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Customer reviews

Rating 4.3 out of 5 stars with 1819 reviews

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85%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,819 reviews
  • Rated 4 out of 5 stars

    Soundbar Mount

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product, it was affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used these guys to install wall and floor speakers as well as a projector for my media room. The install went great, installer was on time and finished the job as described. I had a small problem with on of the speaker after he left, called him and he returned the next day fixed the problem and been enjoying my install every day. The installer cleaned up too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture is awesome!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recvd very courteous and informational dialog on our new tv from the Geek Squad installers. They took the time to go over all our questions & explain how everything worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Know more going in on Roku & capability with TV's

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial meeting to discuss my cutting my satellite provider and going with an alternative source for all television entertainment went pretty well. I an retired and was going to cut off the satellite regardless of what I was able to watch (at $140 a month with no premium channels). All was explained, the first TV was done in the package quoted as a test to see how I would like the alternative. I didn't really understand how to switch ON, and go between Roku & FM channels. When the total install was complete, it took me a few days to just watch anything. Kind of the bums rush on "understand, this one is just like the other". I had an adequate grasp and am not fumbling through channels. It would have been helpful to know up front what TV best works with the Roku, and the importance of all TV's being similar in capability so they would be more compatible with each other. Overall I was pleased, and would recommend the service. Printed guides for using 3 different remotes for sometimes each TV could easily be made and printed to leave with the customer. Which remote turns TV on, which remote you use to switch between whichever channel they set for regular free channels and Roku and in my case one remote only for on/off and volume, another for HDMI 1 and Roku, and the Roku for channel selection. Thank goodness I'm not any older than I am.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad was pretty good.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time the Geek squad was here, they couldn't install either tv b/c the mounts the consultant ordered were incorrect for the TVs, or to fit around are flat screen pre-wire above our mantal. The lead geek squad person, Dave, was very knowledgeable and said they would go back and research and order the correct ones, which he did within 2 days and told us when they arrived, we would call them to set up installation. Once the mounts arrived we called and they setup installation within a couple of days. Dave and a different Geek Squad member came out. Dave, was extremely efficient, but unfortunately the other Geek Squad member, who was working on the upstairs TV installation, had to keep asking him for help. Dave was very thorough did a great job in installing the mount, mounting the TV and instructing us on use of the TV. He did have to go back and redo some of the work that the other Geek Squad member had done upstairs. I give Dave a 5-star rating and the other Geek Squad member, only about a 3.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First time use of installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was free installation service for estimate and requirement of parts needed to complete the job. I was informed verbally that I will receive an email with things require to complete the job with cost of installation. I received an email 3 days later which just included reason for that eval. Called customer care and they reported they will follow up. No answer for 1 week. Later on followed up with best buy geek squad in their shop and they said they do not send out estimate in an email and they went through the chart and quoted me price and informed to get things ready for installation and call them back. It was free service so i don't have any complain but it should answer you at the place about the price or in email without going through that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Free Home Theater in house Consultation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Visited best-buy to purchase a projector but, the customer service person mentioned about the free in house consultation that i can get for the home theater setup. Though, at that time i didn't had plans for home theater setup, i went ahead and scheduled one since its free and thought it might help in future. Geek Squad employee showed up on the scheduled date & time. He recommended the best place to install the projector and the type of projector i needed for the media room within the budget. He also went on suggesting different equipment (Sound system, projector screen, home theater receivers ...). If you are looking for a perfect home theater setup, then i would definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall worth the time

