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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110650 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 297 Showing 5,921-5,940 of 110,650 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was very smooth. The gentlemen were very professional and did a great job bring the refrigerator into the house and installed the water line.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Excellent Home Delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were top-notch. They were fast, efficient, and professional. They arrived when the said they would and took away our old washer machine. It was a great experience as a customer.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deliver team was great, they made the process easy and quick without comprosing on service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time delivery with fit up no issues at all. Works great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home delivery was definitely a 5 star event. Everything was handled with care and professionalism. No rush, they took their time from beginning to end.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was fast and the guys that delivered were super friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Delivery Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery guys were on time, polite and very efficient installing my new refrigerator and hauling away the old one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great experience with GS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch srv with our GeekSquad warranty. They sent a tech to diagnose the problem and apparently the part cost and labor they opted to swap it out even-steven, full refund for purchase price, pick something fairly close but an upgrade at no cost or apply your refund to an upgraded TV at a discount. I was kept in the loop the entire| time in lusing texts form each tech to let us know he was on his way. Everyone was professional and courteous. I opted to upgrade and purchased another 5 year plan. It's worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service provided. On time , professional, would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    cool delivery guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 2 guy who brought us our tv were amazing they were very chill and came by pretty much as soon as the time window began would def keep ordering delivery from bestbuy

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Delivery when well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept me informed of delivery time. The were on time and quick to finish

    I would recommend this to a friend
  • Pros mentioned:
    Placement

    Rated 5 out of 5 stars

    Perfect delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a excellent job getting the appliances into my house. They even had to take the door off to get them in. They did it without any reservations. They were friendly and polite to me.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Home Delivery Was Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home delivery of our new 75”TV from Beat Buy was seamless. A time was set and the TV was delivered right on time. The two guys delivering were excellent and friendly. Great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Generally very good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home delivery is very good, but it obviously depends on which driver and delivery crew you get. In every case where the delivery happened, the crew was very professional. In one case, the driver showed up but didn't complete the delivery on the grounds that my large refrigerator needed either a special dolly or one more person on the crew. The people who did complete the deliveries, on multiple occasions were professional, thorough, did installations properly, and cleaned up. The only thing is that they weren't trained on what stays and what gets thrown away. I was able to stop one person after he crumbled up my warranty card but before he threw it away, but Best Buy needs to train all crews to leave behind any paperwork that comes with anything, and dispose of packaging only. In the instance where the delivery did not happen, I can't blame Best Buy because I doubt that the person was following company policy. But the failure to know to leave all paperwork is a general training issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    delivery for the win

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    incredible home delivery team. They made the process so easy for my husband and I.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    thank you!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he did an amazing job on instillation. loweds failed at this where he did not, i thank you for your service

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Great home delivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home delivery was punctual, friendly, and very efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Excited

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Best Buy have purchased Insignia Stand Up freezer, Westinghouse TV, Samsung Smart Oven and other products over the last few years and have never had any issues, looking forward to the new smart TV and surround sound system arriving soon. Delivery has always been exceptional. Super excited.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice delivery!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was right on time and very professional. I highly recommend the delivery service as it made the purchase much more easier.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    Good Delivery!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly staff and on time delivery as promised.

    I would recommend this to a friend
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