Customer Ratings & Reviews

Cant get anyone to look at my tv that i did not scratch

i would like to cancel the Protection i called the greek squade protection many time but they don't want to fix my tv

I purchased this Samsung television and less than two years later there is a white streak running down the middle.

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

Geek Squad protection is FOUL...!!!! I was told that the protection plan would start after the manufacturers warranty ended. Samsung gives a Minimum of 1 year manufacturer warranty. So I purchase the 2 year Geek Squad protection for approximately $250.00. in July 31, 2020. Samsungs warranty ended July 31, 2021....therefor, by what I was told by the Best Buy sale person, my Geek Squad protection should start July 31, 2021 and end July 31, 2023. When I called best buy to claim my protection...because the TV has a defect with pixels going dead....lots of pixels, so the best buy rep told me the plan expired ...GET THIS....BECAUSE THE GEEK SQUAD PROTECTION STARTED THE SAME TIME SAMSUNGS WARRANTY STARTS. WHAT SINCE DOES THAT MAKE TO HAVE A PLAN GOING WHILE IT'S STILL UNDER WARRANTY. AS I WAS TOLD WHEN PURCHASING THE TV THAT IT WOULD START AFTER THE MANUFACTURERS WARRANTY ENDS. BEST BUY THAT'S NOT RIGHT..... AND THEY KNOW IT'S NOT RIGHT...and gave me the option to PAY $130 more dollars to have a diagnostic test of the TV.

The TV is put in a box without adequate protection. FedEx damaged the box and the TV inside. I called Best Buy and they gladly replaced the item. However, I had to return the broken one which I told them that I couldn’t do alone since I have back problems and live in a high floor in the middle of NYC. So Best Buy made arrangements for a UPS driver to come to my place and pick up the broken TV. A UPS driver came to pick up the TV and neither bought the labels nor scanned it so now I’m stuck with having to pay for garbage. It’s been 3 days and the UPS system now reads that there was an attempted delivery to bring the labels even though the TV was already picked up. Unbelievable!

I purchased an 85in TV on October 15th. On November 4th the installation team came to remove our current TV and wall mount and install the new wall mount and new TV. In the process they dropped our TV, damaged our wall, shelf, fireplace and floor. I have been trying to get a manager on the phone since then, it’s now 11/10. They have reordered the TV but we cannot get them to schedule another appointment to install. Also, the installation team left us with our old TV and wall mount uninstalled. So then my husband had to reinstall everything they removed on his own. This will be the last time I purchase from Best Buy.

Worst tv setup ever. I had a dog chew up original remote for a 70inch tv. Had to buy replacement. So I was having issues with tv running Netflix and other streaming devices. So I did a factory reset on the tv. Didnt know you couldnt program a with a replacement. Must have the original. So now I have a 70 inch brick. Al because their is no way to get past programming remote without oringinal.

Beware buying open box!! Gave to me physically busted and had to jump through a lot of hoops and wait in person at customer service desk at store to finally get refund

Purchased my tv with a 5 year warranty. Four years later my tv is having issues with what seems to be the wifi card which was replaced. But 2 weeks later the tv is having issues again and they are unwilling to come and take a look at the tv, blaming my wifi at home. I have other electronics at home that work fine without any issues only the tv is having problems. I have video proof of what the tv is doing but yet they blame my wifi. The tv is turning off the wifi on its own, there is no setting to turn this off. I will not be buying again from best buy, let alone use the geek squad service again.

I waited for holiday deals and bought an open box-Excellent Oled tv from Bestbuy.com. also bought geek squad protection for five years. within the first month, I realized that the tv screen had some defects. so I scheduled a Geek squad appointment to get it fixed. customer care representative told me that this will be replaced by the company as it is still under manufacturer warranty. on the day of the appointment, instead of coming home to Diagnose the tv Geek squad technician, he called me and asked for the picture of the tv and mentioned it was gonna factory be replaced by Sony. He asked me to pilled the screen from the corner(he thought there was a screen protector screen on the Tv) even after denying him multiple times, he asked me to pilled the screen while I was on the phone. and that made the tv screen break from the corner. and as soon as this happened, they just switched their opinion and asked me to go to the store and get the store credit and return the tv. I spend enough time finding a deal. drove 1 hour to pick tv from the store, and just with this incident, they asked me to go store again and return the tv and get store credit. unfortunately, no one was able to solve this problem on the phone as this was an open box, and neither best buy or geek squad system allowed them to make any arrangements. I felt like I bought a worry under geek squad protection. All I wanted was to get my problem fixed. my tv got fixed or replaced. but not a single gesture of customer service was provided by anyone. Finally, after multiple visits to the store and hours and hours of calls, I returned TV. I would never buy any product from BestBuy after this horrible experience. Returning money is not always a solution Bestbuy. Bestbuy should consider the situation and the inconvenience caused by the wrong instruction of the geek squad technician.

Tv was never delivered !!! I waited all day for my delivery and they didn’t call or show up with my product I paid for.

