Customer Ratings & Reviews

On December 8, 2023, I bought the Nintendo Switch Oled at the Coral Springs store and I had the best experience, in the attention, the treatment, the cordiality, the kindness, the patience of the person who served me, named Stephanie, she more that a saleswoman made me feel as if a family member was taking care of me, very apart from all her excellent attention, she gave me information on benefits that the store provided that I did not know about, although I have usually bought there for years. Like many of us, we make efforts to acquire something for our children or family, or friends.... or for yourself that day I left the store happy and grateful and I absolutely recommend it.

Five stars for Best Buy's Geek Squad! My son's gaming PC conked out on him, and we were devastated. We took it to Best Buy, hoping for the best. The Geek Squad was fantastic! They quickly diagnosed the problem, explained everything clearly, and even offered some tips for preventing future issues. Within a few days, the PC was back in perfect working order, better than ever! The Total Tech Support warranty made the whole process seamless and stress-free. We can't thank the Geek Squad enough for saving the day. If you ever need tech repair, look no further than Best Buy!

At first this was something i didnt think i needed. Were all trying to save money every way we can these days. But with kids and life, the way well the way life can be you never know when and where accidents can happened. This total coverage has you covered. Bestbuy is there with no hasle!! They have the best deals than all there competitors and the best products. All high end products and they stand behind there sale.

Affordable insurance for any item bought at best buy while active. Deductible is not bad either in comparison to the actual cost of phone.

I think with this service it should be called “BEST BUY BEST WAY”. Great team with techinical knowledge. Just bought appliances this year. Team visited our house and looked into out kitchen. Based on the size of kitchen recomened and helped us to picj best option from Multiple options.

Iv been buying the 500 or so tvs but i decided to go big time plus sound bar i was not disappointed it's awesome babe say enough about this tv. Great great picture is really fast going from app to app the sound is incredible coming from everywhere seems like. I would tell family and freinds to buy this one.

Love the space that this refrigerator has to offer as well as the fact that the water dispenser is inside the door and not on it.

This warranty guarantees a working device delivered only at their pace. Sure that could be in 2 weeks, or you could be like me and get your device back 5 weeks later in worse disrepair than when you brought it in with zero sympathy and only the offer to go through the whole thing again and hope its done right next time. I guess a more accurate term would be a high risk lottery service instead of a warranty. You may get a working device, or you may just get told you're SOL. Oh! No refunds if you have to use any of your perks either. Which could be as simple as using the 2 day shipping by accident before you get screwed by the service center. Save the $150+ and buy it from PC Laptops or something if you want any reliability in your service. Also if the, "instant/live," 24/7 support is at all a selling point for you, check out these screenshots where I sat on hold for over 40mins in both chat and on the phone before completely giving up. You tell me if that sounds like its worth $150+ a year.

Its really convinient to get free shipping on everything Best Buy has to offer, plus discounts on installations and setups i got got my newly purchased 55” mount tv installed it was easy and smooth no trouble scheduling was easy no hassle on time no mess to clean up i like it alot and would absolutely recommend. Good move from BestBuy even though my original membership was simply a blast with free everything… well it offered more discounts it seemed but as i mentioned already and i still will recommend to other Best Buy supporters Get the membership it is a real peace of mind having member services extra protection, discounts, shipping for all your purchases @BestBuy

My original laptop that I bought at Best Buy went out and they cannot fix it so they gave me store credit and I used that credit to put towards another laptop. The representative at the store who helped me was so kind and patient. I was stuck between two laptops, and again the representative explained everything to me regarding the new laptop that I had questions about.  I was able to successfully purchase my new laptop and I absolutely love it. . The fact that its touch screen is a bonus for me!!

"My Best Buy Total Membership is a game-changer! The Geek Squad support on any device, no matter where you bought it, is an absolute lifesaver."

I have a toddler who likes to throw sippy cups and i had to buy a new computer, i like the all in ones. So i gave the cracked screen one to my son and just got a monitor. And i purchased the total protection being assured that if my toddler cracked this screen, they would take of it right away!

I like my new electric stove I purchased a year ago

Got this for new iphone 15 and it covers other bestbuy items I purchased.

A high-end Windows PC that is suited for gaming Ready built and ready to play. It was a simple and user friendly set up

I purchased total tech last year with items I purchased. Long story short my credit card was stolen. I had to cancel my old CC and get a new one. Total tech is supported to auto renew but canceled because of the new CC (without my knowledge). My car radio I purchased 13 months ago was no long covered under my warranty. Called best buy customer service and argued with them for 30 min. I was told yesterday (06/15/23) that my previous purchases were back under warranty. After going to geek squad for my radio I had to spend and extra 53$ to send my radio off to geek squad in Kentucky. Was also told it was going to take around 2 weeks. After calling to confirm (06/16/23 that my previous purchases are covered. They are not, called CS again and was told they cant do anything about it.

I was having a PC buit with parts i bought from BB and other places and the $200 was a great value. Everything was done timely and just as I wanted. Nopw i have another full year of Geek squad if i need anything eles worked on. Great value!

The people that came to install my tv were kind and good and made sure i was satisfied with my installation

Kick butt for my DJ ing!! I would recommend this computer best money spent !!!

Why wouldnt you want Total Tech??? It literally can save you thousands of dollars on installs, troubleshooting, and warranties. Its a no-brainer. Nough-said.