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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110649 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 110,649 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery of our new Best Buy Appliance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery window time frames are challenging. There are so many variables that can mess up a delivery team’s schedule. So, no, the team did not meet the schedule but I called to get some idea how late they would be. Not only was I given a Best Buy gift card for the inconvenience but the delivery team leader called to explain the complications that they were having at the prior delivery. Once the team arrived they were extremely professional. They had the old stove out and the new stove in very quickly. Prior to bringing in the new stove they measured doorways and hallway. Upon bringing the stove in to the house they proceeded carefully making sure no doors or walls were bumped. The team was polite, courteous and great to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Friendly and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were right in time. They gabe me a heads uo when they were close. They were alao very knowledgeable. The made the delivery very fast and did an amazing job with the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Great communication. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    New dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arol was great! Installed our new dryer in under 10 minutes. Very professional!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very excellent delivery. Very recommend to everyone and they are very helpful with taking my product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kind & Thoughtful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The automatic notifications were great. I knew exactly when they were delivering but was still a bit concerned because there were stairs and it is an apartment door. The gentlemen, not knowing my concerns, called me the day of and gave me an estimate, then called again to let me know they were 15 minutes out. IT WAS GREAT! I was able to have the space cleared, the dog locked up, and they were able to be in and out in a few minutes. Not to mention the kindness of them asking if I would like them to break the seals before they left. SUCH THOUGHTFULNESS!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love mine

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had mine for about four years and I haven't had any problems with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and didn't leave a messy in the house. Made sure that it work .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this service option. Our vehicles are not large enough to move this and it is nice to have someone else handle it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints. The delivery guys were very nice and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service . I could not be happier with everything!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Glad I made the choice deliver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast & reliable service , Great Communication on delivery & upon arrival.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy delivering the TV were fast and courteous would use to deliver again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was great timely and professional. Did exactly what they were supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new TV and it came with free delivery and install. Great service. Would happily pay for it in future.

    I would recommend this to a friend
  • Pros mentioned:
    Placement

    Rated 5 out of 5 stars

    Great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great put it dead center just the way i wanted it.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was on time and went real well. The delivery people were friendly and respectful. Id recommend them for anyones delivery needs!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed
    Cons mentioned:
    Damage

    Rated 4 out of 5 stars

    Decent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was quick and fast, had to remove door to get item into house. Not happy they used a wrench which tore up my doorframe pins, despite me having a hammer to nail the pin in. They grabbed the pin holders with a wrench and wiggled it til the pins fell in which tore up the metal.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great customer service.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product choice. The product delivery system and installation was well executed with professionalism.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was timely, swift, and professional. Well done!

    I would recommend this to a friend
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