Customer Ratings & Reviews

Bought this plan to protect my $150 investment in a gaming headset. After 3 months, probably had volume to high and blew the right speaker. Went to local store, they pulled it up in the system. Told me they were currently out of this item in store, but offered to ship to my home in two days. It took three, but i knew this from the easy tracking information provided.

I've purchased a number of these plans on my consoles, controller and headsets and I've had to use them more than once. I have never had an issue and have absolutely no problem paying the additional money for peace of mind!!! When electronics are concerned these are a must believe me especially if you have kids or pets! Do yourselves a favor and pay the extra money for great service should the need arise.

I originally bought it just in case something happened but never thought I'd actually have to use it. I'm happy that I did though. I'd recommend everyone to get this plan because you never know what might happen and this way you can be secure in the knowledge that you have a backup

I am so thankful that I purchased the geek squad protection on the controller. After five months of use, one of the buttons kept getting stuck. Best Buy looked up the plan then replaced the controller. So easy! I will ALWAYS buy their protection plan when offered.

I have had this product replacement product on my kids Xbox controllers and let me tell you that I don’t regret at all getting it, I have change my kids controllers so many times that I can’t even remember the times that I have got a new controller, it saves you money on controllers because they are expensive and with kids it’s better to have this insurance.

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing Best Buy is backing my purchase.

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing Best Buy is backing my purchase.

I purchased this on my equipment and have had to use it a few times. Not because the service was bad but only due to the equipment i recd. The plan made it to where i was able to get a replacement without any questions vs having to get my item serviced. I love that fact.

The service isn't bad, not the worst, but it is what it is. Getting actual repairs at the storefronts are a pain, since almost nothing is ever repaired at the location. Can't really expect too much from these folks, they're switched out so much, you never really see the same faces. On the brightside of that, when a simple exchange of item due to damage or whatnot, it goes great, the service is quick and out the door time is speedy. Always get at least the 2-yr plan, if it's possible. If not for the coverage of the item, but also for the option of being able to extend the plan an additional set time, since the 1-yr initial plan doesn't offer extensions option of the plan after it expires.

Bought for an Xbox controller that is still wiki g well. Bought the protection plan for another controller that I did have to use. For the price, worth the investment.

I find the Geek Squad protection plans a great service. It is fair that the plans correlate to the purchase price. I love getting a great sale price and adding the protection plan. Well worth the money.

The replacement plan is definitely worth it. I bought the replacement plan for my Nintendo switch controller. The controllers are great but eventually wear and tear takes over. Best Buy replacement plan allowed me to replace my controller without any hassle.

I only buy my large electronic items at BestBuy just for the extended Geek Squad Warranty. It’s great and helps you feel safe when making a big investment knowing you are protected outside of the manufacturers warranty.

I have learned this the hard way a few times... I now always buy the Geek Squad extended warranty. I don't always need it, but when I do, it is a relief. For us this has been great for things like headphones, computer monitors, and video games.

I have learned this the hard way a few times... I now always buy the Geek Squad extended warranty. I don't always need it, but when I do, it is a relief. For us this has been great for things like headphones, computer monitors, and video games.

It's a great comfort knowing you can use your products and not worry about them because they're covered. Especially when the coverage prices aren't so high that you feel like it would be better to just replace what breaks. Great peaceful mind at a great price.

The 2-Year geek squad replacement replaced my headset when a speaker went out. This saved me a couple hundred dollars on a new headset. Nice of Best Buy to actually stand by their replacement plan unlike some other companies.

I would highly recommend this product to anybody that has a video game controller as children and teens do and hardheaded adults they mash buttons and are very aggressive with the joysticks wearing out the controller this replacement is outstanding

Geek squad protection is great. I like how easy they make it if you have use the protection. It is no nonsense and would recommend the plans for your purchases. Especially game controllers and headphones :)

Exceeded expectations as usual. Fast, easy and profesional service when they provided me with my product replacement. Since the device I was returning (Cozmo) wasn’t working well at all and it wasn’t available anymore, I got store credit which works for me! Thanks!