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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110649 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 110,649 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fast and effective, lovely service they provide

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Courtesy service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive delivery and installed! Courtesy crew and awesome GPS for timely delivery!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    TV delivery and pick up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery arrived earlier than schedule, which worked out better for me. They called me to see if the could arrive earlier then schedule. This was for my new TV. They hauled away my old TV.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was smooth, no delays, and right on time

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Professional service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time. took old machine. very professional two man show. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Good fast job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did an excellent job of getting the old fridge out and placing the new fridge and freezer. They cleaned up everything and were fast and efficient. Well done to the team.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    Very Professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My delivery team communicated when they were on their way and called again when they were pulling up. They were quick and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Good Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was delivered as expected. They called about an hour before arriving to let me know when to expect them.

    I would recommend this to a friend
  • Pros mentioned:
    Placement

    Rated 5 out of 5 stars

    Great Delivery Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Nice delivery guys. They called ahead to notify me when TV was coming, put tv right where it was being mounted.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Timeliness

    Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent Delivery. Good attention. Very very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth utilizing (especially for large purchases)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient to use delivery service so you don’t have to fight to get large purchases in your own vehicle! I had an 86 inch TV delivered; the box/packaging of the TV made product much bigger. Way easier to have someone deliver it. Also, they are pretty efficient regarding communicating when they will arrive at your home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service great at store and with delivery! Dryer is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy guys were very knowledgeable and professional. Quick instal and tv looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installers did an excellent job bringing in and installing the new washing machine and removing the old unit and taking it with them. I Would highly recommend this delivery team to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    On the day of delivery, everything was smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my dryer!! Perfect price and it works well. The delivery guys were very professional and friendly. They kept me informed during the entire process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    10/10 delivery and set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set up was extremely smooth and fast for my tv. The mount that I ordered did not come in time but I was able to get a similar one from the delivery guy. He walked me through how to refund the one that I purchased and price match them since there was a slight difference in cost. Overall very professional and personable workers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Functional and sleek fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and still running very smoothly. Wouldn’t trade it for anything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Timeliness

    Rated 5 out of 5 stars

    Great Geeks!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin and Anthony did an outstanding job of mounting my TV and getting it set up. They were on time, professional, efficient and very courteous. I was very impressed with their team work and positive attitude even when a few hiccups presented themselves. They worked as a team and accomplished the task well ahead of schedule! Bravo, Best Buy! You have some great employees!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    emergency need for a new washing machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great assistance in ordering on line our new washing machine. We have a home in south-west Florida but reside in Ohio. When an appliance goes bad and you are 1200 miles away, it is so nice to have a company like Best Buy to assist, allowing you to purchase remotely, have it delivered and set up . thanks Best Buy Happy washing machine purchase

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was on time & he called ahead. Installed new tv took old one. He was kind & professional.

    I would recommend this to a friend
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