“Why is Webroot Chat so rude and unhelpful. Tried to get help with duplicate subscription. Chat guy proceeded to put Best Buy down for giving me a free subscription when I purchased a Laptop from them. The 1st subscription was only a week old.”
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Some reps are rude and maybe had a bad day
Sorry, there was a problem. Please try again later.WebRoot Support has always been helpful and courteous with me when I've had to contact them. I also got mine free via Best Buy laptop purchase.
Sorry, there was a problem. Please try again later.So hard to install , not a friendly software
Sorry, there was a problem. Please try again later.While the company tries its best to hire the best possible and most sensitive to the needs of the customer, there is still no guarantee that there will always be the perfect response to every question. However, there is no excuse for any worker employed by this company to be rude to a customer. Whether or not the response offered is helpful or not is probably best left to the customer to decide, but any employee worth his/her salt should try his/her best to be as helpful as possible to every customer.
Sorry, there was a problem. Please try again later.Honestly, y'all may have had some dialect issues. I automatically assume that all customer support is bad and it helps prevent being disappointed.
Sorry, there was a problem. Please try again later.I have never use their chat. Didn't even know they had it. But then I've had no reason to use it because I haven't gotten any viruses or had any problems. Less problems than with my McAfee.
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