Customer Ratings & Reviews

The agent mounted my camera and showed me how to use the Nest App.

It was great to have a free from worry. Shopping experience.

The guys asked me where i wanted the camera and adjusted it the way i wanted it to!

the agent mounted my camereas but the connections were not working so i had to fix it myself

Canceled my appointment twice. No longer desire your company for tech services.

Geek Squad we right on time, professional and helpful.

Great. had a lot of patients. very satisfied with my device

I am getting use to this product. so far it meets my needs

First geek squad experience not so well they could not install my spotlight camera by ring because the person they sent was a contractor and he was not allowed to touch anything with electricity I gave it a thumbs down sad that my first geek squad experience had to go that way I really wanted that to be a good experience still waiting for the store manager to call me in regards to my bad service not very professional at least until I get that call BEST BUY manager of Taylor Michigan at the Southland Mall

The solar installation itself was ok, but the service techs were less than stellar to say the least. They no-showed me on the day of installation and was late the following day. Additionally, the main technician didn't speak english and his partner's overall knowledge of installations and Ring in general was quite pathetic and I as a novice knew more than he did which is a poor reflection on Best Buy. Outsourcing everything these days is not the answer, because typically there will be a significant drop in the level of customer service with contractors. Besy Buy, you must do better!

Sucks had to fight with folks online to finally install a product. It took literally 90 days to complete the transaction btw it’s not done!

Date of Service: 7/17/2021 - On the date of the appointment, in the morning, a technician came over to my property to let me know that “the job is not going to be done today”. He literally refused to work on the site. No prior phone calls, no notifications before the date of the appointment were delivered to the customer. Date of Service: 7/21/2021 - Nobody showed up. No prior phone calls, no notifications before the date of the appointment were delivered to the customer. Ultimately, I canceled the job and requested a refund.

The person could not install my outdoor light. He told me he has told you this before!! Please refund me!

Horrible. This is my 8th camera an it doesn't connect to my internet. Im very frustrated with RING.

I had people come two time to hook my nvr up and they couldn’t do it didn’t know what to do I had to pay someone to do it I’m ever disappointed in the service with Best Buy I should get a credit

bad serve the person came to my home look at home to see if wired camera could be install he said yes schedule appointment geek squad came out put to holes on side of house them said not able to do it went to store to express about my concern on my service I was told that it will be pass to the expert in a situation like this as of today I have not hard from anyone so return the items back to the store

Purchased an eufy spotlight camara. Best Buy total tech refused to install it because it was "hard wired’. We will be returning it. Also purchased an eufy doorbell camera as part of the integrated system which they did install but we will be returning as well because it was all supposed to work together as a system.

First install 4/9/22. Redo scheduled 5 different dates all no show ( Manada) Manada finally showed up 5/10/22 only to tell me they can’t fix my problem and it “only” took them a month to tell me. So what’s your suggestion now. Who do you recommend since you are not cable to handle the job.

They didn’t install a wired camera it’s was a battery installed camera.

Geek Squad Installed the Camera on my back porch, after a couple hours the gentleman left without the camera working. He informed me that sometimes it takes the camera a while to activate. The next day I called the number on the card the worker gave me and no one returned my call.