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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110649 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 110,649 reviews
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    A++ Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was excellent! They arrived on time (to the minute), worked quickly and installed/clean up within 20 minutes! Marc was the lead installer and was very professional and also gave great maintenance tips! Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome delivery guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the delivery guys were fantastic! we didn't have anything installed, just had some appliances dropped off.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Great work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job and polite. Super fast and super easy. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice delivery guys Very professional and fast. Would definitely recommend to Family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, efficient and upbeat energy! Installed new and hauled away old microwave quickly- in 15 minutes. Also set it up, very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed
    Best Buy Employee

    Rated 5 out of 5 stars

    Geek Squad Delivery couldn't have been better!!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work from home so being able to stick to the window wasn't a problem for me. The delivery agents were spot on with everything. I had received the email the day before showing my narrowed arrival window, then on the day of my Agent called me 30 minutes before he arrived just to go over everything and let me know that he was on the way. When they pulled up he came to the door and verified all my information, and they had my TV pulled and off the truck in just a few moments! They brought it right in and set it down in the room I was asking them to without any issues. Just the normal how to get service, warranty, and signatures accepting the delivery and they were off to the next appointment. These guys were extremely helpful, friendly, informative, and respectful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was friendly and the service was fast. They did a great job at following instructions and handled our appliances carefully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been almost 5 years and the still washer looks new and works very efficient! Very easy to operate and the self clean is the best feature for me, No damp, musty odor and clothes smell very fresh after washing, Very happy with my samsung washer purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who delivered the dishwasher arrived earlier than expected and I appreciated them calling first. They delivered it seamlessly to the designated area. They were courteous, professional, polite and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Fast and smooth delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fast and smooth. Delivered on time in a professional manner

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Fast delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my order. They are on time and delicate with my order

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team ("Geek Squad") went above and beyond for my delivery. I can not say enough about the team that brought my purchase out. Polite, efficient, and very knowledgeable about the product and installation requirements. If I hadn't already purchased the item, this team would have sold it and clenched the deal. Thank you for making the delivery easy and a pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delviery was good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came when they said they would and dropped 85 inch tv into bedroom where i wanted it. They no longer hang it unless you pay a fortune but I got it hung with help of family.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Great people

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super respectful delivery guys and professional.quick delivery and never damaged anything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect, everything was good and the communication was excellent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was great. My order was changed. And the the very next day a couple Delivery guys picked it up and brought it to me before the new delivery date. They were loads of help. They went above and beyond to bring me my order when they did not have to. They took it apon them selves to so me real good service.

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    pleased customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did just what they said they would, delivery was on time. I rrally like my new Kitchen Aid Refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Lenfordr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect delivery timing they even called b4 getting here that's a Plus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our time was honored

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery people were very good in keeping us informed of their arrival time. They promptly carried the TV in an left. No fuse, no muse

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Wine cooler delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery came on time and the service man was good.

    I would recommend this to a friend
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