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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110650 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 287 Showing 5,721-5,740 of 110,650 reviews
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite and professional. Communicated very well on arrival time.

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Perfect delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complains with delivery- timely and well handled.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife was home during the delivery and installation everything works well and the gentleman were friendly and asked if she needed any help using the unit we purchased

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home delivory and install was bumby but great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had home delivery scheduled and the first time was not to good since i missed the appointment as they were running late and called when they was outside. I was only 5 mins away. I had to call and ask for a new scheduled delivery and ask to be notify before delivery. The second time was better when they came and called ahead the installation was good but they was unable to connect it to the water since i was unable to turn off the water. I then attempted to install myself and they assisted me with that and said they dont recommended it but still helped me. I recommend thos fridge since its a samsung and has a waranty and works great with other samsung products.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery team was awesome. Very helpful and motivated to take care of us as the customer

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Easy stress free delivery experience

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pleasantly surprised with how easy it was. - super helpful and friendly staff - got confirmation call prior to delivery day - easy communication and information delivery of service until the last minute - nice integration of gps tracking and being able to keep track of my delivery team live with better accuracy of ETA

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery team was very prompt and professional. They did a good job. And they disposed of the old washer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Definitely worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan Ventura was our Geek Squad delivery and installation person. He was on time and professional. Great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic Delivery Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that delivered the freezer were fantastic. They were very efficient and very pleasant to deal with. Probably the best delivery service i have every experienced.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great delivery team

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was awesome, friendly and knowledgeable. Bear and his teammate were the best and I highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dishwasher lg

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs do quietly and efficiently. Would recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Washer Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, quick installation and answered questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Insignia washing machine with cold fusion.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washing machine. The delivery was fast the delivery men were efficient, respectful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the place to shop if you want "technical expertise". No one else can top them. The sales force is friendly and knowledgeable. The TV was delivery, white glove service, as stated. Everything was perfect. Thank you so much Best Buy! We'll be back.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Timeliness

    Rated 5 out of 5 stars

    Good service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast good service delivery! Very friendly and respectful

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good microwave. I love it does many dishes fast andeasy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Stackable washer and dryer with installment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and fits perfectly the people who came ti install we very professionally,nice and quick !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installing a microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos installed microwave. He did a very good job. He was very polite. He also set the clock for us. Thank you Carlos.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Home delivery installation

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience wss great came over install two things my doorbell camera & the Thermostat. Took their time made sure the units was working before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great delivery crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew went above and beyond to place the unit in our basement .

    I would recommend this to a friend
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