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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110649 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 110,649 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy my new TV. The delivery was fast simple and easy. I gotta start ordering more online. Thanks again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery team was great and the communication prior to delivery is very specific on what you need to do to prepare for your delivery. I also paid for them to take my old refrigerator they made the process quick and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top of the Line

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best product one could buy for home entertainment. I love the different features that it has and the processor is very fast. I especially enjoy The speakers are built in the TV which means I don’t have to put additional speakers up. The sound is exquisite and the picture Quality is magnificent. I’m very satisfied and happy with the overall product. It makes my room stand out so much so I don’t want to leave it. I also like the fact it’s very light in weight which made it easier to install. I recommend this product to everyone. Thanks Best Buy for selling a wonderful product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery personnel were excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives were exceptionally polite and helpful. Cleaned up their area and left everything working in perfect order.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wet and Rainy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the delivery day was a rainy day, delivery was as scheduled with professionalism.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    RNW Logistics

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a great experience with Wael and his team with RNW Logistics when they came to deliver. We had a wall oven in the delivery that we had just found out was too big to fit our space. But Wael and his team spent time and came up with a solution to help us keep the product we wanted. The refrigerator we bought we were told through a site visit that it would fit, but when it was delivered (and it turned out to be the wrong refrigerator), that was not the case. Wael and his team also fixed that. So we had a refrigerator in the meantime until the right one got delivered. When it did the following week, a different crew came to deliver and it didn't fit. I called Wael and he came to help me out even though the delivery guy should have done it. Overall, they were respectful, efficient, and I recommend that Best Buy use this team for their deliveries.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No worries

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems at all. Delivery was great. My item works as it should. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Mrs Lorita Plasencia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were efficient and quick in the set up of our Washer and Dryer. Made sure all were working properly before leaving. They were courteous and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    New appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The church is pleased and surprised to have an up to date appliance. Fast service, quick delivery and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy delivery and installation.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an excellent experience with Best Buy’s delivery and installation service. Everything was easy and straightforward from start to finish. The communication was great — I received a call the day before, plus real-time notifications and updates on the day of the delivery. The technician was very friendly and professional. The installation was quick, and he answered all my questions kindly. He even mentioned that if anything didn’t look right or if I wanted the appliance moved to a different spot, they could come back at no extra cost. Overall, truly great service. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was fast and on time. Delibery drivers were very friendly and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Great delivery experience!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had a new refrigerator delivered from Best Buy. I typically use the standard delivery service when I have larger items delivered. I failed to get the names of the folks that assisted me in this case and I wish I had. These guys showed up on time and went above and beyond do make sure everything was working and I was satisfied before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and efficient service. They unloaded my appliances with care and made sure to properly install them. I had to make an update to stay to code and they helped with that too. My delivery and installation was for a washer, dryer and dishwasher.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Delivery Service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time. They took the time to make sure everything was correctly installed and cleaned up afterwards.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Quick and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and fast like every time! Best Buy has always been reliable and professional!

    I would recommend this to a friend
  • Cons mentioned:
    Scheduling

    Rated 5 out of 5 stars

    85” Hisense TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered 85” Hisense TV. First appointment had to be rescheduled. Best Buy mixup

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Timeliness

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great— installed correctly as Manuel instructed— quickly and professionally— friendly and respectful to us old folks— cleaned up and hauled off as scheduled— great experience—Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Placement

    Rated 5 out of 5 stars

    Great Delivery Driver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guy called and arrived when he said he would. Placed the TV where I asked him and left. No hassle or fuss. Courtesy and willing to help

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery men were excellent! Arrived earlier than expected but I didn’t mind! They were professional and very nice!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Air Fryer i bought from Best Buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Air Fryer i bought from Best Buy. I have no issue with the product. Just perfect!

    I would recommend this to a friend
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