Questions & Answers

Q: Questioncan you install home version of microsoft 2010 office?can you install home version of Microsoft office on my laptop and if so what is the cost? I will bring it to the store.

Asked 9 years ago by Anonymous.

Q: Questioncan they install windows 10 on my 8.1 computer and how much does it cost?

Asked 9 years ago by GG.

Q: Questiondiffering opinions from geek squad "professionals"12/6/2015 I bought a Lenovo laptop sku #4577800 on Nov, 30/15. From the first day I brought it home there were wifi connection issues. The only way to get a decent reception is to attach the Ethernet cable. I thought this was an issue with Windstream, and they could not find the issue, and informed me that it's probably a Windows 10 issue. After 3+ hours on the phone with Windstream they had me try moving the modem, replacing the modem, rebooting the modem, and none of those “fixes” worked. I was using the Lenovo in the living room approximately 5 feet away from my roommates’ older Toshiba laptop with windows 8.1 or earlier. His laptop had no connectivity issues while my brand new Lenovo wouldn’t even stay connected to the wifi. This was after spending all that time, 3 + hours with Windstream. I contacted Geek Squad at approximately 10 this morning (12/6/15), and at 1:30 the technician said that I would have to take it to a Best Buy Store to have Windows 10 removed, and Windows 8.1 installed. This was after performing windows updates, driver updates, and I’m not sure what else. I also asked the “technical support” guy if a wifi range extender would help solve my problem. He explained to me what it does, how it connects, etc.., but I needed to know why when I look online, some of these devices cost $25 others over $200. He informed me that he wasn’t that “tech savy” and couldn’t answer my question……are you kidding me?!??!?! This guy has remote access to my computer, is making changes to the system, and he said he’s not “tech savy” !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I took the Lenovo to the Gainesville Georgia location, and the geek squad technician said doing that probably would not help, but they are going to try that anyway (uninstalling windows 10, and re-installing windows 8.1, that is). He then asked me why I just didn’t go back home, grab the box and external cd drive, and make an exchange for another laptop. (the Gainesville store is 32 miles from my house, one way!!!) They also informed me that it would take a day, maybe two to perform this (they weren’t really sure) The technician wasn’t wearing a name tag, so I did not get his name, but the Service Order number is 01071-285971193 / Confirmation number GCS82580. Before turning over the laptop to him, he asked me to try and see if the internet would work any better at the store. I explained to him that I exchanged a different laptop approximately 2 weeks earlier, I wanted to test the laptop at that time, but The customer service representative told me that the wifi service was lousy, and not worth hooking up to. (same Gainesville Georgia store) I also explained to him that I have spent over 3 hrs with a “certified” geek squad technician, who wasted my time, and I really wanted to go home. I also said what good is it going to do to hook up the wifi at the store if I’m not going to use the laptop at the store, I want to use it at home!!!!!! He also informed me that it was going to be $90 to back up the files, even after I paid $150 for a year of geek squad protection. I told him that was never disclosed to me at any time during the last 5 exchanges and purchases I made in the last month. I only had my resume’ and cover letter on the laptop and I had transferred those to another computer, so that wasn’t a big issue, it’s just the fact that no one at Best Buy told me about the extra fee for backing up files. Plus, I had the laptop for less than a week, I haven’t had a chance to have that many files on the computer. I previously mentioned previous exchanges and purchases. Since Oct. 25th, I have exchanged / purchased 5 different laptops at Best Buy, all of these $700 or more. That’s insane!!!!!!!!!!! I first bought a “CERTIFIED GEEK SQUAD” refurbished laptop, an HP Envy. In less than a week the power cord kept falling out of the socket, and two of the corners were starting to delaminate, so I exchanged it for a new HP Envy laptop. This one performed flawlessly for just over two weeks, then a graphics driver error message, then the graphics card failed. When the laptop came out of standby, all I would get on the screen were lines. I took it to the Gainesville Store, dealt with the same geek squad rep. I dealt with today, and told me it was the graphics card, and it would take 3 weeks to ship out, repair, and return the laptop. I told him that wasn’t acceptable, and I wanted an exchange, he sighed, said he had to get manager approval. I showed him the receipt and showed him where I could exchange the laptop with NO HASSLES!!!!!!!!!!! Up until Jan.15th. I exchanged the laptop for the same model, and in less than 24 hours, the same thing happened to the next HP, driver error messages, and failed graphics card . I took it back the next day, and exchanged the HP for a Dell. The exchange was the same price, but the Dell didn’t have a numeric key pad, had terrible graphics, was quite slow, and got quite warm on the bottom in less than 10 minutes. In less than a week, the “P” key started sticking, and after several reboots, would not stop sticking. Another trip to Best Buy. I bought this Lenovo, and as I mentioned earlier , from day one, I have had wifi issues. What this boils down to, I’m happy with the return / exchange policy at Best Buy, but I am N O T H A P P Y A T A L L, with the quality of laptops being sold. I am still using a 3+ year old Toshiba that I paid $250 for. It has been dropped, had beverages spilled on it, and the thing still works. It is quite frustrating to have 5 separate $700 + laptops to have issues in less than a month!!!!!! As I mentioned earlier, the closest store is over 30 miles one way. Can a manager of some sort please explain to me why buying a good laptop is so inconvenient?

Asked 10 years ago by Maxwell.

