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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110650 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 195 Showing 3,881-3,900 of 110,650 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent delivery and installation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery persons, Rueben and Robert were communicative, on time, very polite and professional. They went above and beyond my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer and pedestal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time as usual. The guys were fast and cleaned up nicely and took the old washer without a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movers were awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys I had were awesome! They came early, moved my old clunker tv out and move this beauty in! Very professional and polite!

    I would recommend this to a friend
  • Pros mentioned:
    Placement

    Rated 5 out of 5 stars

    Great delivery experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was on time. Courtesy call was made letting me know they’ll be there soon. Placed the new fridge where the old one was. I did pay an additional charge to remove my old fridge to the garage. I would highly recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Placement

    Rated 4 out of 5 stars

    Good Home Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on expected day but time was a little delayed. Not a big problem. Items were not damaged and were carefully placed.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was excellent. Extremely fast and professional

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Excellent communication

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like how they communicate arrival time so we could be ready and they did the hookups quickly so we could get laundry washing going.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great store

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home installers were fantastic. They were polite and very professional, would definitely recommend them to friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation. They made sure my washer and dryer was perfectly leveled and didn’t scratch and walls

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Amazing Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The driver was very professional and did everything possible to help us get our new fridge into the house. It barely fit but he made it work.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Best Buy delivery is 5-star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys showed up on time and even called to let me know how far out they were. They unloaded the product with no issues. Very professional, friendly and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Great delivery service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery, great team. They removed the old fridge and installed the new one. They were careful not to damage anything and when offered a tip refused.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Highly efficient process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team communicated well about their arrival and what I needed to have prepared. They had the new oven in and working in under 30 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery personnel were polite, efficient, and eager to help/assist. They did a fantastic job.

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    TCL QLED 65 Inch -- WONDERFUL Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was extremely professional and kind. They continued to update their timing and promptly unloaded the tv

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Delivery guys are amazing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were amazing and quick! They had a full schedule with 25+ deliveries that day. They showed up right on time - at the start of our window! Appreciate their care of the product and our walls as they carried in the refrigerator without struggling!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Delivery and Installation Team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was fantastic, quick and easy! Installed everything right the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv and amazing service by best buy!!!!!!!!! Best buy did a great job delivering and taking my old tv away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ENJOYABLE ONLINE PURCHASE WITH FIFI

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called Best Buy in Plymouth, MA to order an LG Microwave. I was very fortunate to get and have a wonderful young lady by the name of FiFi who helped me with this purchase. There were a few technical questions that I had as well as credit balance information that I wanted to validate. FiFi was able to answer every question all while being wonderfully polite and professional. I will surely buy online again given today's enjoyable experience. Many thanks to FiFi (I'm sure that I have spelled her name incorrectly).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HOME DELIVERY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YOU CAN ALWAYS TRUST THE DELIVERY SERVICE THROUGH BEST BUY. QUALITY SERVICE AT ALL TIMES

    I would recommend this to a friend
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