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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110650 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 321 Showing 6,401-6,420 of 110,650 reviews
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Shipping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It arrived on time as expected. No issues. Both the workers were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    86"tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service they handle my TV with care and on time

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They notified us when coming arrived on time and were quick and efficient

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    MollyF

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is fine. It makes a noise when the motor is on but, it’s not like a jet landing next door. There did seem to be a disconnect between the measurements that were written on the card in the store and the actual size of the refrigerator. I had 3 deliveries that the drivers said it would not fit. On the third try I had taken the cabinets above the refrigerator out so there would be more room. On the fourth try the delivery man had me take out the side trim that is on the floor. He managed to get the refrigerator in. Yes it snug but, it fits in nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Garage Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size, works as intended. Review must be over 50 letters so I'm adding this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and smooth delivery!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was wonderful ! I live in a row house so, I had them put it in the basement. They drove to the back because there's direct entry to the basement from the backdoor. They just had to loosen hinges on the storm door, and were able to bring it straight into the basement.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    A perfect delivery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our delivery was done very professionally and courteous. They were very organized and quick, knew exactly what they were doing. Left no mess behind. We were happy 100%

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Awesome experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came timely directly in the time frame told. They did great with reminding me and keeping me updated once the day of delivery came. Very happy with the delivery service overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung QN90F

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a great purchase! The TV quality is excellent, with amazing picture and sound. I would definitely recommend it. “The delivery company did an excellent job and was very professional"

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Courteous and polite

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The time frame for delivery was 6 hours....from 7am-1pm.... they called at 9:30 and were here at 10am. They had to remove the back door and screen door to get the fridge in. The delivery men were polite, courteous and moved quickly but taking care to respect my home. They removed the old fridge. When they uncrated the new fridge they moved it out of the rain quickly. They watched to make sure they didn't rub it against the frame as they brought it in. They had to adjust it to the lowest setting to make it fit....and it was still tight, but they got it in without any damage to the fridge or my cabinets. They showed me how to set it up and they got it running. They put the back doors back on and packed up all the packaging from the fridge onto their truck. I was very pleased with the entire process.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Delivered on their promise!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was right on point, they had to take the fridge doors off, but they did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great delivery service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men delivering our dishwasher were professional, polite and made sure the delivery was completed to our satisfaction. These men are KEEPERS and represent your company well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    debra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My product always be deliver on time and everthing just work great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect delivery experience...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery, installation, clean up... perfect experience from order placement, to delivery, installation and clean-up. Best Buy keeps hitting home runs. Barry and Pam

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Delivery Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say about the team that recently delivered our new television? I'll tell you what I can say... they were fantastic! Did I have to wait, chained to my home like an endangered hyena for my product? NO! The team made clear communication throughout the day updating my on when I would experience the glorious goodness that is my new flatscreen. Was I forced to swallow my feelings and clench my fists in rage as some yay-hoos dropped my package 10 feet from the truck to the concrete below?? NO! The gentlemen were extremely careful with the box, under my eagle-eye of course. Did I have to endure the off-putting scent of Body Odor that sometimes accompanies delivery personnel such as these? You know, the kind of scent that makes you think a cat has digested some bits of 40-year old limburger cheese, and then left you a "present" in your shoe? (Don't laugh, my wife's cat did this)... NO!!! The driver and helper were well groomed, polite, friendly, gentle with my purchase, didn't drag dirt into my home, and smelled halfway decent! All in all, I give the Best Buy Home Delivery Service 5-Stars!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Awesome Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two deliverymen were awesome. They were in and out in less than twenty minutes. No hassle whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Jeff Mc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Easy to schedule. No issues. …………………………..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer & dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice easy to work with! Came on time easy installment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy delivered my new appliances in a timely manner. I would have liked it o be able to specify a specific time instead of them telling me an all day window in which it could arrive. However, the tracking system was nice, and I was able to see when the delivery was on its way to my house and it allowed me to make preparations

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was great. Knew exactly when someone was coming and they handled everything for me.

    I would recommend this to a friend
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