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the big help I had expected but confirmed what I had already thought I needed, perhaps I thought it would be more complicated. The only negative was that products had been recommended to ensure the sound system I wanted would perform well without knowing if they were actually needed. An example was a device to increase the wireless signal just to be sure the signal was sufficient. However, after I purchased the system it turns out I did need the device. The best and most helpful result was an in home demo of the speakers. It made the sale for me. I was also informed about higher end products that would accomplish my goal. The salesman was most helpful for this process. I thought it was great he didn't focus on a single item. He also returned calls and emails in a very timely manner and has been just as helpful and honest after the sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Support is excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave and partner from the Geek Squad delivered and set up my new TV a LG OLED55B6P. They placed it on my stand, neatly tied up all of the cables, connected the Blueray and VCR, and expertly programmed the new Harmony remote. PLUS took all the time necessary to explain all the features. They also noted that the picture would be MUCH improved if I ordered the Calibration, which I did. Craig came on the date and time promised and did an unbelievable job with the calibration making the picture much better than I would have ever anticipated. Thank you Geek Squad and Best Buy!! I also greatly appreciate the expert advice received from the sales team while deciding which TV to purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONOS sound system is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SONOS system throughout the house, with its easy control from our iPhones, is convenient, accurate and fun. The living room stereo setup with my Macintosh equipment and Polk towers is clear and powerful. The family TV system has equally clear sound. The new HD TV setup with sound bar in the bedroom has a great picture and great quality sound as well. The Geek Squad team was thorough and efficient installing, checking and explaining. Thanks to team leader Troy for all his hard work and especially for handling all the details so that the end result was even more than we ever expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technical advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad members were able to help me develop a reasonable plan to upgrade a media room originally constructed in 2003. I now have a realistic solution to convert from projector to flat panel, add 4K BLuRay and a new AV Receiver. The older CD/DVD player and receiver will be assigned to support the house/patio audio system.The Squad also evaluated whether I could use SONOS at this location. Unfortunately, I have inadequate internet speed to support this. I will definitely have the Squad install my Best Buy media purchases as well as relocating the original equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Conscientious technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris LeePow and his colleague were thoughtful and thorough in the installation of our television, move of our existing tv to another room and set up of our a/v systems. Each decision made was carefully considered and the execution seems to be excellent. Further, they handled the fact that the TV purchased was damaged (broken screen) during the manufacturing process as well as possible--if anything, they were more disappointed about the situation than me--and arranged to install a replacement unit as soon as it could be delivered from the warehouse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first experience with the Geek Squad, as they were installing a surround sound system in our home. The 2 gentlemen were prompt, courteous, cleaned up all messes, wore shoe covers (which means a lot to us because we have hardwood floors), and showed my husband and I every feature on the remote. They were also not there for an extended amount of time--performed the job and were gone. I would definitely recommend them for your installation needs. We have been very pleased with the whole process.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great in home help,but no follow up..

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had great service in my home, the Geek Squad sent an email with the recommendation, I replied and I am still waiting for a follow up. I needed to have them order some pieces, but as stated they never got back to me. I spend a great deal of money with your company and think your service could do with some updates.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Installation very well done by Frank & Steven!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and the consultation were great. The service from the 800 number for the Geek Squad is Awful. Got passed around and around with no real help. The scheduled us for a tech to come to the house. We waited ALL MORNING LONG!!! No one came. Got the run around when I called again. Found out WE WERE NEVER PUT ON THE SCHEDULE. We were told the phone service that takes care of the Geek Squad is an outside party. They need a serious overhaul in customer service and doing things correctly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very friendly and informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an in home consultation to discuss speakers for radio as well as surround sound for TV/movies. He provided several options at varying prices for us to choose from and then suggested an in store consultation to actually view the speakers. Overall I felt like he did a good job of giving us several options.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony 940D 4k Ultra HD TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity and color is amazing -- Visually genius picture. Not sure how to use all Smart TV features and really wish there was an educational course on "how to" and "how to stream" etc. The installer (Feli) was very very good. He was patient and understanding and a great Geek Squad member. Would ask for him again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Free consultation let me explore my options

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in the market for a new entertainment hub for my man cave. I scheduled my in home consultation with a member of the Best Buy audio video department. I greeted the geek squad consultant at my door and took him to the man cave. He went to work instantly taking measurements and giving friendly professional advice. He gave me a few ideas I had yet to explore. Having an in home professional who is experienced in audio/visual entertainment was extremely helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Been looking for the right 17" laptop for 2 years

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to review after just two days, but so far it's great. Backlit keyboard and plenty of ports including a USB-C for futures. Got it Open Box so even though not cheap I feel it was a good buy. Best was Brandon's help in Holland MI store. Very knowledgeable, not pushy just informative. like I like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Experienced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician who came to install and wire. Audio equipment to our TV was obviously highly experienced and easily handled unexpected glitches that came up as a result of a less experienced salesman not identifying all the needs for the installation. End result turned out well with myself going out and purchasing additional needed parts while technician was doing the equipment installation. All was accomplished in a minimal amount of time.

    I would recommend this to a friend