Customer Ratings & Reviews

The Agent (Tyler) was very helpful with helping me understand the process for my laptop getting fixed

Excellent service I highly recommend! Geek sqaud got your back when you need it the most!

I havent had to use this service yet, and I honestly hope that I will never have to but it is always a great idea to cover your purchases. We are in the process of creating a gaming room and the ability to have all of our purchases covered will make me want to come back here again and again for everything we need.

Best laptops ever ❤️. My Daughter loves the touch screen!

After about a year and a half the laptop would not turn on unless plug directly to a charger. Also windows would not open properly and I would have to try to troubleshoot multiple times, and once I tried to hard reset it’s been loading for months now definetly get protection on any purchase

Really good computer with fast processor and quality screen loads any game and program.

Being as my fiancé did not purchase this the first time We got the computer and I realized that too late; I know the benefits, and will always keep geek squad accident protection for my products. It’s benefits are so worthwhile.

Always have to have geek squad protection! Dont stress over accidents geek squad got your back!

Bestbuy warranties are so cheap and very easy to claim. Lifesavers.

My fiance and I went to get a new laptop. I need to connect my device with a stenograph machine and therefore had very specific specs I was looking for. We weren't assisted by anyone in helping pick out a laptop. I had already narrowed it down and once we decided we asked Francisco in the computer's department if they could unlock the cage to get our laptop out. The one we wanted was only available as an open item but decided to get it anyway. Francisco was telling us about the protection plan options. The way it was explained to us was, Option 1 covers accidental damage but nothing internal. Option 2 covers everything internal but nothing externals such as drops. That is pretty much how it was explained. He told us the 2nd option had tech support 24/7. I inquired about the accident damage protection plan and asked if that covered normal wear and tear and defects to the laptop and was told no. I found this strange as both my fiance and I past BBY employees. I asked when that changed and was given a vague reply about how it was like that. We ended up going for the plan that covered the internal damages with the tech support. Once I got home I started researching the plans because something didn't sit right with me in how the plans were presented. I started reading the terms and conditions and discovered the plan we were sold was a yearly membership feel. We never once were told it was a yearly $200 membership fee. Needless to say, I wasn't thrilled that something that important hadn't been disclosed. I also read up in the ADH plan and it covers exactly what I believed it did. My fiance and I had to return to the store to cancel the other plan and purchase the ADH plan instead. We were told we'd have to call the 1-888 number to cancel the plan. Such an inconvenience considering we would've purchases the correct plan had we been given the correct information. We called the 1-888 number and after a bunch of prompts were able to bypass and connect to a real person. We let him know exactly what we needed to do and he said, "it'll be just a few minutes" and put us on hold. 40ish minutes later we are still on hold and then get the call disconnected. No call back from anyone, no email confirming the plan had been cancelled and refunded, nothing. So now we have to yet again call and try again. The system in store should allow for cancellation of plans within the 14 day period. This is such a hassle. I was a supervisor at BBY for years. The fact that there was an employee giving incorrect and misleading information to a customer about the service plans is disappointing to say the least. I expect better interactions and better communication from the employees at BBY, that's why I shop there. Considering the employee was making a sale without having to do anything on their part since I knew what I wanted, should have made it so that at the very least they should've sold the hell out of the protection plan. Now we are stuck having to fix a mistake that could've been avoided.

I have not yet had to use this, but it does give me peace of mind for my laptop! My last one got stolen and I just wanna be careful!

I feel confident with purchasing this protection plan

Never used because I didn’t know how it worked called several times to get help with no reply.

Buy this. Use this. You will never regret it. I never have.

So glad i got this. I mean why would you not get the warranty.

I’m writing this after a year of my repair. (At the time I was a month away from moving out of state.) I went to bestbuy geek squad to get my laptop battery fixed. It took them about 2 or 3 weeks to get it repaired. After I went back to pick it up, my charger was different and wasn’t the one that came with the laptop(which is Dell). I asked what happened to it and they didn’t know. So they gave another one which was from HP and not dell. At the time, I also notice that the right side of the pc near the track pad was a little bent. As if something was swollen or wouldn’t fit. Ever since that I’ve had many performance and battery problems. I CANT EVEM USE IT WITHOUT A POWER CABLE BECAUSE IT WONT RECOGNIZE THE BATTERY. I’m gonna try to get support again. I don’t think this is supposed to happen.

Safety matters, with Geek Squad I feel more comfortable.

The agents were not clear in what the “warranty” covered before purchasing. I’ve had the laptop I purchased with this warranty for only a year and have already experienced screen black outs, having my files deleted, and a variety of glitches that have gone unaddressed. When attempting to bring it in I was told if it was a software issue it is likely that I caused it and would have to pay an additional $200 just to have it looked at with no guarantee it would be fixed. Mind you I am doctoral student at the moment and have used this laptop for nothing but school purposes. Disappointed in the lack of assistance in figuring out the problem and fixing it as this has been an expensive purchase.

Excellent fast and knowledgeable. They were professional and informative.

my new laptop had trouble, so I brought it in to Geek Squad - and was told that my warranty did not cover buying a faulty product. But they could look at it, which would cost at least $250 (after I already paid over $300 for this warranty. They said since it was still new and under warranty, to return it, which I did. Hopefully that will also refund this useless warranty.