Customer Ratings & Reviews

Used these guys to install wall and floor speakers as well as a projector for my media room. The install went great, installer was on time and finished the job as described. I had a small problem with on of the speaker after he left, called him and he returned the next day fixed the problem and been enjoying my install every day. The installer cleaned up too.

Recvd very courteous and informational dialog on our new tv from the Geek Squad installers. They took the time to go over all our questions & explain how everything worked.

I would recommend this product, it was affordable.

The initial meeting to discuss my cutting my satellite provider and going with an alternative source for all television entertainment went pretty well. I an retired and was going to cut off the satellite regardless of what I was able to watch (at $140 a month with no premium channels). All was explained, the first TV was done in the package quoted as a test to see how I would like the alternative. I didn't really understand how to switch ON, and go between Roku & FM channels. When the total install was complete, it took me a few days to just watch anything. Kind of the bums rush on "understand, this one is just like the other". I had an adequate grasp and am not fumbling through channels. It would have been helpful to know up front what TV best works with the Roku, and the importance of all TV's being similar in capability so they would be more compatible with each other. Overall I was pleased, and would recommend the service. Printed guides for using 3 different remotes for sometimes each TV could easily be made and printed to leave with the customer. Which remote turns TV on, which remote you use to switch between whichever channel they set for regular free channels and Roku and in my case one remote only for on/off and volume, another for HDMI 1 and Roku, and the Roku for channel selection. Thank goodness I'm not any older than I am.

The first time the Geek squad was here, they couldn't install either tv b/c the mounts the consultant ordered were incorrect for the TVs, or to fit around are flat screen pre-wire above our mantal. The lead geek squad person, Dave, was very knowledgeable and said they would go back and research and order the correct ones, which he did within 2 days and told us when they arrived, we would call them to set up installation. Once the mounts arrived we called and they setup installation within a couple of days. Dave and a different Geek Squad member came out. Dave, was extremely efficient, but unfortunately the other Geek Squad member, who was working on the upstairs TV installation, had to keep asking him for help. Dave was very thorough did a great job in installing the mount, mounting the TV and instructing us on use of the TV. He did have to go back and redo some of the work that the other Geek Squad member had done upstairs. I give Dave a 5-star rating and the other Geek Squad member, only about a 3.

At first I felt that the consultation just confirmed the basic direction I was heading. I didn't feel that any suggestions were presented in the consultation. However, as we progressed through the design and equipment purchases, we moved to projection and I realized that the consultation helped me better understand the HDMI connecting options in a way I hadn't understood before. There was also mention of some RF remote that I need to find more about. I wish the consultant would have been a bit more talkative about my possibilities. This week I went to BestBuy and purchased equipment. I thought I would get specific equipment recommendations for my specific home before purchasing but I couldn't pass up the sales I found. I am now only hoping that the consultant will say I made good choices for my room configuration and that the RF remote will work with what I purchased. Being able to apply the cost of the consultation to equipment purchases made the visit worth it.

This was free installation service for estimate and requirement of parts needed to complete the job. I was informed verbally that I will receive an email with things require to complete the job with cost of installation. I received an email 3 days later which just included reason for that eval. Called customer care and they reported they will follow up. No answer for 1 week. Later on followed up with best buy geek squad in their shop and they said they do not send out estimate in an email and they went through the chart and quoted me price and informed to get things ready for installation and call them back. It was free service so i don't have any complain but it should answer you at the place about the price or in email without going through that.

Visited best-buy to purchase a projector but, the customer service person mentioned about the free in house consultation that i can get for the home theater setup. Though, at that time i didn't had plans for home theater setup, i went ahead and scheduled one since its free and thought it might help in future. Geek Squad employee showed up on the scheduled date & time. He recommended the best place to install the projector and the type of projector i needed for the media room within the budget. He also went on suggesting different equipment (Sound system, projector screen, home theater receivers ...). If you are looking for a perfect home theater setup, then i would definitely recommend it.

Geek Squad representatives, Randy & Tom, were fantastic! They both are VERY professional, knowledgeable, helpful & personable. We had an installation as well as a consultation. Randy gave us a detailed explanation of what would work best in several locations in the house including specific components & install requirements. He had some good ideas for difficult areas. They both did a great job of installing our new TV, taking great care to do it right. Tom, along with helping with the install, was very patient with us, explaining the use of the universal remote, the TV apps, etc. They both took the time required to do the job right, along with being very efficient & professional. It was obvious that they had done this before & had a lot of experience, which gave us confidence in their work. The end result is a system that works with no problems. We look forward to Randy & Tom coming back to install the other systems in the near future.

I had Ryan Robeson, a designer with Magnolia Systems, come to my home to consult on the location of my new Home Theater System and the relocation of my old TV, audio turntable, speakers, etc. It was very helpful. The fee for this visit was later deducted from my purchase. We then met in the store, where he helped me pick out the new TV, sound bar, DVD player, cables,remotes, etc, getting me the best deals on everything. The designer had some very good ideas and suggestions that I would not have thought of. Now, I have my old record player, VHS player, audio cassette player set up,and able to be used with my good speakers in the basement ; and I can watch or listen either upstairs or downstairs, accommodating multiple viewing/listening options. The Rose Parade, and the New Year's Day football games have never looked so good. When it came time for installation, Philip Stetler, the Geek Squad Home Theater Specialist, and Mitch, another specialist, were very positive, knowledgeable, and efficient. They worked quickly, and showed me how to use the new equipment and the old. It has been wonderful! They were all very professional, respectful, and helpful, and did not treat me like a techno-dummy (which I really AM!) Instead, they educated me.

