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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110649 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 231 Showing 4,601-4,620 of 110,649 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who delivered and installed my new refrigerator were efficient and professional. They made the whole experience painless!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fast, and installment was quick and easy! Very friendly and professional!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They shipped and carried my refrigerator with care and install it very professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Different team / different result

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little though for them. They carried the new laundry machine into the basement which stairs are curved . It took a little time but they carried it . They did it. Why i am saying , first team they came , they said they could not carry it. They took the laundry machine w/ them. But 2nd team , they achieved it. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Placement

    Rated 5 out of 5 stars

    Delivery service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered on time and placed it where we wanted it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Crew, Great Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who delivered and installed my TV were amazing! They were courteous, fast, and efficient. I had the same crew for the first delivery / install for the initial TV purchase and for its replacement Great crew Great service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No fuss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are quick, reliabke & professionals. No fuss. Even on a snowy day.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    Clean and professional

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and speedy. They delivery folks called before they came and arrived when they said they would. They were professional and neat. The delivery only took a few minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Dishwasher installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and quick installation. Called to confirm prior to coming

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came at scheduled time. The gentlemen were pleasant and did place freezer whwere I wanted and explained how it worked and made sure everything was working as should be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were very nice and even took this TV down to our basement where we were putting it. We appreciated their extra effort in helping us not have to carry it ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did not request setup with TV delivery

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were very friendly. They brought my 55” TV in and placed it where I instructed them to. When I asked bout being able to unbox and set it up, they said that probably would not be a problem, but if I did have a problem I could call the store and they would send someone out. They were right. No problem unboxing and setup my new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Knowledgable installation crew.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduling had a few hiccups, but the installation itself was very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation was done promptly and very professionally. They installed a gas range and a dishwasher in less than an hour. I am very pleased with the service.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Great Customer Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy goes above and beyond to notify you of what you must do before the delivery and what to expect when the appliance is delivered. They were on time, very efficient, and delivered as promised.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super professional and quick and very knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Great delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and on time delivery , guys wore protective shoe covers and very friendly guys

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery was great, guys were very nice. so far refrig working like a charm thank you

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mikes review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delievery was fast efficient and easy. The delivery driver was friendly and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery. Professional, careful, courteous, knowledgeable.

    I would recommend this to a friend
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