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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1295 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,295 reviews
  • Rated 5 out of 5 stars

    Virus removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed virus and repaired system, Wasn't expecting it to be done until the next day they called me a few hours later it was done, very impressed would 100% recommend them to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wiped a computer clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy fix my problem i had my internet was disappearing every time i turn on laptop, so now it fix it took onky day their are expert's geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad repairs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to get my computer to work at all and took it to Best Buy Geek Squad and next day it was ready for me and I was able to use it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated my BIOS so i could have sound again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sounds wasnt working and microsoft said my BIOS needed updated. Plus my PC was pretty dirty. Geek squad got it all updated and everything works better now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure you can probably find a guy who can fix your computer for $20 but are you 100% sure you can trust them and that they'll guarantee their work. This is the the 2nd laptop I've taken to the geek squad to look at and I'd totally do it again. You can make an appointment or do a walk in. They call with updates and are reliable and fairly priced. Zero issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean UP PC from hackers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad were able to checkout my PC and clean it up, after being hacked online by malicious software

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan is worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't actually have a virus but the bank mandated it be cleaned by a store. Turned out it was the bank that was at fault. Even so I'm glad I bought the protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My computer was unlocked and reset.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and friendly. My computer was ready to pick up first thing the next morning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    repaired computer issues quickly and explained in easy terms how to correct

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent(s) removed all virus/ spy ware from my computer and made it safe again, quickly and returned it Clean and tidy. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was professional and explained to me what would take place for the repair. They encouraged me for few more dollars to get the 1 year plan that covers the other computers in the house. Within a few days I received a call that the computer was repaired and a representative started it up and reviewed with me what they found and repaired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need a Lifeline?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lighter port splitter is a true lifesaver with all the tech we carry around these days. Two plug-in ports just are not enough to meet the demands of dash cams and phones and iPads and bluetooth radio transmitters and... Now I have three ports instead of two, and I’m going back to Best Buy to pick up another one so that I’ll have four plug-in lighter ports. Winning!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Technical Repairs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech who worked on my laptop seemed to be topnotch. I was pleased with his work/service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recovering computer data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was damaged a purchased a new one and recovery was excellent. Geek squad recovered all my data and installed them In my new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Check up Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad accepted my computer, cleaned out all the "junk", reinstalled everything and was finished within the stated time period. I am very satisfied with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was able to restore my computer and wipe out the malware. They were very competent and helpful in getting me back on track. All my data was restored.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad saved the day.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of cleaning out my computer and removing suspicious malware after my computer was hacked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not ask for quicker service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous and quick to understand my problem as well as to process instructions for the best solution.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop we requested serviced was checked out with the requested program removed and returned in a reasonable manner. We were pleased with the service received.

    I would recommend this to a friend
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