A:AnswerThanks for reaching out, Aerin! We would be happy to look into this issue for you and provide support. To get started, please call us at (800) GEEK-SQUAD or (800) 433-577 or visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thank you for reaching out about this! It can vary slightly depending on the full process. I'd recommend connecting with your local Best Buy's Geek Squad when you're ready to go over what needs to be done. At that point, we'd be happy to get you a definitive answer. You can find information about your local store at www.bestbuy.com/storelocator.