Questions & Answers

Q: QuestionThe red light on the charging station comes on as it should, then it turns green. Within about 15 minutes of use the headphones stop working and the green light goes out. I've only had these for 7 months. Do I need a new battery already?

Asked 7 years ago by Battery.

• A:Answer I went to Amazon and looked at reviews. I hadn't realized that I could use regular batteries. I've switch them out, and it's fine. I will purchase rechargables and ditch the Sony charging stand. Thanks!

  Answered 7 years ago by Resolved

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Q: QuestionIf I am listening to TV through these headphones is the sound still transmitting from the TV for others to hear?

Asked 6 years ago by Rick.

• A:Answer Most likely yes. It will depend on where you are receiving your sound input for your headphones. In my case, I connected to my cable box. So the tv sound control continues thru the tv. I can mute the tv sound and still have sound thru my headphones.

  Answered 6 years ago by JoeDVerified Purchase

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Q: QuestionOur Sony MDR-RF995RK has been charging for hours and the red light is still on. How long does the initial charge usually take?

Asked 7 years ago by Carol.

• A:Answer Hi, Carol, This headset requires seven to nine hours to fully charge. Every time the headphones are removed and placed back on the transmitter, the red LED will light up for another seven to nine hours cycle. Check here for more information: https://us.en.kb.sony.com/app/answers/detail/a_id/76405/ Regards, Vincent

  Answered 7 years ago by SonyListens

  
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Q: QuestionCan I just connect these to the audio out jack on my tv or do I need additional equipment?

Asked 6 years ago by Connie.

• A:Answer You just plug in the headphone line to headphone in back or side of tv and no extra equipment needed

  Answered 6 years ago by TxmomVerified Purchase

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Q: QuestionCan I but replacement earpiece cushions?

Asked 6 years ago by Bubby.

• A:Answer Hi Bubby, Yes, the earpads are replaceable and can be purchased at your nearest Sony dealer. You may check on this link for more information (replacing the earpads): https://docs.sony.com/release//Manual_4691893111.pdf ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionI have this wireless head phones but cannot hook it up to the LG T.V. the audio in at the T.V. is a little bigger than the cable from the headset stand . Is this the correct head set for the T.V.?

Asked 7 years ago by Anonymous.

• A:Answer I have a LG TV TOO. THERE IS A SPECIFIC BACK ON THE LEFT SIDE ( LOOKING AT TV). If you need to mute TV sound, need a different cable that has the red/white rac jacks. Plug in rear of cable box to work.

  Answered 7 years ago by schucky04Verified Purchase

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Q: QuestionAre these headphones bluetooth compatible?

Asked 6 years ago by DG1988.

• A:Answer No, these headphones are not Bluetooth compatible. They are RF only.

  Answered 6 years ago by MikeWVerified Purchase

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Q: QuestionCan these be used on an airplane without base or do they have to have base to work?

Asked 7 years ago by Kappy.

• A:Answer Hi Kappy, You'll need to use the base or transmitter for it to work. You may check on this link for more information: https://docs.sony.com/release//Manual_4691893111.pdf ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionShould I keep the headphones off the stand until I need to recharge them, not after every use? The RED is on for 10 hours every time I use the stand. Even if I only use the headphones for 30 minutes.

Asked 6 years ago by sandrazena.

• A:Answer Hi sandrazena, Yes, you can keep it off the dock until you need to recharge them. Once you place the headphones on the dock/transmitter, it will automatically charge the headphones. Thanks! ^Ron

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan anyone tell me the length of the 2 cords that come with the unit - both the one that plugs into the TV, and one that plugs into the electrical outlet. My TV is in a cabinet, and I need to know if I have room to stand the unit nearby. Thanks,

Asked 6 years ago by sandy.

• A:Answer Hi sandy, Stereo mini cable (stereo mini plug), 1.5 m (39 3/8 in) (1). For reference, please check the manual:https://docs.sony.com/release//Manual_4691893111.pdf -Erin

  Answered 6 years ago by SonyListens

  
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Q: QuestionTrying the question again: We have a new Sony TV Model: XBR43X800E I do not want sound to come from the TV speakers (into the room) when I use the headphones - I want sound only from the headphones. Will this work? Thanks

Asked 6 years ago by sandrazena.

• A:Answer Hi sandrazena, Yes, that's possible. You just have to adjust the sound settings of the TV. Thanks! ^Ron

  Answered 6 years ago by SonyListens

  
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Q: QuestionHow do i change batteries?

Asked 6 years ago by Anonymous.

• A:Answer Hi there! This headphone uses a built-in rechargeable battery. If it needs replacement, you can take it to your nearest Sony dealer or service center. Regards, -Mark

  Answered 6 years ago by SonyListens

  
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Q: QuestionProduct worked great for a few months. Now all I get is a high pitched whine from left side. It tracks well with the volume control. Changing to disposable batteries had no effect. Switching channels on transmitter had no effect.

Asked 6 years ago by Rusty.

• A:Answer Hi Rusty, We're sorry to hear that your having sound issues with the headphones. Kindly refer to this link for troubleshooting steps to further isolate the issue: https://www.sony.com/electronics/support/articles/00022013 ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionHi, I recently got these headphones. Right Ear sound is perfect whereas left ear sound is very dull and low. Does that mean My Headphone is defective?. Or is it supposed to be that way!

Asked 7 years ago by Hamza.

• A:Answer Probably or you have a hearing problem in your left ear. Another possibility is a bad connection from your TV or maybe a bad TV.

  Answered 7 years ago by nickVerified Purchase

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Q: Questionthese headphones do not work anymore what do i replace them with that works with this charging stand.

Asked 2 years ago by hdns4521.

Q: QuestionI just bought a pair of Sony mdr-rf995rk headphones. They worked well on the first day but on the second day the sound keeps skipping in and out every couple of seconds. I am in the same room as the receiver and the headphones have charged.

Asked 3 years ago by Samuel.

Q: QuestionMy Sony TMR-RF995R is several years old (bought at Best Buy) & all of a sudden it quit working. I have no sound. Green light is on head set & stand. I’ve tried everything I can think of.

Asked 4 years ago by Jud.

Q: QuestionHow do we get new rechargeable batteries? We have a protection on Sony earphones. We cannot charge them for more than a few hours.

Asked 4 years ago by Joleblon.

Q: QuestionThe charger/ base doesn't show a green light when plugged in, it has a red light when headphones are on the unit. No transmission of sound...

Asked 4 years ago by MM.

Q: QuestionCan Sony MDR-RF995R head phones be charged by MDR- RF985R stand?

Asked 5 years ago by CTFrye.