Customer Ratings & Reviews

I got this policy on my previous phone. I had my previous phone for about a year when it slipped out of my hand and hit a cement floor on one of the corners and cracked the screen making the phone inoperable. Best Buy had no phone to replace it so I got a credit for the full value of the phone as a final settlement. However, I was charged an $84.00 co-pay to start the replacement process on a separate credit card which I have yet to receive credit for since my phone was not replaced with a duplicate phone. I was told by Best Buy I may have to wait up to two billing cycles of my credit card statement to see my refund. If I don't see it then I have to call Best Buy to find out why.

Most cell phones will not immediately show a problem, so I strongly recommend this plan. Since I purchased a phone for my mom, being that she is disabled and elderly, anything can happen. Protection also will cut the cost of repair for human related issues like, cracked screen, etc.. If you purchased a item for a gift, make sure it's protected, saves you from buying the same thing again.

I came to the store with a malfunctioning phone. Staff directed me to Geek squad where I received excellent service from a knowledge person. Instead of waiting for my phone replacement to be delivered to me I was able to get a new model in store. Extremely happy with Geek Squad service will continue to use it for all my best buy purchase

I bought the geek squad because I was purchasing several large items at once and I thought it was a good deal. I will buy this every year from now on. Very happy with their installations and knowledge on everything I have needed them for.

This phone is really amazing it runs very fast I will definitely say it is the best smartphone of the moment. It also has a very good camera and the screen is sooo bright and clear I can really talk about it all day. They also include the AKG earphone (very expensive) in the box. Bestbuy shipped the phone very fast.

After a few years of experience and several mobile devices, I have com e to the conclusion that getting the protection plan for mobile devices is a great choice. I have used it on almost every one of my mobile devices, and it has paid for itself every time. I cna't recommend it enough for any mobile device.

Because I don't trust myself much with electronics, I always buy the Geek Squad coverage. Obviously, a cell phone NEEDS protection in case of anything accidental. Great price for the coverage and I trust Best Buy because of my past experience using warranties with them.

Peace of mind is price less. When you buy something expensive and specially if you carry that product with you, there is always a chance of accidental damage. Why not protect it with accidental damage warranty?

I bought this protection plan for Moto G4. After almost 1 year the phone started behaving strange. I went to Geek Squad and they asked me to send it through email to get exchange. But they did not have same phone so they gave me full credit back around $250

Anything important or expensive I need to buy, I do it at Best Buy so I can get the warranty with them. They've always taken care of me with many products over the years and I expect if there's any issues with my new phone they'll take care of me again.

My friends have told me about their protection plans from other stores, Best Buys plan is by far the best. Also, when my son's phone suddenly died, they looked up and saw the phone was still under warranty so used that before going into the protection plan!

Always purchase the insurance. You never know what will happen to your items. We bought insurance for a video game which I didn't know they had but is great with 3 boys in the house.

I usually go for the extended warranty on most of my phone because I will drop them on a daily base... It has saved me from having to buy a new phone every time .

They provide excellent support for the purchased years. It is been helpful in case of running into issues , they are very polite and helpful

I was undecided if I should get the protection or not, my husband convinced me to. I dropped my phone and the speaker stoped working, they fixed at no cost and they offered to give me a phone while mine was being fixed!!

I always get this plan on anything expensive or delicate. I've broken a couple of things through rough use (not abuse), and it was covered completely, no questions asked. Not one of those plans filled with loopholes you see elsewhere.

Purchasing the product replacement is well worth the cost, in my opinion. A previous purchase was replaced without question when the product failed

I always get protection for the first year on my more expensive products. I've only ever needed their help once, but it was a goof=d experience.

Provides piece of mind. Always helpful, and have never been disappointed. Recommend the service.

Be secure and take this accidental protection with this phone... so, you are safe if something happens with the phone. You never know!? And I trust Best Buy gives you a good service. Thank you Geek Squad.