I ordered TV online told my wife to pick it up at Tacoma, Wa best buy order number: BBY01-806230967350 I told her that it was an open box that was the description given prior to purchase. Our thoughts was its in the "openbox" and it'll be ok transporting in our rav4 laying down but we were wrong. While my wife was picking up the TV the employee's were laughing at her because it couldn't fit in our car. The manager noticed and offered to get the TV delivered with installation. When the TV got delivered I was present at this moment this geek squad guy said that my wall stud were more apart than usual which was weird to me. While they were unwrapping the geek squad guy told me not to take off the tape around the edge of the TV until I get it installed on the wall. The TV didn't get installed because of what he stated, he told me also that I should purchase a different mount for my TV because the one I got was too small for my stud. Few weeks came by (I was out of country for work trying to helped this pandemic issues) and I decided to measure this wall stud and this geek squad guy is probably wrong about the stud being too far apart and yes he was wrong. While taking the TV edge tape I realize there was a crack with hole on the side of the TV (see pictures). Do y'all realize now that I've played like a fool?

So currently I am creating a claim my tv is broken not sure what happened to the tv I just bought a month and half ago I kept calling and I was hung up on twice also when I finally spoke to someone he told me I broke my tv and I was not covered I clearly said I’m not sure what happened I spent 1500 why would I break my tv I need someone to come see what’s wrong I asked to speak to someone’s else and he told me I couldn’t because nobody was there I really don’t know what the outcome will be but I will keep you guys posted I have the 5 year warranty that I spent over 100$ for smh like even if it’s a screen repair I don’t see an physical damage to the tv screen is not busted or anything just lines so I’m not sure smh worst experience ever and this will be the last they get me with something so worthless

Delivery didn’t come from a local store like I thought it was came from the warehouse and it was delayed five days - I would’ve bought it from Amazon if I had known that

I wanted to send it abroad. On Q&A section Westinghouse confirm that it can run on 220v (Picture attached). I pull the data sheet from Westinghouse website, and it says Power Source AC 100V-240V (Picture attached). On the TV itself it is mentioned 120v (Picture Attached). I called Westinghouse, and they conflict their own information on data sheet and Q&A that it cannot run on 220v. What is true Westinghouse?

Absolute garbage OS. Won’t connect using Ethernet using a 1Gbps fiber connection. Won’t stay connected on Wi-Fi 6 mesh. Can’t login using TV or app. Won’t update apps because they’re not installed but they’re also installed by default? Can’t add tv as a device because my email is already registered to the device? Replacing with Sony. $4.5k piece of garbage.

I came in on 2 occasions and felt like the geek squad wasn’t really there to help me especially when they broke the backs to help the person in front of me and the other behind me I was given an answer that it wouldn’t be worth fixing my item but you didn’t even attempt to look at it but yet another company was willing to help and then the manufacturer got involved and found out that the tv was fixable and it didn’t cost any. If the associate at all your location wouldn’t judge a book by its cover and work with me like they did for the other 2 folks I wouldn’t have such a bad taste in my mouth and maybe even would probably still be shopping at Best Buy

I purchased the 5 year extended warranty on my Bravia TV. A few months after purchase the TV was damaged during a lightning storm and stopped working. Best Buy would not replace and told me to contact the manufacturer. I did so and the manufacturer immediately replaced the TV; however they replaced it with a different comparable TV. The problem is that the 5yr warranty is on the original TV. I have made repeated attempts to have the warranty updated to reflect the information for the replacement TV all to no avail. No one at Best Buy can or will help me. I have made so many calls and spent countless hours on the phone and even went to the store. Most of the customer representatives speak English as a second language and could not even understand the problem. No one would connect me to a supervisory and usually they would just transfer to another department and I had to start all over again explaining and getting no where. I have finally given up and can only hope that nothing goes wrong with the TV. I’m so frustrated and angry with this company. It’s not the first time I’ve had problems with them but it is the last time I make any major purchase with them and I will never buy one of their warranties again. Very disappointed but not surprised. I would give them negative stars if I could.

DONT buy the warranties, Best Buy in Holyoke Massachusetts is not honoring the warranties, Bout 7 75 inch TVs and bought 7 5 year warranties, they replaced two TVs that went bad but they don’t want to replace one that just went bad, making this a third one, I think for some reason that someone in that departament feels I’m trying to pull a fast one by using the same old tv. Buy when they replace your tv they take the old one, I can understand that but once the new tv arrives they grab the old tv and take it. There at also serial numbers that should be unique to each tv, when I called, the person creating the ticket told me that number is in their system, for the life of me I know that’s a third issue, these guys really are playing with a great customers loyalty. I have been a bust buy member for years and purchase thousands and thousands from the company but that is about to change. This reminds me of circuit city. Almost forgot the geek squad agent was condescending and rude to me at my own place. His name is Mark and he works for the geek squad in Holyoke mass, we are Hispanic. I had to ask him if he was upset, mad about something to be that rude.