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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110649 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 210 Showing 4,181-4,200 of 110,649 reviews
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    "It pays to pay sometimes"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally would not use anyone's home delivery or installation service We purchased a 65" tv from Best Buy along with delivery and installation due to the size of the tv and the complexity of installation over the fireplace. The installation went fast, clean and efficiently. I could never have done it by myself. The crew was neat, efficient, and helpful. Sometimes it pays to pay someone else!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery as Requested and Scheduled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy customer support stayed in touch about our scheduled delivery date. There was a day or two where we were in doubt it would be as scheduled, but they came through in the end. We appreciated the communication.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    stove works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stove works great and my granddaughter has no problems understanding instructions, food cooks great, too

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, freezer is working great. Will update this review if we run into any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelente service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service when buying the refrigerator the sell person very helpful. He took the time to explain every detail.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, a great washer at a great price! I’m really happy with my new washer!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Quick service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came delivered and installed the microwave very quickly. They were very friendly and informative.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I will have them deliver everything for me

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their delivery is awesome. All I did was purchased the items sat back at my home and received them in a reasonable amount of time. I was very happy with that.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank you Justin and Brandon!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up the delivery was quick and there was clear communication of timeframe and enough but not too many reminders of arrival time. Justin and Brandon were efficient, careful, courteous and professional. They did their job quickly but carefully - not to damage the stove, nor anything in my house nor their own bodies - using the moving straps etc... Thank you guys!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    10/10 would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously love this my dryer. Super easy install for moves, and works wonders.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Range

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for delivering on-time! I love my new range and microwave

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geek Squad were very professional and completed the installation excellently.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home delivery of a new washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home delivery was very efficient. They were able to take the old washing machine out and place the new one in quickly. The men were polite and the one in charge of the set up was knowledgeable. I appreciated their work.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Placement

    Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice delivery they were very fast and efficient helped out every detail put the product in place and left. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Freat Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY delivered my television Exactly like I expected,, On time and carefully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best massage chair!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is absolutely amazing. My boyfriend and I have been using in constantly. It adjusts perfectly to your body and gives the best massage. The speakers also have excellent sound quality. Highly recommend- worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Timeliness

    Rated 4 out of 5 stars

    Easy-going delivery. An hour late.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery for my appliances went pretty smoothly. The agents were professional and practiced COVID precautions. They made moving the heavy items look easy. The only downside was that they arrived an hour after the estimated window I received had passed. Wish there was a way to have a better estimate of arrival, or updates from the actual agent. There was no way for me to know what time they would be arriving or if they even would. I had to cancel plans I had made for after.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Superior transportation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service when delivering my product can’t wait for them to deliver my product to me again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice Samsung!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice range, huge oven! Hard to keep the cooktop fingerprint free. Miss having a lip around the top. Works really well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent as always

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was excellent. They were polite, and observed the Covid guidelines. Did an wonderful job removing the old dishwasher, cleaning up as they went along. Installed the new dishwasher, checking that things were up to code. Extra point since they had the bring in the new dishwasher and remove the old after claiming 3 floor in a townhouse without an elevator. Made certain to not mar the walls.

    I would recommend this to a friend
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