• A:Answer k

  Answered 5 years ago by Aneesh

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Q: QuestionWhat’s the point in having a Geek Squad Q&A service if nobody answers?What’s the point in having a Geek Squad Q&A service if nobody answers?

Asked 10 years ago by Anonymous.

Q: QuestionCan the Geek Squad pre-install Windows 7 in MacBook Pro that I need to buy?

Asked 10 years ago by Henning.

Q: QuestionAfter 1 year with windows 10My Asus ROG that I purchased in 2014 came with windows 8. After I upgraded to windows 10, I missed out on the 30 day window to change back. So after my year is up with windows 10 subscription, and I don't want it, am I stuck without an OS unless I purchase one?

Asked 10 years ago by rudog311.

Q: QuestionMacbook Book Pro at 10.5.8My Macbook Pro is OS X 10.5.8, Obviously I need to upgrade, whats the best way to go about it? Do I need Snow Leopord and Mountain Lion? or can I just get mountain Lion? Thanks

Asked 10 years ago by Anonymous.

Q: QuestionDo you offer troubleshooting services for elderly people having trouble with email setup and problems?

Asked 1 year ago by Bobby.

• A:Answer No

  Answered 11 months ago by Anonymous

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Q: QuestionI have a PC that I cannot get connected to internet. I have tried three different routers, connected with and without ethernet. It was working, then suddenly stopped. I've tried self diagnosis, no luck.s

Asked 3 years ago by Sandra.

• A:Answer I had a similar problem and had to call in the "Geek Squad".

  Answered 3 years ago by tomcat

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Q: QuestionMy Mac needs a software update. It is still running on OS X Yosemite. I can't figure out how to update to a newer version without losing everything that I have stored/saved on my computer. Is this something I can get help with remotely?

Asked 3 years ago by ateach2.

• A:Answer ask the Geek Squad

  Answered 3 years ago by PrinterSetupVerified Purchase

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Q: QuestionIs the design and set up of a website included in my support agreement?

Asked 5 years ago by jerry.

• A:Answer Thanks for your question, Jerry! At this time, none of our memberships or plans cover the design or setup of a website.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHow to delete Webroot software from my MAC?

Asked 5 years ago by Anonymous.

• A:Answer Thanks for your question! You should be able to uninstall Webroot directly from the Webroot application. We can also assist remotely or over the phone. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI want to buy a laptop for about $600 but I don't know which what laptop to get. I need a laptop for making Stop motion animation. I don't know what laptop to get that is in the $600 range and can do the video editing I want thst is $600 dollars or lower

Asked 6 years ago by Rick.

• A:Answer Hi there! Getting a new laptop can be exciting, and one of our computing experts should be happy to help you find the best solution for you and your needs. For further support with this, simply visit your local Best Buy store, and head to the computers department to connect with an expert! ^Jenni

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionIf I get a Geek Squad membership, do I need to pay for Windows 10 software itself ? (I understand the installation from windows 7 on my old laptop is free with membership, but is there another charge for the Windows 10 software itself?)

Asked 6 years ago by Tony.

• A:Answer That will depend on if your Windows 7 license is also good for Windows 10 at this juncture. If you previously updated, it should be. If you haven't, you'll need to pay for a new Windows 10 license.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionBought a new laptop with Windows 10. I had the geek squad transfer everything Had to buy Microsoft Office Home and Business 2016 to get into my e-mail. Gone now . Can I reinstall my $234 piece of cardboard?

Asked 6 years ago by heidi.

• A:Answer If you’re saying you’ve lost access to your Microsoft Office Home and Business programs, these should still be linked to your email address, and you may be able to regain access through Microsoft. If Microsoft is unable to locate or verify your purchase, feel free to schedule an appointment with your local Geek Squad to discuss your options, which you can do here: www.geeksquad.com/schedule.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionCan the Geek Squad install Windows over Linux as a dual boot?

Asked 10 years ago by Anonymous.

• A:Answer No. Geek Squad is not allowed to install Linux.

  Answered 4 years ago by Geek

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Q: QuestionHow much is the general charge for installing/updating memory (instore) on a laptopMy son has an HP touchscreen laptop (not sure of model) with 4GB RAM and 500GB who would like to upgrade the RAM to 8GB. Providing no glitches, approx. how much would this cost?

Asked 10 years ago by Dad.

• A:Answer Not worth it. If he wants to move up to a power gaming machine go to a new computer. It's a lot more complicated than just the memory expansion. Keep dreaming.

  Answered 8 years ago by speechy2k

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Q: QuestionI purchased an iPad Pro from BestBuy with the Microsoft Office. I got the email, followed the link and downloaded the file Microstof_Office_16.35.20030802_Intaller.pkg (1.57 GB) Then what? I try to start the installer App and nothing happens.

Asked 5 years ago by Benoit.

• A:Answer Hi there! Thanks for you great question. With an iPad Pro, Microsoft Office is downloaded a little different than a Windows computer. You can download the apps individually from the App Store (Word, Excel, Powerpoint, etc) as well as the Microsoft Office app which can help you download all of them. If you need further assistance, please reach out to us at (800) GEEK-SQUAD or (800) 433-5778. We'd be more than happy to help you out.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHOW TO PUT GEEK REMOTE ACCESS CODE WINDOW ON MY ICON PAGE?

Asked 9 years ago by TONY.

• A:Answer PawPaw

  Answered 5 years ago by Chaseus

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