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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110649 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 299 Showing 5,961-5,980 of 110,649 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy Home Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The duo that delivered and installed our refrigerator was excellent. Extremely careful moving the refrigerator to the second floor and installed everything clean and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New stove

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good stove! Easy to set up sales people very helpful good deal!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great and the washing machine works well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Placement

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was prompt, courteous and professional. I was impressed. They put the appliance exactly where I wanted it and even removed the packing materials.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Make it easy with large heavy items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After making the microwave purchase from Best Buy, we decided to have them deliver it as well. I was called about 10 - 15 minutes beforehand saying they were on their way. Two gentlemen arrived and placed the box where I asked. My only complaint is that they had a very strong smell of smoke. Like they just smoked a pack of cigarettes before walking into my home. I could have done without that. Aside from that, everything went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top Notch Home Delivery Service. Professional, courteous and on time! Also provided professional advice on items needed for successful installation and function of item purchased and was able to provide and install that product as well on the spot!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Timeliness

    Rated 5 out of 5 stars

    Good Customer Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great friendly guys. Showed up when they said very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    As advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and completed a profesional install with no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert delivery team!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery service team did a great job. Very professional and courteous. They also made sure there was no damage to our home in the delivery with preventative measures including turning off water main and using straps to carry new fridge in instead of a dolly.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    Efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional and quick. Clean and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    1st Delivery Team Excellent; 2nd Team Only So So

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home delivery of one of two apartment sized washers went well. The first delivery team removed the old machine in the basement and installed the new one in the basement with no problems. They were even quick to inform us that unfortunately, the second of the machines which was destined for the second floor, was dented, so a second delivery had to be arranged. Both deliveries went well, but the second delivery team said it was not their job to actually hook up the washer. They left that (including lifting up the stacked dryer) to us... So the first team get 5 stars and the second team only gets 2 stars for an average of 3 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home delivery service for big screen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home delivery service was great. The driver kept me updated about his delivery progress and updated the delivery time. They were very friendly and professional when they arrived with the delivery of a large screen TV.

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Quick and Thorough Delivery Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    **NOTE: This review applies to my first delivery team only. Our second delivery for the exchange item is scheduled for September 29.** The crew was friendly, and VERY efficient. Of course they verified all doorway openings to be adequate for bringing in the new gas range first. They had our old electric range out of the house in a jiffy, and loaded on to the delivery/haul away truck. The new range was quickly brought in, and the team leader quickly went over the procedure for turning on the oven for the first time after installation. They pointed out that our range was missing some control knobs, and quickly called their hotline to Best Buy to place an order for the missing control knobs. I was impressed with their thoroughness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help me with placement on my new hundred inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivery team called ahead with a precise ETA. When they arrived, they were incredibly helpful in finding the perfect spot for my new TV, cleaned up thoroughly after themselves, and communicated with politeness and respect throughout the process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Timeliness

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional secure and friendly delivery. They give a decent time frame for delivery but almost always deliver within the first 30 mins

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    Speedy but Cautious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional. Speedy but careful and got everything in where it needed to be.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    WASHER & DRYER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young lads were meticulous in the delivery, installation and haul away.... Very much appreciated

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Stopped beeping

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Looks nice. Fits well in space with spacers. However, recently it has intermittently stopped making beeping noises when buttons are pressed and when the food is ready.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good looking machine for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a new machine. I was expecting to pay more given the tariffs. It was the cheapest dark color washer machines out of all the major brands. The last samsung washer last me 9 years. I hope this one last a little longer, time will tell. I love how this one allows you to customize how many rinse cycles within the different modes. Delivery people were great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing worker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So nice! The team was so patient and friendly with us and made sure everything was up and running

    I would recommend this to a friend
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