick google search for the filter number will get you some options. Best Buy doesn’t sell them in store:
  Answered 7 years ago by KYGuy
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Questioncan you shut off the brush?
Asked 7 years ago by turtle.
- Answer Yes, there is a button that allows you to turn off the brush.
  Answered 7 years ago by Pancua
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Showing 61-80 of 133 questions

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Questions & Answers

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Q: QuestionTha roller will not turn and I need to get the bottom off to clear the roller. I don't know how it comes apart I bought this used and I don't have user manual for it.

Q: QuestionDoes this vacuum go under furniture

Q: QuestionHow do you adjust for different carpet heights on the shark rotater lift away

Q: QuestionBrushroll doesn't turn and indicator light doesn't come on. I already cleaned the brushroll and it does turn but I don't know how to check the belt. What do I do now.

Q: QuestionMy hose is clogged from sucking up Ovaltine. How do I unclog this without having to take it to a service person?

Q: QuestionHow do I raise to adjust to different carpet heights?

Q: QuestionBrush will not rotate. How to disassemble for cleaning?

Q: QuestionDo attachment tools attach and connect to vacuum?

Q: QuestionHow do you unclog the Shark vacuum?

Q: QuestionHow much does it weigh?

Q: QuestionIs this vacuum good with vacuuming bed bugs?

Q: Questionbesides the filters, the bottom part that comes off, the piece that the round and flat filter go in, is that piece washable? this actually were the blow-ewer fins are .

Q: QuestionI bought the Shark NV501 from Best Buy. On the website it shows pictures of accessories, 2 being the canister caddy & multi-angle dusting brush. When I got it home these items were not in the box. I drove all the way back and they said they were optional.

Q: QuestionDoes Shark have ant retractable cord vacuums? If so, which ones specifically?

Q: QuestionThe cleaning pet tool wide based has fell apart Trying to figure out how to put it back together. I thought I had it right, but when I hooked it up to vacuum to try it out, the brushes are not turning, and the belt is on the gear shaft.

Q: QuestionDoes this product contain lead?

Q: QuestionIs the shark navigator lift away NV501 dual motor

Q: QuestionAre you supposed to replace the filter under the canister as well as the small flat round one underneath or do you rinse them with warm water and wait for them to dry???

Q: QuestionWhere can I purchase the different filters for my Shark Professional?

Q: Questioncan you shut off the brush?

Most-viewed items

QuestionTha roller will not turn and I need to get the bottom off to clear the roller. I don't know how it comes apart I bought this used and I don't have user manual for it.

QuestionDoes this vacuum go under furniture

QuestionHow do you adjust for different carpet heights on the shark rotater lift away

QuestionBrushroll doesn't turn and indicator light doesn't come on. I already cleaned the brushroll and it does turn but I don't know how to check the belt. What do I do now.

QuestionMy hose is clogged from sucking up Ovaltine. How do I unclog this without having to take it to a service person?

QuestionHow do I raise to adjust to different carpet heights?

QuestionBrush will not rotate. How to disassemble for cleaning?

QuestionDo attachment tools attach and connect to vacuum?

QuestionHow do you unclog the Shark vacuum?

QuestionHow much does it weigh?

QuestionIs this vacuum good with vacuuming bed bugs?

Questionbesides the filters, the bottom part that comes off, the piece that the round and flat filter go in, is that piece washable? this actually were the blow-ewer fins are .

QuestionI bought the Shark NV501 from Best Buy. On the website it shows pictures of accessories, 2 being the canister caddy & multi-angle dusting brush. When I got it home these items were not in the box. I drove all the way back and they said they were optional.

QuestionDoes Shark have ant retractable cord vacuums? If so, which ones specifically?

QuestionThe cleaning pet tool wide based has fell apart Trying to figure out how to put it back together. I thought I had it right, but when I hooked it up to vacuum to try it out, the brushes are not turning, and the belt is on the gear shaft.

QuestionDoes this product contain lead?

QuestionIs the shark navigator lift away NV501 dual motor

QuestionAre you supposed to replace the filter under the canister as well as the small flat round one underneath or do you rinse them with warm water and wait for them to dry???

QuestionWhere can I purchase the different filters for my Shark Professional?

Questioncan you shut off the brush?