The men who installed my product came early and finished promptly. They were very good about asking my opinion on placement on the install, and if I needed anything else. Everything was cleaned up and installed exactly to specification. The only hinge came when we tried to use the DVD player for the first time. We'd all agreed to put the cable box and Blu-Ray player on top of the bookshelf next to the wall mount. What we didn't take into consideration was that if we want to play DVD's, we have to reach to the top of a tall bookshelf. I can reach it, but my kids cannot. In retrospect, it would have been nice if, with their experience setting these things up, they'd have been able to caution me about that. Other than that, though, the service was great.

Overall, I think my experience was good. I have a newly build home prewired for 7.1 in ceiling speakers. The technician from Geek Squad had to come out twice only because he wasn't sure as to where the wiring were placed in the ceiling. I had to contact the builders to get a special magnet to locate where the wires were placed. Unfortunately, I could not get this magnet until the following week, but once I received it, the Geek Squad technician came out the same day and installed the speakers in no time. He showed me step by step installing the speakers and how he setup up my hometheater system reveiver. I can't believe how awesome the speakers sound and what a big difference it makes when watching movies. I don't see the need to ever go out of my house to see a movie again.

I thought I was ready to purchase when I was offered the on-site Geek Squad consultation. I accepted the offer because I knew I would be able to apply the fee to my first purchase... in effect getting the consultation for FREE! After face to face discussions followed up with the recommendation of products in writing, I changed my mind regarding what I wanted to purchase. I now have a significantly better solution for less money than I was going to spend. I especially appreciate now owning the Yahama RX-860 4k UHD AV receiver to go with my LG OLED 4K UHD TV. It is like two receivers in one. You can turn on zone 2 by itself with or with zone 1 and both zones can broadcast different or the same source at the same time... I never would have known about this AV Receiver without the "In-Home Consultation".

I feel this is an excellent service. I had many different components that were older and I needed to integrate my new TV. However, I felt the consultant, while friendly, and knowledgeable, did not appear to ME to truly look at my existing receiver. I also felt as though he didn't truly understand how many and what different components I wanted to hook up. I followed the consultant back to the store and purchased the receiver recommended. However, when time came for the installers to install everything, some of the components still wouldn't work with the receiver I purchased. I would still recommend the service, but be sure everything is fully understood before finalizing the purchase.

Before you depend upon the Magnolia representative at a Best Buy store for placing a large home theater system ($5000.00+), understand the fact that the Geek Squad professional(s) who have to install what the Magnolia rep and the customer have agreed upon may not be able to complete the transaction as planned. Fortunately, my Geek Squad professionals were prepared for the worst and were able to complete what the Magnolia professional failed to take into consideration. I dodged a bullet but incurred an unexpected $200.00-$500.00+ issue. Still bickering with Best Buy on $300.00 of that discrepancy.

I used the Geek Squad consulting service to advise me on a home audio system. Not only did they save me a lot of money they explained the system much better than the other companies I got quotes from. They gave me a great price and will conduct the installation when I am ready. I am remodeling a house and it is really a mess right now. However they came out and pre-wired while the walls are open and will return after our finishing work is almost done. This way my new speakers are not sucking up dust from all the construction. Best Buy came out almost half the price of other companies. I am sure the other companies would say they are using different equipment and have more powerful speakers but I checked out the Best Buy speakers and they are great. I was a little disappointed that I had to pay about $100 for the in home consultation but that money can be used as a credit toward the job or any purchase over $500. I have no problem paying for open knowledgeable service. I would recommend the Best Buy in home consultation to friends and family.

Not the big help I had expected but confirmed what I had already thought I needed, perhaps I thought it would be more complicated. The only negative was that products had been recommended to ensure the sound system I wanted would perform well without knowing if they were actually needed. An example was a device to increase the wireless signal just to be sure the signal was sufficient. However, after I purchased the system it turns out I did need the device. The best and most helpful result was an in home demo of the speakers. It made the sale for me. I was also informed about higher end products that would accomplish my goal. The salesman was most helpful for this process. I thought it was great he didn't focus on a single item. He also returned calls and emails in a very timely manner and has been just as helpful and honest after the sale.

This was to install a new receiver/amplifier and BluRay player in my Class A motor home to update the 12 year old original system. My home theater consultant was very knowledgeable, professional and had great communication by voice and text. The technician was savvy and did a fine job. The result - beautiful picture and sound! The appointment dates got all screwed up repeatedly and I found that frustrating. I got charged extra work time for an unrelated issue that the technician could not fix and feel that this time should have been credited back to me.

Two smart Best Buy experts came to our home, evaluated our system, made recommendations and answered lots of questions. Followed up in store a few weeks later. I particularly appreciated their willingness to patiently explain all the alternatives, both simple and complex, and not to push too hard to sell us the most sophisticated solution. I felt their answers were honest, they were patient about explaining things, and they really cared about getting to a result that would make us happy. More than worth the $99 consultation fee, which was applied against what we purchased. Usually I shop around for the best price on everything -- in this case I was so grateful for the help that I didn't even try to find lower prices on any of the components. (Of course I knew Best Buy's prices would be in the zone, but you can always do better somewhere somehow.)

I worked with 3 different audio visual specialists before trying the Magnavox Geek Squad. The specialists were always trying to up-sell me to systems and components I didn't really want or need, and they were really expensive and hard to communicate with. Brian at Best Buy worked with me to design exactly what I wanted and needed, and nothing more. He patiently answered all of my questions and came out to my house three times to make sure we were both on the same page. If the installers are as competent as Brian has been helpful, I will be very happy with the result. I'd give 5 stars, but we haven't done the install yet.