Easter 24-Hour Flash SaleEnds today. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110650 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 271 Showing 5,401-5,420 of 110,650 reviews
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Dishwasher home delivery

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smoothly and arrived within the window they specified. Very happy with the service provided.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service took great care to get the job done right work great as team very hard working young men

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team demonstrated professionalism, courtesy, and efficiency. They successfully completed the delivery ahead of schedule, which was highly valued. Furthermore, they exercised caution during the delivery of my item and facilitated the removal of my old item.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 4 out of 5 stars

    Nice home delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They actually came on the day scheduled for delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery of 2 items

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home was great! They called when they were a half hour away. The 2 gentleman worked well together to get the Tower Washer and Dryer in the house along with my 55 inch TLC TV. No damage was done. They both were very knowledgeable at their job. You could definitely tell

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job great service friendly and will buy again form best buy

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Great Delivery Experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home delvery was on time and the date I scheduled it for. The delivery drivers were very nice and professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Delivery Guys

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a delivery of a stove and the 2 gentlemen who delivered it were great! They had to go up a few steps to get into the house and make two right turns before reaching the stoves destination. The only thing I wish they would have done was connect the wiring harness to the stove so I could plug it in. They were fast and efficient in and out in less than five minutes

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Delivery Guys

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time. Team was professional and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New freezer.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a larger freezer and Best Buy happened to have one. Our orher freezer was half the size, crowded, and hard to find something in it. This freezer has far more room and easy to categorize frozen foods. Very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A Complete 180 in the Right Direction

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of my new stove exceeded my expectations in all the best ways. A few months ago, I had the worst home delivery & installation experience one could ever imagine. If I hadn't already made the purchase for this stove, I certainly wouldn't have after that. That experience set the bar extremely low for this experience. However, even with my extremely low previous expectation, I had quite possibly the best home delivery & installation experience I've had as a home owner. The installation team was prompt, kind, & accommodating. I felt like they approached the installation with care. It made me feel appreciated as a customer. It restored my opinion of Bestbuy and removed my hesitance to make purchases from the business in the future. The two young men that visited my home during this installation were honestly a pleasure.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best washing machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it do much this is the best in the market!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Home Delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. They allowed me to check refrigerator I ordered. Found it was clean and new in condition. The movers brought refrigerator into my home carefully and with proper tools assembled internal binds. They were courteous and wore clean uniforms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience with Best Buy. The staff was helpful, knowledgeable, and professional. The store was well organized, and I was able to find what I needed easily. The pickup/delivery process was smooth, and everything went as expected. I appreciate the good customer service and will definitely shop here again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Promised kept

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt delivery and as promised, friendly and respectful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great TV buy... come and get it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. Samsung will never disappoint and it is on sale today for $100 dollars less than Amazon. Let your inner child not to make this decision but only your pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Friendly Delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to deliver our dryer and haul away our old one were incredibly nice and an absolute pleasure to interact with.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Dryer

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and dryer set for the money. Recommend Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very professional

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishwasher works fantastic, very happy with purchase. Installers (geek squad) went above snd bryond to position it correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Excellent Transfer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that dropped it off was friendly and brought it all the way into the hallway for me, considering hard to find traffic where I live. He was patient and confirmed my name before completing hand-off. Thank you.

    I would recommend this to a friend
Sponsored