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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 170 Showing 3,381-3,400 of 7,356 reviews
  • Rated 5 out of 5 stars

    geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my new screen to my hard drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer diagnosis and repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried as best he could and referred us back to store to replace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best possible service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge and thorough. Very nice people to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very friendly and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my iRobot vacuum and mop and showed us how to use them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whatever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to transfer my Outlook acct. from old Win 10 computer to new Win 11 computer along with folders. Alexy was fast and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad restored my internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent found problem and restored my internet service. She separated our 4G and 5G also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hires top notch staff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tim La arrived as scheduled, was polite, gave me pointers should a similar problem re-occurs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IMac pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech person was very knowledgeable and pleasant to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a question, and she answered it immediately. The Geek Squad is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    corrections done fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    checked my computer and corrected needed issues on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad transferred data from old computer to new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I only use Best Buy for any appliances. Patse E

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV, small refrig,desk-top computer, printer and telephone....all are working fine. PT Ellington

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon is knowledge friendly and fixed the issue. thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-house service the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When online Geek Squad couldn't figure it out, in-home easily resolved the issue!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Apple Calendar to connect all my devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected all my devices , now I am able to utilize one calendar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed pesky items from computer. Gave good advice on obtaining more speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a stroke. He was patient. He was very helpful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Window splitting in Extrawide monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician knows his job. He quickly showed me how to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly diagnosed my computer problems and left me with a fine tuned system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine tuned my laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marc finetuned my laptop. Answered all questions.

    I would recommend this to a friend
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