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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110649 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 110,649 reviews
  • Rated 5 out of 5 stars

    Use the installation serviec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys delivered the TV and stand. They assembled the stand from its box and then attached the TV. They took the time to tuned the TV in a manner that was easy for me to use. They helped me understand the remote and the options avaiable on the TV and remote. Very congential guys. it was worth the money to have the TV delivered and installed to get things rolling for me.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Business Manager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was set up and we were kept informed and they were on time.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    Dishwasher Install

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishwasher delivered, installed, and old one carted away. Very professional and quick

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Review for Kitchen refrigerator 27 cu ft

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had purchased th4e smaller refrigerator originall, but when delivered the it4em did not fit because our ref, is built in and it had a projection on the side which prevented it from fitting. T he delivery person then said he felt that the 27 cu. ft. would fit perfectly, was less expensive and bigger. When delivered by other employees they said it would not fit and didn't even try. the 1st emp. saw it sitting at the store that night and called us and asked if he couldn't bring it in the morning as he was sure it would fit, he delivered it as promised, it fit, and we were extremely happy with his persistence and feel he should be rewarded.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient. Also handled it with care. I recommend using their service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    11.5 Cu. Refrigerator with ENERGY STAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service 100% recommended, The guys took my refrigerator to my house and installed it perfectly. I've been with it for a year and it still works very well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Edruiz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Great experience and great product. Amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team who was very kind and efficient. They got the fridge up and in safely and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Excellent servicE

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and delivered with care, best of the best

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    "Outstanding Picture and Sound Quality – Highly Re

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a TV from Best Buy, and I'm thrilled with my purchase. The picture quality is outstanding, with vibrant colors and sharp details. The sound is clear and powerful, eliminating the need for external speakers. The smart features are intuitive and easy to navigate, making streaming a breeze. Best Buy's customer service was excellent, providing helpful advice and ensuring a smooth purchase process. Overall, I'm extremely satisfied and would highly recommend this TV to anyone looking for a great viewing experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    dishwasher4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and completed installation with no leaks and dishwasher works.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Awesome Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome delivery fast and accurate very good communication with the driver

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Very good delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job with delivery! Very quick! No issues at all. Very skilled and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speedy, on time and professional. Was pleasantly surprised at the ease of this service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My delivery drivers were nice and professional. No issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently used Geek Squad’s home delivery service for my new appliances, and the experience exceeded my expectations. The delivery team was punctual, friendly, and handled everything with care. They didn’t just drop off the appliances—they brought them inside, placed them exactly where I wanted, and unpacked everything carefully. What I appreciated most was their professionalism and attention to detail. They made sure the appliances were undamaged, helped me inspect everything, and took the time to answer my questions about features and setup. The whole process was seamless and saved me a lot of hassle and heavy lifting. For anyone buying large appliances, I highly recommend adding Geek Squad’s home delivery service—it’s well worth the peace of mind and convenience.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Service & Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was fast & easy. The gentlemen that delivered were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing experience the delivery team work professionally and timely respectful overall positive experience prompt very responsive greatly appreciated

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Poor 1st attempt, Righted by the 2nd!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could rate the first set of drivers I would give them a ONE star. But the second team totally redeemed the FEEBLE non-existent work ethics of the first by far, so I'll give the second team a 5 star. Purchased a new Oven/Dryer along with and install and haul away of the old units, all to be done at the SAME time on the SAME day. On the day of the delivery/Install/Haul away the first drivers/installers dropped off the Oven/Dryer then said they didn't know about any install/haul away and drove off, leaving the oven/dryer in the garage. Fuming I went to Best Buy the next day and fortunately spoke with a manager named Jackie. Thank goodness she was on the ball, professional and actually cared to follow through with my plight. She immediately set up a new appointment and later followed through with me for an earlier install/haul away. This was much appreciated, since I made sure to have someone there on the day planned for the initial install/haul away of the oven/dryer. Now to the new team that actually did the hard work of hauling the oven upstairs and install the oven/dryer. One was named Jamal and unfortunately I didn't get the other ones name. Both were very hard workers. Did a really good job, cleaned up after themselves. I hope they get some credit for this good review. I noticed their efforts and wanted to thank them.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery is always fast and efficient, packaging handled with care

    I would recommend this to a friend
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