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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110649 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 313 Showing 6,241-6,260 of 110,649 reviews
  • Rated 5 out of 5 stars

    amazing service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys were super helpful!! Way more helpful than home depot who delivered part of my delivery to the road infront of the house- the actual road. And the other guys who delivered my new appliances and then left quickly while I was taking care of another situation and didn't take my old appliances out. I will likely only buy best buy from now on - the delivery team was awesome!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast and friendly but make sure the work is done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home delivery guys were fast and friendly but they left a fair amount of plastic on the unit and they didn’t install all the interior shelves. That said, I wasn’t going to pick up my refrigerator and bring it home myself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommended!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had 2 Best Buy deliveries to my new home, and am very impressed! The night before, I received a four-hour window of delivery time so I could plan my day. Then on delivery day, I got a call when the driver was 30 minutes away. Both times, the drivers were spot on as far as promptness, and quick and efficient with delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was seamless. Workers very nice. Couldn't have been better

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Refrigerator installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best and quickest installation of our new refrigerator!! Very polite and kind. Awesome service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Delivery is the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a 55-inch smart TV from Best Buy and had a great experience. The delivery went smoothly. The delivery team was friendly and professional. Everything arrived in good condition, and the process was easy from start to finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would recommend this refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice refrigerator. I like the glass shelving and I rarely notice any noise from the cooling unit. It is located in my garage but I use it often and I like the appearance as even the handles are hidden while being concealed as an indentation at the top of the refrigerator and along the bottom of the freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Delivery and Drivers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a wonderful experience with the delivery to the house. They called ahead of time to let us know they were coming, they were in and out quickly and had a great customer service team. They also ran the test runs and shared with us the manual and asked if we had questions before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    No hassle! Timely and quick!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, super easy. I had an exchange done for my tv and it was great and simple

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    BEST BUY CALLING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knock knock its best buy with my T.V. ,job well done happy ever aftre .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer and dryer delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery was done. Items well fixed and operational

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall a solid purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery people were fine I have 0 complaints about them. They were kind and professional. My only complaint is they called me at 6 am the delivery wasn't even supposed to be till 8am I mean I appreciate the heads up but also not happy the delivery had to be so early.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service delivery!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a delivery tech named Ralph, who came to deliver my home appliances...first a Samsung refrigerator and the the second delivery was a washer and dryer. He displayed superb customer service, answered all of my questions...and explained in detail how to properly use all appliances and went over daily maintenance procedures with me. He was able to deliver appliances with ease and zero mishaps and zero damages! Very precise, knowledgeable, and handled all appliances with care! Thank u Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Fast Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to schedule delivery, excellent communication. Delivered within the time frame window. We were actually the 1st stop on the route.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on time and provided updates to delivery time prior to arrival. Super nice installer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice delivery guys. On time. Worth the money ss the delivered a treadmill to my basement!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew did a fantastic job removing the old stove and installation of the new stove.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast professional TV delivery with careful handling, clear communication, and friendly service. Arrived on time, set up smoothly, and left everything clean. Highly recommended overall. Exceeded expectations completely today indeed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    sony bravia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got my sony bravia TV. the third party delivery contractor is on time. thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent workers and very kind

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys that delivered my range were very kind and helpful, I would recommend those guys any day of the week.

    I would recommend this to a friend
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